The Aqua-Hot electric wasn't working on our Class A motorhome. We called three days out from…read moreAnchorage. Chris asked if we could be there on July 30 at 8:00 a.m., and we said yes. The technician showed up at 7:45 a.m. I showed him where the Aqua-Hot was located. He said he'd let me know what he found around 9:00 a.m. He then asked me to show him some of the Firefly systems controls and discovered that the Aqua-Hot electric was actually working--only the reporter wasn't, and they didn't have that part in stock. Chris started a warranty claim number so the repair can be finished later and only charged us for one hour of labor. We really appreciate their honesty and quick response. We were out of there around 10:00 a.m., which was great because we had a pretty tight schedule for the next campground.

I purchased a set of steel spare rims and tire pressure monitoring system/sensors from their store…read more Staffs were very professional and knowledgeable of their field. After installing my winter tires and mounting the TPMS, the local mechanic discovered that the TPMS will not work. After explaining the situation to one of the staffs at Six Robblees' over the phone, the supervisor immediately coordinated with Big O' Automotive (another great place) and arranged my TPMS replacement at Big Old Automotive free of charge at the next day. I am very satisfied with their service and will have no reservation recommending it to anyone.

Wow. Where to start? My husband and had driven from the lower 48 through Canada to Alaska and en…read moreroute, our propane heater took a beating (I blame the Dempster Highway). Of course it broke during the coldest parts of our trips, but fortunately, we found Travis at Advance Diesel Service. This guy is by far the best customer service rep for his industry I've ever met! Though he didn't have the very specific part that we needed, he helped us "MacGyver" together a few pieces so that our heater was finally working again! He refused to charge us anything, and even allowed us to hang out in his parking lot all day while we tried a few different options until we found one that worked! Bonus points to Travis because he also has the most adorable gray pup that plays with you while your husband and Travis figure out how to fix the heater. But seriously -- this guy was top notch, so friendly, and we can't recommend him enough!

Advanced diesel is one of the few places if the only place to have injectors, pumps and turbos…read morerepaired in Alaska and they do good work. You can buy somewhere ells but these guys rely spend the time with you to explain things and always take care of their customs. Especially with in house rebuilt stuff. They have been around along time and rely do quality up to date skilled work.

I ordered an item online from Nuclear Automotive and I never received received it…read more Even after paying for the item and contacting the company who told me (LIED TO ME) it was on its way. TOTAL SCAM OF A COMPANY!!!!

Joe Atafua, the Manager here went above and beyond to help people…read more A woman with children stopped because her car stopped. He took time from his day to help her. You don't see this type of kindness often.

I was Stuck at the Oreillys Auto Parts Parking Lot for an evening and a day with three kids and a…read morelost days wages. Because they sold me a faulty Alternator in March and by last week I was being jumped.from.oapce to place. After getting my mechanic involved. They wouldn't test the Warranty swapped Alternator. Both by the way are made by Ultima. That they use in their online tutorials and endorse. My mechanic was taken aback by their reason for not testing the warranty swap. Which caused the ABS to go out. The engine and transmission to struggle forcing us to stay 1/2 hour From Napa closing. We took out the Warranty swap Alternator. Test it. It failed. I had to buy another Alternator. The Ultima Reman failed. I was sold a faulty AlternTor and.got a dud as a swap! Fraud through and through. If not just by Oreillys, definitely willful onUltimas part. My truck runs! I went to get a refund. I went to the cou terminal showing recipts and invoices of this qho saga. Rather than settling it at the counter, in store . The manager took me out side to say he is not giving me a refund. He passed.me off to his bosses. Knowing full well that whY happened was completely wrong. I am broke. I Owe my Mechanic a lot of money, no wages. Stuck in Wilow till Friday. With 3 kids and little to eat. Don't buy Ultima remains, stick t[ the aisles and what ever is behind the counter is serious risk. The only Star I gave were for The Employee's they were great and I valued their service. Theor floor level manager and Corporate get Zero Stars!

I went back for ice melt. The manager, a black lab, is a super good boy. Yes he is…read more Ok I could have gotten ice melt anywhere, and I did, but I needed to see the dog :)

Incompetent, and not helpful. Thank god two Autozone stores have now opened. I have been using…read moreO'reilly/CSK Auto for 15 years and they have successfully killed that. A battery I bought there failed on me. I brought it back, it tested bad. They assured me it was covered under warranty. They pulled my history, and easily found every part I had bought there, except the battery. It was their brand, had the date stamped on the top, I even remembered the name and description of the guy who sold it to me. All I got was a sorry, and a "can you pull a bank statement to prove you bought it here?". A bank statement? F**k off. Did I mention it happened to be the most expensive battery they sold? Now when I need parts, I have one less place I have to call when looking.

Worst customer service I've had in a while. Crappy attitudes from everyone in general and low…read moreavailability of products. I came in looking for some spark plugs and ignition coils that I had called ahead about a few days prior. After waiting for someone to come out and greet me for around 15 minutes, I was told by a snarky read headed young dude at the counter that "nothing is kept put aside after a day or two" and they didn't have all the parts I needed. This place just sucks all around. Go to the Napa on Fairbanks instead. They're super cool over there and will actually have the stuff you need. Oh! And when I went to pay for the parts they actually did have for me, I asked about a military discount because I'm active duty, and was angrily asked for my ID, which is fine but almost never happens anywhere else. Just saying

The saving grace for this two star review is based on one person, his name is Lee…read more Stacey actually was the first one to pick up. From the minute he picked up the phone I could tell this would not go down very well. Instead of addressing the customer first, the first thing I heard was him yelling about how the system went down. And how he wasn't printing anything because his computer does not print. That was certainly not expected. Being that I did some research on my product, I already had looked up the specs, knew the pricing, and new the part number. The only thing I had asked was if the part was on hand in their shop or if any of the other Anchorage Napa's had the part. He proclaimed it was hard to do with their systems being down that he will put me on hold to ask. Well he did keep me on hold. A few minutes later Lee enthusiastically picked up asking if I was being taken care of. I told him that Stacey was asking someone about a part and Lee quickly took charge. He also noted that the system was down, but said he could still check in another way so he then placed me hold. Just a few seconds later, Stacey came on again and said it would take 20 minutes because he couldn't do anything with the system being down. I said that was fine, Lee was also looking. All Stacey said was okay, and hung up on me. Really though? There is never a reason to be unhelpful, inattentive or rude to a customer. Especially one who (I think) is pretty pleasant and understanding. Thankfully, Lee still had me on hold. He let me know that the 5th Avenue location did not have the part on hand, however Dowling and Spenard did! And while my part was only requested my manufacturer, that they did have a Napa brand, with a 3 year warranty. He also let me know that there was a "bucket sale" going on. You buy a bucket for $2.99 and anything you can put in the bucket ends up being 20% off. Doing the math, bucket included, I end up saving an extra $30ish. Hell I'll search for anyway really to make a sale. Lee went above and beyond - between being super curious on the phone, searching for my part, finding a similar yet still compatible part for my needs, and also saving me money! I really could not thank him enough for being so helpful, and certainly let him know how much Stacey sucked. He joked that he hears that a lot. That's truly unfortunate.If I were to base my experience solely on Lee's poor service over the phone and Lee did not pick up, I would certainly take my business elsewhere. Lee, if I could I would give you all the stars on this review. But in general, I've certainly experienced better treatment at Auto Zone, O'Rielly's and half the time, at Walmart.

Very helpful and nice! The manager Allen took great care of me and went out of his way to help me…read more I'll definitely be coming back. Glad to see some folks still care about customer service.

So appreciate Aaron's exceptional customer service & knowledge. I have always like this Muldoon…read morestore. Often less crowded than other auto parts around town. AND they have self check-out!!

Fantastic customer service! Andrew has the natural curiosity to "figure it out" that makes him…read moreinvaluable in solving your electric motor problems.

These guys rebuilt a rare motor that was discontinued 20 years ago. Kind and honest, the kind of…read morebusiness I'd like to see more of. Didn't cost an arm and a leg either. Cheaper than replacement, with a better quality outcome than a new aftermarket part. . Redline is my new go to for repairs

FATS actually employ people who know about parts versus the chain part stores. Highest recommended…read moreparts store in Anchorage.

This business treats a guy driving a beater with a heater respectfully and with kind attention…read more One part I picked up at FATS was less than half of what was being asked for at O'Reilly's! Fair prices, great quality, and friendly, knowledgeable staff have been a constant over the course of the decades I have been a FATS customer.

Had a great experience at Big O's. My truck kept throwing an engine code that other shops couldn't…read morefigure out. These guys had it diagnosed and fixed right away and I've it's been trouble free for weeks now. Couldn't recommend them more.

What great communication. Bonnie ( and the owner once)…read moreKept me informed as they cranked out some overdue preventative maintenance I chose to do on The brakes. I always trust that they'll do what I want. While keeping an eye out for other impending issues. I always opt for as much preventative as I can. Who wants a call from the spouse when you're out of town. " hey honey. The car.......@$%#... I don't. Trust Big O's My Dad did.