Absolutely the best customer service help anywhere! I always try to visit the Michigan Street…read morelocation before I go anywhere else.....that includes on-line sources. I especially appreciate the help "Dale" provides.

I have shopped here for years and always had great service, until now…read more I was in asking about a specific part. Before I could finish asking the person working customer service said "we don't have those" I started over and it was a specific screw and the only response was "we have a lot of screws" I replied "I guess you cannot help" and walked away. He was perfectly fine with that level of customer service. I reached out through their social media first and was just told to go follow some other link to re tell my complaint. I had initially reached out privately because as a business owner I always appreciate being contacted so I can take care of the issue. To be given a link and shuffled off felt dismissive and tone deaf. This was once a great little neighborhood hardware but it is not the same with the new ownership

If you are looking for a hardware store with helpful and knowledgeable people...this is your store.read more

I feel so feel so grateful to have worked with Katie at Modern Hardware to help order all of the…read morehardware I needed for our home's front door. We had a number of pieces to order and wanted to ensure consistency with the 100 year old esthetics of our home. Katie was so great from start to finish helping me to efficiently purchase the necessary items and I'm so happy with the results! Definitely wish I had gone to Modern Hardware straight away, as opposed to Rejuvination!

This owner and the employee I spoke to are exemplary and so kind! They took their time in…read moreexplaining to me what my lawnmower needed and also took the time to look up and give me information on two other repair places that were a bit closer to my home. I cannot say enough about the kindness and consideration of this business! Even though they are a further drive for me I am still going to go to them because of their professionalism and courtesy.

When I was in town I was helping my daughter do some repairs around the house. This became my…read morego-to place for needed supplies and tools. I found the staff to be friendly, the store well laid-out and stocked, and the prices reasonable. Over 3 trips there they had what I needed each time. And maybe I am just used to trying to park in San Francisco, but having a large parking lot in the back is a big plus to me.

I love this place! It's a small neighborhood hardware store. The staff is great, always willing to…read moreto help you find a solution if one exist. They will even walk with you to your car to help. Example: my daughter lost a bolt that holds her car door on. A clerk (I use that term because they are much more than just sales people, they are true helpers) looked at her door, found what she needed, and even installed the new bolt for her. "One Bolt" not a multi pack. Customer service is not a thing of the past here, and a I love that.

This ACE Hardware seems to be a bit better than most of the other ones in the area. I found the…read morestore to be clean, well-stocked and staffed by helpful and friendly folks. Recently, I needed to buy some sand for my driveway. The clerk directed me to the different kinds they had and then they helped me load the bags into my car. I did note that some of the product prices were slightly higher than what you'd find at the big box stores, but I would rather support the local guys and get better service. Yep, I'm a fan.

Needed some screws to finish a project. Was told by a woman here that there is no such thing as a…read moreTruss Head Screw, not true. Also was told that whoever said that a #8 screw is similar to 5/32 doesn't know what they are talking about. Also not true, 0.008 inches is very similar. This woman was very much less than helpful and doesn't know hardware.

Had to pick-up a quick gallon of formulated paint for a contractor of mine. Aaron in the paint…read moredepartment was friendly, helpful & efficient. Good job. Thanks!

Not a positive experience after we ordered a grill to be assembled and delivered (in 2 days,…read moreimpressive) as a wedding gift. Delivered in a box, in-assembled. Made arrangements to have it picked up and was told it would be a week plus to get an assembled one delivered. Next day the gift receivers decided to assemble themselves so called back to cancel the exchange. Granted, probably a hassle for the store but the original mistake was theirs. The employee was very abrupt and short. Eventually was able to cancel the exchange but never in any of the calls did I receive so much as an "I'm sorry for the inconvenience" from anyone. That is so simple and free I cannot understand why decent customer service is so rare?

Great place to find tools and great customer service! Prices are reasonable also! Glad to have a…read morehardware store close by!

Organized and helpful. Lots of everything and lots of hard to find thing too. Recommend highlyread more

The best hardware/paint store anywhere! The employees here have experience and good advice. They go…read moreout of their way to help you. Prices are competitive and they usually have what you need in stock. Once in a while you may need to seek out an "expert" but I usually ask the person up front if they know a lot about what I am there for. The paint department is the best and I've never gotten bad advice from them like I have from big box stores. Stop driving around and just start here! You won't need to go anywhere else!

Gemmen's is our first stop when it comes to any hardware needs. It's a clean, well-stocked, local…read morehardware store, complete with very knowledgeable staff who are always willing to help. Pricing is generally competitive and there has not been much we have needed and not been able to find there.

Good, old fashion service here. You will pay more shopping here, but knowing it's supporting a…read morelocal store makes up for it. Everyone there tries really hard to make sure you find exactly what you need, and are so helpful. I have rented several tools and equipment from here and have had a great experience. I would recommend everyone in the area to always shop here before going to the big boxes.

I never write reviews and I'm pretty critical, but this place is legit amazing. No exaggerations…read morehere... -100% of the staff is super nice, they all know their stuff, genuinely want to help. Christian values and it shows! -They expanded (huge) and sell everything you need including the big stuff like lumber (not just some little hardware store). I almost never need to go to a big box store. -In all my years going there, I only had one issue with a product - they could have told me to deal with the manufacturer myself, but instead just handled it for me. - Old school service. No joke. Try them out...you'll see.

Todays visit went so so. At the onset I inquired re for the availability of a replacement bulb for…read moremy refer. After the first associate couldn't find that section for bulbs, he called for help and we were directed to the correct spot. I specifically mentioned the voltage at the onset which he either didn't pay attention to or disregarded thereby trying to sell me on buying the wrong one". He insisted in so many words that he was correct and I was incorrect although I had the orig. burnt out one in my possession for validity. I had to explain to him for a couple minutes before he hopefully caught on. Guess he's been working there for years. Good thing I took in the orig or "I wouldn't have a leg to stand on. Proof wise that is.

Great local shop. Most everything you need for a weekend project and service is top notch.read more