Went there to get a tool to fix my truck, was greeted with an extremely rude manager, I believe her…read morename was Christina. She was extremely rude to myself, (she was very impatient and disrespectful and pushy )and was rude to another worker there. I genuinely feel bad for the workers who have to deal with her.

What a pathetic excuse for a hardware store - or, more accurately, what pathetic customer service…read moreand assistance for a hardware store. Arrived at a relatively slow time, 2 pm on a Tuesday. A few customers but not much going on. Two staff at the front counter, others walking around, seemingly unoccupied. I asked a staff member standing in the paint department where the floor and porch paint was. He replied, "Huh? What are you looking for?" I repeated my request for porch paint. He looked confused. My wife, a professional painter, joined me and prompted him again, asking for floor paint. He replied he didn't think there was floor paint -- it did not exist-- but he would look. A few minutes later, he announced with some incredulity that he found the floor and porch paint on a top shelf, well out of our reach or line of sight. He began to read the labels: "We have gray, light base, medium base, and dark base. What color do you want?" I asked him what colors were available and then repeated the four labels on the cans. We left the store. Won't be going back. Rudeness and stupidity like this pretty much insure we will be ordering our floor paint online.

I am a customer of Fam Farm and Home and appreciate it's convenient location…read more I have made many purchases in the Cedar Springs location, and have never received my points nor do I know how to redeem them. I am registered with the store ?

I was here a few weeks ago to get more feed for my chickens. There was a small bantam chick who was…read moresmall, sick, and shaking. An employee came over and scooped up the chick to comfort her and clean her pasty butt. Shame came back with the little chick and asked my if I would like to take her home for free as she needed special care and was likely to die if not cared for all day long. At first I declined but I couldn't leave the baby behind. I felt like I was there to help her. I brought the baby home. Almost a month later.. she's still alive and thriving. Her name is nugget and I love her so much. It was very sweet and caring of her to give me the baby chick as she knew I had more time to care for this little life. They really do care about their little animals. Love this place so much and will always go there to get my feed, supplies, and chicks

I never write reviews and I'm pretty critical, but this place is legit amazing. No exaggerations…read morehere... -100% of the staff is super nice, they all know their stuff, genuinely want to help. Christian values and it shows! -They expanded (huge) and sell everything you need including the big stuff like lumber (not just some little hardware store). I almost never need to go to a big box store. -In all my years going there, I only had one issue with a product - they could have told me to deal with the manufacturer myself, but instead just handled it for me. - Old school service. No joke. Try them out...you'll see.

Their ok. I still go there from Time to time…read more I wouldn't expect any deals or veterans dicounts on appliances or equipment.

When it comes to plumbing, heating and cooling Godwin has been a reliable resource for our…read morehomeowners (92 total). With their expert help our clients received prompt and professional service. If you are looking for a good plumbing, heating and HVAC contractor we certainly would recommend them.

Called, nobody ever called me back. Hired someone else to do…read morethe work. Much better price, came the next day

Not far from our cabin, Palmers is my go-to place for lots of things. The staff has always been…read moregreat. In the 20 years we've had that place they've helped me several times with product choices and even some sound advice on some plumbing repairs. I've even had my riding mower repaired there. Great selection of products and services from paint to chainsaw sharpening.

If they don't have it, I don't need it…read more Palmer's is my go-to source for the things I need to maintain my house and yard. The service is friendly and knowledgeable, and turn-around for chainsaw sharpening is faster than most other places. Their prices are reasonable - perhaps a tad higher than a Big Box, but I'm willing to pay a little more for the service and convenience...and it's good to support the home-town businesses. Thank you, Palmer's Hardware.

I love this place! It's a small neighborhood hardware store. The staff is great, always willing to…read moreto help you find a solution if one exist. They will even walk with you to your car to help. Example: my daughter lost a bolt that holds her car door on. A clerk (I use that term because they are much more than just sales people, they are true helpers) looked at her door, found what she needed, and even installed the new bolt for her. "One Bolt" not a multi pack. Customer service is not a thing of the past here, and a I love that.

Great service, nice selection of all things tools…read more Offer rental gear and tools. Free popcorn is a nice homey touch.

This is a great place and even though I live in Allegan we still go to Dickinson True Value. This…read moreis a place my teenage son doesn't mind going. The Staff is wonderful. Hometown spirit. Thanks for never changing the way you treat people.

Been shopping at Mattsons True value Howard City for quite some time as well as my family who live…read morevery near. On Oct 8, I purchase an item not sure if it would fit. Was told by the employee I could bring it back with the receipt and receive a full return. 24 hours later I brought it back with the recipe and was told no refund because of a close out. I wouldn't have purchased it in the first place had I known that. The item was only $10.49, not a lot of money, it's the principal, no apology, have a good morning, very unprofessional. Last time for me. Beware, I gave the item back to the clerk, now they can sell it to some else.

I bought a set of metric and standard. Allen head sockets from the store a few years ago. They…read morehave a lifetime warranty. One of them broke so I took it back. I got the runaround by the lady owner. She said we don't sell these. I went back to the rack where I bought them from and showed her that she did. She told me to come back on Monday. This was Friday. When I got there on Monday morning, she said we're not going to honor it. Do you have a receipt. You don't need a receipt it's like snap on and craftsman. Besides, who keeps a receipt from years ago, for a set of Allen head sockets. I grew up in Howard city, and I remember when Manson's was downtown and they were a great place to go before they moved into the old Olsen knife building where they are now. I would drive 100 miles to buy something somewhere else to avoid going to this place I would never ever buy another thing from them. Avoid them at all cost.