I get cat food and treats from this location. Never too…read morebusy to get checked out promptly and the staff is friendly. They rarely ran out of canned cat food during pandemic supply chain shortages

I haven't checked out or really shopped at any of their other local locations but I've never felt…read morethe need to since not only has this store always been well stocked with anything/everything my kitty girls need, it's also full of helpful and kind staff who go out of their way to make sure anyone in need of assistance can get it. I plan on going to this location as long as I can, even if it eventually becomes slightly more out of the way. They also have one of the best rewards systems I've used around in my opinion.

Staff is polite and knowledgeable. Stores do not carry some cat food varieties and sizes.read more

My vet no longer offered any grooming services this year so I had been on the hunt for a place…read moreclose to home and thought I would try petco! I had a great experience, staff was super friendly, took great care of my pup, and gave her lots of love! She doesn't allow us to trim her nails so having a place I trust is amazing! I will say they should give better direction if the appointment is before open store hours because I wasn't sure what to do but ended up just going right in!

I had a very pleasant experience here! Brought my dog in for the walk in nail trimming (times are…read morelisted on website). I went right at the beginning of the day on Sunday and was able to be seen right away. The worker was incredible gracious with my dog who doesn't enjoy nail trims and has some separation anxiety. She let me go back and hold her to help make the process smoother. Despite my dog being fidgety, she was super kind throughout. The store was clean and they have fun "cookie" treats you can purchase by the register (which my pup loved eating later). Will be returning!

As new pet parents, my boyfriend and I have found that Chowhound is our favorite place to get…read moresupplies for our kitten. They are a locally owned business that we really like to support. This location is new, clean, and always well-stocked. The employees are all super friendly and always ask if we need help finding anything and are happy to give advice based on their own experience, as most of them have pets of their own. They have items for dogs and cats, of course, but also things for small furry pets and even have some small furry pets for sale! They also have cats that are ready for adoption inside the store which are fun to check out whenever we visit. Chow Hound has a self-serve dog wash which seems like it would be really convenient if you didn't have the room or facilities available for that at your house. The variety of products they stock is kind of mind-boggling and I see something fun each time I visit. We love their selection of canned cat food; they have really high quality stuff that you can't get at a regular grocery store. There are plenty of toys, treats, and accessories for all pets too! The store is laid out nicely with low shelves so you can see where everything is pretty easily, unlike some other pet store chains I've been to. The store is super clean and really bright and I always feel happy when I'm there! They have a rewards program that allows you to earn points for every purchase and each time you earn enough points, you get a $10 off coupon. We haven't earned enough points yet, but it's a nice incentive. As others have mentioned, prices at Chow Hound might be a little more than Amazon or other national chain retailers but we like to support this local store in our area. I definitely recommend checking them out for pet supplies!

We got our bearded dragon here and we had such a great experience! The staff is incredibly…read moreknowledgeable and helpful, and we left feeling very well prepared to care for our new pet!

I purchased 6 Galaxy Rasboras and 6 Harlequin Rasboras. I acclimated them the same amount of time,…read moreabout 30 minutes. The Harlequin Ras boras did fine, the Galaxies all died. I brought in a sample of my water(had aquariums for over 20 yrs.) and the water tested out fine, a little high in salt as I have a softner for my well water. There are 8 Zebra Danios in the tank as well, they have been in the tank for a few months. NO REPLACEMENT FISH WERE OFFERED!! THEY SELL SICK FISH!! DO NOT BUY FROM HERE!! SO DISAPPOINTED!!

We just had our Aussie doodle groomed at Pet Supplies Plus in Rockford last night and I must say he…read morelooks fabulous! My husband took him in and so I asked him to take a photo of him with the groomer and apparently she had an assistant that day, which was great because "Denver" looks absolutely wonderful! We can see his eyes now! He smells wonderful in his coat is so soft and untangled. We are just delighted with the service that Nora and her assistant gave us and would highly recommend her and pet supplies plus to anyone looking for great grooming and service and pet supplies!. Before and after photos

Best service! They are very knowledgeable. We brought our granddaughter there to buy a fish and we…read morecould not believe the time this young man spent with us making sure we got her the right fish. We really appreciated it.

They overcharged us for dog food on their current sale. No signage or ad statement but cost us 20…read moremore

After coming to terms with the fact that our pug may have a food allergy; we decided that we would…read morebegin the process of switching their food to a grain free option. We researched several brands online and decided to give one a try. After checking that manufacturers website for stores in West Michigan we ended up at Chow Hound. When you walk into this location there are registers off to the left, and dog food all along the wall to the right. The back of the store has a dog washing station and public restroom. While trying to find the brand that we were searching for an employee came up and asked if we needed assistance finding anything. I asked him if they carried Evo as that was one of the brands we had checked out. He said they did and took me right back to where they were located. Directly behind that was a rep from Nature's Variety and another Chow Hound employee chatting. We checked out the different options and were trying to decide what we wanted to do as we were not 100% sold on switching from Fromm. The lady from NV told us that if we needed any assistance that they were there to help. She ended up giving us a sample of their products and began to tell us how there's were different and similar to Evo. I told her that we thought our pug had a food allergy and she went further into what the allergy could in fact be. I know she doesn't work for Chow Hound but she was amazing!!! Once we selected the brand and food we wanted to try out we proceeded to the check out lane. At the time only one lane was open but another employee quickly came up and opened another. The checkout process was very quick and easy. They do offer a rewards program but I did not inquire as this is a local business and I am from the Indianapolis area. BUT next time I am up here (and if I lived here) this would be the place I'd get all my pets supplies.

Do not go to this chow hound. Go do a different one. The manager said they could do an exchange for…read moreme because I got a muzzle that didn't work with my dog and I wanted to exchange it for equal value. I never got a receipt from the person who sold it to me, and the manager said they would look up my purchase. Manager then said my purchase didn't exist and it never happened, after showing time stamps of me being in this store, and bank statements the manager proceeded to say the transaction didn't exist in the system, that there's nothing he would do to help me and I am now stuck with this muzzle that doesn't even fit my dog.

Love this chowhound and staff but there in particular is one woman who never seems to be excited to…read morebe there and always gives me the rudest responses when I ask for any type of assistance. I asked her for assistance with finding flea and heart worm medication and she responded that they were in the locked case but then never offered to assist with the case and walked away from me. Other than that, the staff and supply are great!

Wonderful staff. Our dog had a wheat time and looked fantastic! I especially love her little bow…read more It was a great touch!

If you care about your dog's wellbeing and your own peace of mind, I would strongly recommend going…read moreelsewhere. I brought my 9 lb dog in for a basic wash, dry, and trim on 3/25/26. When I picked him up, I was told he had been injured during grooming--the groomer cut his paw pad, causing significant bleeding. I was advised to take him to the vet if needed and was assured I would be reimbursed. The emergency vet visit cost $430. I was told a reimbursement check would be ready within one week. Instead, I received no updates and had to initiate every follow-up myself. I was given conflicting information multiple times about the status of the check (ready, needed a signature, needed to be drafted), which felt very disorganized and dishonest. Without my agreement, they eventually decided to mail the check instead of having it available for pickup as originally discussed. I did receive it, but it arrived 9 days later than promised. I was also asked to re-explain the situation because they had "two injuries in the last week," which is extremely concerning. Accidents can happen, but the lack of communication, accountability, and follow-through here was unacceptable. I will not be returning

My dog and I got use PetSmarts Doggy Hotel and day care this weekend while I traveled. They helped…read moreme check in promptly and even sent me pictures of my girl while I was away. Her cute little "pawgress" report gave me a great glimpse into her weekend without me. I felt good leaving her there and we will be booking again.

We recently set up a new fish tank for our son. Tess and Andrea were amazing! We came back in…read moreseveral times with questions and they were both so patient with us- answering every question and offering advice. We never felt rushed. Thank you ladies for helping us set up our sons dream tank wi

Very helpful staff in finding a good food for my senior dogs who can't have chicken. Offered two…read moresamples to take home and try.

Knowledgeable staff , huge selection of even the higher quality pet food , supplies, toys. I was…read morevery happy to find competitive pricing as well on cat food and they will also special order products ..