My dog and I got use PetSmarts Doggy Hotel and day care this weekend while I traveled. They helped me check in promptly and even sent me pictures of my girl while I was away. Her cute little "pawgress" report gave me a great glimpse into her weekend without me. I felt good leaving her there and we will be booking again. read more

PetSmart - Doggy hotel - Pet Stores Near Me - Kentwood, Michigan

We recently set up a new fish tank for our son. Tess and Andrea were amazing! We came back in several times with questions and they were both so patient with us- answering every question and offering advice. We never felt rushed. Thank you ladies for helping us set up our sons dream tank wi read more

PetSmart - Guppies, mollies and snails. - Pet Stores Near Me - Kentwood, Michigan

The groomer (Lily!) was ready for my dog as soon as we got there for my dogs appointment! She was very friendly to our pup and greeted him before taking him back. She made sure I was getting everything out of the appointment I wanted and made extra time to add on a service for my dog. She was so nice to my dog especially knowing he is afraid of the dryer and getting his nails clipped, she was extra patient with him. Thanks Lily! read more

PetSmart - Pet Stores Near Me - Kentwood, Michigan

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I scheduled a grooming appointment at 1:30pm. Small dog. Called at about 5pm to inquire about the finishing time, said they were just finished. I get there at about 5:27, they said they're not done and they need half an hour. Absolutely terrible experience. read more

Makayla was very helpful! Informed me about their price matching. Good experience whenever I'm there

horrible staff , horrible store manager was extremely unprofessional , if she even was a manager . I've given this store the benefit of the doubt and a hell of a lotta money and most recently I was given incorrect information , my dog got sick and the store stole my money . honestly go ANYWHERE but here read more

In the photos, I thought it was a dog place where you could buy dogs. But then I go to your store and you telol me I can't buy a dog, Ples lit me by a dowg. read more

They always take such good care of my pup when I go out of town and are always so helpful! My Bobo is almost as excited to be dropped off as he is to be picked up after a few days away from me- I think that says a lot LOL. Gives me so much peace of mind to know he's in good hands and has fun while he's there. read more

PetSmart - Pup - Pet Stores Near Me - Kentwood, Michigan

Went to PetSmart looking for aquarium snails and goldfish. The associate was condescending and somewhat rude. She spoke down to us and acted as though we couldn't/shouldn't buy any fish. The whole experience was not as enjoyable as it could have been. read more

The pet groomers did not trim my cat the way I had originally asked them to and claimed that they were (to busy that day). I went back to get her re-trimed for free, I asked them for the same cut and instead they had heavily insisted on my cat getting a lion's mane cut. So I said fine, worst decision ever, my cat looks horrible and they said it would take 6 months for my cat to fully grow it's hair back. This was done in February it is now July and I don't see my cat growing all of its hair back within the next month. Never getting my cat cut here again. read more

We have used both the hotel and grooming services and we are extremely happy with both

My boyfriend and I just adopted a cat from the humane society through this pet smart. Emily helped us both days we were in with any questions we had. She spent an enormous amount of time with us and I am so grateful. It really made this transition so much smoother because of how knowledgeable she was with every step. I also saw her working just about every place in that store while we looked around for cat supplies. Anytime she wasnt helping us she was working her butt off cleaning or helping others. Thank you again! read more

I visit this store on a regular basis to get my pet needs. The store is always very clean, and the staff is always very pleasant. They always have an answer for me when I ask questions and are so knowledgeable about every kind of animal and their habitat. The only minor complaints I have about this store is that when you walk in the door, you get hit with a horrible dog stench every time (Given it's a pet store in sure this is highly unavoidable) and they often run out of crickets which is one of the main reasons I go. Otherwise, I highly recommend this store. They have just about everything you could need. read more

PetSmart - Pet Stores Near Me - Kentwood, Michigan

A fairly decent PetSmart, but there is room for improvement. The main reason for a lower rating is solely for a lack of variety. Let's just say, the dog is bored. The toys/clothing doesn't change much seasonally, and there just isn't very much of it. The staff is always nice and helps the best they can, but there aren't any big red flags beyond the lack of variety (compared to other stores) read more

Not a fan. Some of the horror stories that were prosecuted by a friend of mine, have let me with a bias about the whole chain. If I allow that to affect my review I do apologize. This specific location has left me dissatisfied. While the selection of products is good, there's nary a helper in sight when there are questions about these products. These real dilemma for me is watching the dogs be ignored in the dog camp. The dogs were literally just standing there. Just bored. There were about 10 dogs with one staff member. Completely understaffed in case of a fight or trouble. It just left me with some concerns. I headed there for a specific dog-tag-making machine. It was broken. Not rushing back. read more

PetSmart - Every time I go to a pet store, I meet someone new who I want to take home with me. - Pet Stores Near Me - Kentwood, Michigan

Went in today to get fish for my fish tank. I was looking for fancy tail goldfish and an bottom feeder. The person that came up to me to help told me that they would only sell me 1 fish. Mind you they have lots of fish in a tank the same size as mine. The respond they gave me to explain the difference is " we have a special filter for ours" . Mind you they have no idea what type of filtration system I have on my setup. I will never return to that place. read more

I brought my Bernese Mountain Dog in to be groomed the other day and was very happy with her haircut and how great her coat looked and felt. All the staff were kind and it was easy to schedule and pay for the appointment online. read more

Been using the boarding and grooming for 9 years. Any issues were corrected. Now if they can figure out how to keep my mail in his kennel would be great. He always manages to open his kennel door. read more

The grooming here is terrible. Twice my dog had some bad experiences in a six year window that encompasses two different stints in this location. Consecutively, I had bad experiences. One time my dog was shaved near his eyebrow and cut where blood was drawn. Another time, he was dragged by the chain upon dropping him off. He is a Shih Tzu who had his spleen removed months earlier and could have been picked up. It just felt like they were a little rough with him when it wasn't needed especially considering his age, size, and condition. This occurrence happened last year. I haven't been back to use the grooming salon for my pets since and that will continue. read more

My family and I enjoyed walking through PetSmart. Full of great products and a wonderful staff that is both friendly and helpful. We'll be back. read more

DO NOT TAKE YOUR ANIMALS HERE! Had to take my dog to the emergency animal hospital at 2 AM last night because she could not breathe and was obviously in so much pain. She was diagnosed with pneumonia again right after getting her haircut at Petsmart. Due to a bad bath given she swallowed so much water she now has pneumonia and is fighting for her life. I beg you do not go to Petsmart... worst experience of my life... read more

I have always been a fan of daycare at PetSmart and have usually received great service from the grooming salon. However on recent visit were received bad service as our dog captured water into his ears...$400.00 later the problem is finally fixed. We had three vet visits as well as the PetSmart grooming fee that has been a costly lesson for us. PLEASE make sure you alert the staff to insert cotton into your pets ears if required. I would also be wary of appointments on busy days like Saturday as they appear to cut corners during busy days. We brought our concerns to the management but received nothing more than a minor consideration. read more

They sent an email asking me how my visit was, I actually responded. There was dog pee everywhere and it just was really dirty, I didn't want to be in there so we got in and out as fast as possible, I think they should take lessons from the Grandville store. read more

Petsmart Doggy Day Camp is a fine place to take your pooch to play. They offer two 4 hour play sessions a day with a nap/treat break in between. All the dogs get to hang out all day together and play, play, play. You can drop off your pooch as early as 8am and pick them up as late as 9pm. All of that fun for just $20 Buckaroos! They also have a la carte services you can add on such as: grooming snak kong doggy ice cream treat bath nail trimming etc. I picked up my little one at 6pm. She slept in the car on the way home, then litterally crawled into the house.....waited for me to get situated and snuggled with me on the couch, gave me a light kissy on the cheek, and fell asleep before 7pm. It was adorable how she struggled to stay awake and the way her little paws twiched as she was dreaming about her fun filled day. Awesome place. Great experience. read more

We went there this Saturday afternoon to grab some crickets for our gecko. The store was bustling with activity, and we had the chance to pet some sweet dogs thanks to the policy that allows pets in the store. The store itself was clean and tidy. Everything was organized very efficiently. We found The Crickets close to the aquarium, however there was only one employee working by the aquarium there was a significant line. We waited for a few minutes to make sure that we were where we needed to be, and waited a few more minutes in order for him to help the other two customers in line ahead of us. The employee gave us good advice on the corrective for us to get. Just wish there was less of a wait in order to get it. There were also quite large lines at the checkout, but they opened a line quickly. All in all it was a pleasant experience at the store we will be back now that we know where to find our crickets. read more

I use PetSmart for my dog's nails. They are reasonably priced, I can get in without an appointment even on the weekends, and everyone working is so good with Samson, my doggie. I find that some of their items are a bit over priced so I typically buy my dogs food online and have it shipped or else I buy it elsewhere. They do have a wide selection so if your pet is new in your life, using Pet Smart to try out food and treat options is a good way to go. read more

Amanda cut my dogs hair and groomed her. She did an amazing job. This Petsmart is very well managed. The staff are always friendly and well educated regarding pets. read more

PetSmart - Boo's fresh haircut. - Pet Stores Near Me - Kentwood, Michigan

I am pretty sure that this is the first PetSmart to ever come to Grand Rapids. We stopped in here to help my mom pick out a new dog harness and leash for her dog. We did not have her dog with us as she is crazy and well, would probably drive us all crazy spending that much time in the car. Anyway...so we took a guess on the size. When you walk in the store is laid out very, very strange. There are 4 registers at the front along with the grooming department. On the left side of the store about halfway back is the pet hotel...but it did not appear that they had vet services on sight like other locations that I have been. The store is dark and looks dirty just because of how old the lighting and flooring is. We never saw an employee while we were shopping other than the 1 person at the register. If I needed anything in the future I would go back again. Now since we did guess on the size we were wrong. So the next day we had to come back to exchange it. That is not their fault at all and I will say that the exchange process with them was very, very easy. read more

Could be a lot better as far as how the animals are treated. Don't think they're treated poorly by any means, but they could certainly be better. Staff doesn't always know what they're talking about either. However staff is always super friendly and they always have what I'm looking for! read more

I have been taking my dog to PetSmart for nearly 4 years. The staff know my dog's name (better than mine) and remember her even after months away. The staff obviously love dogs and I don't worry about my dog when she is there. I have used them for both boarding and day camp. read more

My dog boarded at Pet Smart in Kentwood last week and left with pink eye in both eyes and kennel cough! We won't be returning.

I took my dog in to get groomed. She was very nervous and I was worried that it would not go well. Dani did an amazing job with her and made her look great! I was very pleased with the end result and will definitely take her back to Dani again! read more

I would not recommend this location of PetSmart for grooming. I don't know if the groomers are ever trained to groom. Twice our dog's coat, ears, face hair was badly uneven and her paw was bleeding when we picked her up. They are kind but it's a crapshoot as to whether you get what you pay for. It's time for us to find a better place. read more

The absolute worst. Took our frenchie here for a simple bath and nail clipping. 3 hours later we got our dog after close and he is still soaking wet. They basically kept him in a kennel the whole time..no idea what I even paid them for..so disappointed. Never again. read more

My absolute favorite place to bring my dog! The employees are so friendly and I can really tell they love their jobs. Nobody there is ever in a bad mood, or acts like they don't want to help customers. Always and furever will come here!! read more

I'd choose zero stars, if I could. I have brought my puppy here twice now. The first time I went in, I had the "head dog trainer" follow us around the store making comments towards how I was handling my dog ("If you carry her like that she'll get used to it and have separation anxiety!! You might wanna reconsider"), touching my dog all over without asking, and asking a pile of questions when I indicated I didn't need help and didn't have any questions for her. At this point, I had my pup for just 3 days.. it was a new experience going there and she had intense anxiety after the first few minutes, so yes, I picked her up. I understand trainers have their own expertise, but I did not come there for a class and I sure didn't need a trainer following me around acting like she knew better. The second time we visited, I brought my pup in for a nail trim. They offer free trims up to 6 months of age. My pup was understandably very nervous. As I tried to comfort her and help the staff member get their leash on her, I was scolded, told I would just "freak her out more" if I helped, and that I should "leave so she's not scared". Again, I understand staff have expertise, but I was by far the more experienced and knowledgeable of MY dog in this situation.. and I was completely ignored and resisted by the staff. I declined to leave my pup in there alone, stating she's still young and I know what's best for her in this situation.. so what did the groomer do? Picked my dog up and took her to the furthest grooming station away from me. Absolutely ridiculous.. will not be taking my dog anywhere near that place again. read more

We LOVE the PetsHotel and staff at PetSmart! We have been taking all of our dogs here for years and love the way we and our dogs feel like a part of the family whenever we walk in. I would recommend their daycamp and/or lodging service to anyone that is looking for a fun, friendly, safe, and responsible facility to look after their loved ones. read more

I've been taking my Pomeranian Lucy there for two years now or more and they've always been polite & have done a very good job. They're really super when I have to cancel and reschedule. I wouldn't take Lucy any other place. And when I was in Florida I used Petsmart for six years and loved them. read more

We moved to GR from Chicago, where we always had great experiences with our local PetsMart. This location has proven to be just as good. The staff have always been incredibly friendly and helpful. We enjoy boarding our mutt here, and having her groomed. Nothing has ever been an issue. I know exceptions happen, but our experience has been a 5-star one every time. Especially with the Pets Hotel. read more

Every unfriendly store. It's gone downhill over the last few years. They just stare at you when you come in. Don't greet you or ask if you need anything. I have a puppy and he gets excited every time I go in there. But for some reason a puppy getting excited bothers some workers there. (ESP one young girl that looked like she was wearing a blond wig) she always stares and gives an odd sarcastic smile when my puppy comes in. They really need to learn some manners in this store because they have no idea what good customer service is. I'd recommend to stay away from this store and go elsewhere! read more