I have a very long, super anxiety-ridden story for my experience at this restaurant, so here goes...
My sister wanted to try this place, and took me there for my birthday.
We ordered shrimp tempura for an appetizer. She ordered some curry chicken plate, and I asked if they could make a basil duck plate. (They only had a basil fried rice or a duck fried rice.) Waitress comes back and says yes, they can make the plate, but would charge $9 more for the duck. Hmm. Okay.
After about a half and hour, we still hadn't received our appetizer. (There were only two other tables being served, mind you, and there were two waitresses. ) We finally flag down the second waitress (not ours) and ask about our shrimp. She smiles and nods like she understands... then heads off. Our original waitress comes over and tells us she didn't hear us order the shrimp tempura... and that our entrees are now ready. Do we still want the shrimp tempura dropped in the fryer?
What? Uh, no. Just bring our food.
My sister's plate comes out, looks awesome.
My plate arrives and you cannot see any duck. Apparently, they chopped it up and mixed it into the rice. I dig around and find the 5 small chunks of duck and eat them. The rice.... ugh. Awful. The basil that was in it was burnt. I couldn't eat it.
Kept trying to get our waitresses' attention, to have her take the rice off the bill. She keeps running around avoiding eye contact. Finally, I get up and take the plate to the register, where a small blond man is standing next to our waitress. I explain to them both that I am not eating the plate of rice because it does not taste good, and to remove it from the bill. They ask if they can make something else, and I tell them no. Then, I say, you know what, yeah, drop that tempura you never brought. So they agree, and I go sit back down. A little later, the shrimp tempura is brought to the table. Excellent flavor and crunch.
Here's where it really starts to unravel...
They bring the bill and the waitress says they gave us a discount for the uneaten rice. She is waiting to see if my sister still wants to order something to go for her husband. I take a look at the bill and there is a $6 credit. 6 dollars.
They charged $16.95 for my rice plate $9 extra for the duck AND $9.25 for the shrimp tempura. I was like, nope.
Told the waitress the $16.95 needs to come off. I did not eat that rice. Willing to pay for the rest (even though the tempura was offered comp by waitress).
She goes to talk to manager. Comes back with this wide-eyed scared look and says, "manager is out tonight, so I'm the manager, and this $6 is the best I can do."
Lol. Really? You're now the manager?
Unbelievable.
I tell her, well, who's over you tonight? And she says "the owner."
I'm like, great, get the owner.
Another 20 minutes waiting at our table.
Finally, I walk back up to the register, where the short blond man and the blond waitress are discussing my ticket.
I'm like, "Listen, we've been waiting a long time. Do you have this fixed, or what?"
The short blond man, (apparently the 'owner') proceeds to berate me, telling me he doesn't have to provide any discount, they food is the best around, and my rice wasn't bad. The chef comes out chimes in, that yeah, just because YOU don't like the rice doesn't mean it's bad.
What? It was awful! And you don't need to talk to me that way!
Then he says, "I could just call the cops."
What??! Really? Really!!?? Did you just threaten me with the police!?
Jerk.
He shows the ticket, where he has taken off the shrimp tempura cost, and the other $6?
At this point, I'm like, you know what, great, thanks, let's just pay and go.
I leave my sister there to pay, while I go outside to cool down. She's got the keys, so I'm just standing there, stewing, waiting. Good grief, what else needs to be said in there?
I walk back in, and ask, "Are we done? Can we go?"
And the little blond man has the nerve to try to apologize and ask if we might come again sometime to give them another chance.
Um, no? You blew it.
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