We have been coming here over 8 years and I love every physician, but our preference is Dr. Van. She has become more than just the children's doctor, I would consider her a friend. She doesn't force us to see her way, she lets us voice concerns as parents and then discusses the best treatment. We are always able to get in same or next day which I love! read more

Our 4 kids have been at Dr. Pillai's practice for a while & we could not be happier. She is very attentive. When my oldest was 4, he was hospitalized at Radys and she called to check up on him often. We see Maya sometimes & the kids love her too. We just left an appointment and my son said, "Mom, going to the doctor is kind of fun." read more

I used to think Dr Pillai was great until something serious was going on. My daughter was experiencing chest pains, headaches, slow and slurred speech, mixing orange/red, ect. She kept brushing it off: oh it's anxiety oh she's looking for your attention because you have so many kids.. if it was neurological you would see XYZ symptoms.. to which I had previously said she was experiencing that. I begged for hormone panel: they said it was fine.. but I could see the results too and she had low levels in some areas which could be a pituitary issue. Sure enough she had too much fluid in her head causing an "empty sella" and swelling behind her eyes. Requiring two hospitals stays 4-5 days and two spinal taps. She also kept saying my newborns jaundice levels were fine and going to go down until they reached a very dangerous level and required her to be back in the hospital a week after being discharged to go under double lights. Don't take your kids here. She's careless. read more

I have been taking my son here since he was born (3 years). Every doctor, nurse practitioner, and office staff has been so sweet and has taken great care of my little guy. Dina, at the front desk is super helpful and is so patient. Every employee works hard and diligently to meet parent/children needs. read more

Really like this office and we keep going here even though it's not super close anymore. Our daughter seems more comfortable here than other places she has been and Sindu especially is very nice, and a great pediatrician. Sometimes appointments can take a little while to get, but it is what it is. She is truly a great doctor and always gives us time to talk, so that's probably why. The staff is usually pretty helpful too, I can't really say I've ever had a bad experience here, to date. read more

Dr. Pillai's office has definitely gotten worse over the years. They are HORRIBLE at providing test results or any updates if you've had blood work done for your child. PA Van also has a bad attitude the few times we've visited with her, but we love PA Natalie since she's the only one that seems to follow through. Either way we will be finding a new provider that is more organized and cares more about accountability. read more

I have taken my kids here for many years and my grandchildren. My grandson has gotten most of his care from Natalie and she is great . Found out today she will no longer be there anymore . I am so frustrated she's the only one whom would help with my grandsons referals for his autisim. Cynthia has been nothing but rude to my daughter about referals. I think it's time for us to move on. read more

Unfortunately, despite the care quality from Dr. Pillai and the other PA's doesn't negate the fact that this office doesn't respect one's time. On three separate occasions now, our wait time has ranged from 30-60+ minutes, WITH an appointment. This past time was the last straw as I witnessed two other families who'd arrived much later than we did and were seen before us. I'm not aware if this is standard practice everywhere, but as much as we love Dr. Pillai, PA Van and PA Natalie, I can't ignore the ridiculous wait times and lack of respect for families' times. read more

We like to see PA Natalie, and PA Van they're awesome. I've never felt like a number coming here because they always make us feel welcome and are friendly. They are professional and take the time to listen to your issue, and to explain things. My 4 year old has been a patient since birth, and actually likes visiting the office. Quality of care is professional and good bedside manner. Since they moved to the new location on Makena I feel like the wait times are less. I also like that they have a well waiting area and a sick waiting area that are separated. read more

No clue how there are so many low star reviews, I've had nothing but the best experience for the last two years with bringing my daughter here. read more

I would rate this place 0 stars if I could. The doctors are great, but the staff is terrible. I've been trying for months to see my daughter, finally got an appointment, and was told I owed $260, which is wrong because I already paid $83 in cash. The staff couldn't find any record of it and claimed they called me about the bill, which never happened. The woman I dealt with was dismissive and condescending. It's disheartening as a young mother to be treated so poorly. I would not recommend wasting your time or energy there. read more

Have been trying to set appointment for over a week online and via phone. Finally got someone on the line and she hung up on me twice!!!! Unacceptable from a pediatric office. Going to report to the insurance. read more

Horrible "doctor." I went into labor and got tested for Covid. Unbeknownst to me I tested positive even though I didn't show any symptoms (I was in quarantine most of my pregnancy aside from the monthly OB visits) - thank god I didn't experience anything. So I didn't get to choose my pediatrician and had this lady the day I gave birth. She came and checked in my baby for like 10 seconds. She refused to see him for a follow up. I brought him home and tried calling her again, she really made me feel hopeless. I cried for my baby because as a first time mom I didn't know what I could have done. I felt like she really didn't want to help me (I mean she didn't). I get it, I tested positive, but you're a doctor, he's a newborn that needs to be looked at. Even the nurses were surprised this lady didn't want to see him. I then decided to call my insurance to look for another pediatrician. Thank god for Children's primary care medical group of Menifee and the doctor there for seeing him ON THE DAY I called their office. They went the extra mile to have me come in right before they're closed so no other patient was there and had me in a secluded room. Now that's what a true caring doctor would do.. not just dismiss me like this lady did.. He had minor jaundice, I didn't know what I would have done if I waited for this lady. Worst experience. I advise you all to bring your babies to someone who actually would take care of your baby no matter what (since that's what you do as a doctor, right? How do you refuse a sick baby??).. read more

I unfortunately am writing this review in hopes that this doesnt happen to another mama. We loved it here. We saw natalie and pillai since our son was a newborn. But recently we had a apt with natalie and said "we dont want the chicken pox vaccine for our son until his speech develops, so which other ones can we do instead?" She says ok the varicella. So I agree without doing my own research cause our son was screaming and fussing and I just wanted to get out of there. Well varicella is the chicken pox vaccine. So she just reworded it? Or misheard us? Idk. But we voiced our concern and said "we dont want this happening again." She allegedly told dr pillai how bad she felt and was crying... so we thought it was resolved. We spoke up, they felt bad, it was hashed out.. Fast forward, now my son had been running a fever and tugging at his ear. Natalie is now refusing to see my son for any appointment. In my eyes its like "hey you messed up, we all do. But my son still likes you and we still want you to be his primary." My mama heart is aching. This is the most highschool drama girl situation ive ever seen in a profressional enviroment. 2 strikes is enough for me to learn my lesson and find a new pediatrician. I hope you speaking up and voicing a concern in regards to your child doesnt get you in this position! read more

We saw Dr. Pillai for 0 month, 1 month, 3 months, 6 months, and 10 months checkups for our baby boy and we had enough of waiting and unprofessionalism. We were always the very first patient at 9 in the morning, no other urgent patients or patients to be seen in the waiting lobby, but we still had to wait over an hour to see her for 3 freakin' minutes!! No apologies nor explanations why she was late. And everything is just "ok"! and her fast, thick accent aren't helping at all either. I want to know what percentile he falls under, things to look for, what to expect, etc., as a parentbut NOTHING! Just a crappy photocopied handoutand billing our insurance company for the crappy patient care! I so wanted to file a complaint to the Board for overbooking & unprofessionalism but I don't have time for the nonsense. Don't even bother to try this doctor people! Avoid at all cost and save your precious time! read more

PA Natalie is amazing! She's always so caring and attentive with my little loves needs and care. I'm so glad she's here at this facility and she will forever be our go to! read more

horrible customer service. the referral coordinator, Cynthia, is unbelievably rude and insensitive. shocked at how she talks to and treats clients. read more

My daughter went to Dr Pillai only a few times because we moved. The times that I went with her, she was very quick. She talks fast and we did not understand her very well. Sometimes I felt I had to talk above her to say what I wantesd to say. Also, I took a referral from WIC that had to be filled out, they told me it would take about 3 day and they would call me when it was ready. At my daughters previous Dr they would fill it out in 5 min and give it back to me right away. Well they never called me to tell me it was ready. It wasn't until I called like a week later at which point I didn't even need it anymore. read more

Moving to a new city and finding a doctor is always hard. A friend recommended Doctor Pillai. So far I've had no issues, the staff is friendly. read more

I highly recommend this doctor she's very friendly fast and very Thorough. I've had to change my daughters doctor because other doctors seem like there on autopilot and don't care and I end up waiting two to three hours when I have a appointment it's crazy this place is great very friendly staff and easy to make appointment and in an out with in a hour it's great. read more

My family is new to the area so I used Yelp to help research local pediatricians. I chose Dr. Pilai and I am so grateful I did. Her staff is very friendly and helpful, the nurse is really great with children, and Dr. Pilai is very informative. She took the time to answer my questions weeks after my son's checkup. She addressed my concerns and was encouraging. read more

If I could give them 0 stars I would . I have been with her since my son was born he is now 2.5 . We have only ever saw her a handful of times most of the time we see her PA whom is absolutely incompetent ! I took my son who has a CHD in they are well aware of his condition . She brushed off all I was saying and determined he has an ear infections a Friday . It felt incorrect to me so I took him in for a second opinion on Monday to a different DR.. They told me he did not have an ear infection and to take him to the ER . Her incompetence and lack of hearing costed us 4 days i the hospital. The antibiotic she unnecessarily prescribed for my son made him even more sick . I would never recommend her to anyone ! By far the worst service if I would have not gotten a second opinion my son could have had a stroke. read more

Please take this review as an accurate representation of Dr. Pillai and her office. We have been with Dr. Pillai for 10 years and have nothing but great things to share. I understand that people with bad experiences are always the first to share their experiences, but I think it is unfortunate that the only vocal reviews are those with negative experiences. In all of our visits, I can say we have never had a bad experience. If you are not interested in the rest of the review to follow, please know that I fully recommend Dr. Pillai to anyone and regularly give this recommendation to family and friends alike. Below are an account of some of our memorable experiences with Dr. Pillai over the years: With each of our kids, Dr. Pillai was ALWAYS the only physician to see them after birth. She makes a point to release the baby as soon as is safe and never made us wait. In one case, Dr. Pillai made a special trip to the hospital, after a complicated delivery, to release our little one so that we wouldn't have to stay another night. Dr. Pillai gives you her cell phone number!! I don't mean this in the figurative sense, like she gives you a pager number or call service number, it is her actual cell phone number for the phone she carries on her person! I have personally called Dr. Pillai after/before office hours and she has either answered or called back within a few minutes. The reasons for our calls have always been urgent in nature and is always able to give direction based on the information you provide her. On one occasion, we had a 2 year old with a very high fever. We called Dr. Pillai and she directed us to the ER. What's more, she called the ER to let them know we were en route. They expedited our wait and got our little one on fluids almost immediately. Like Dr. Pillai, her office and office staff are extremely helpful and professional. I have always been able to make an appointment for illness/injury in the same day. Her office staff is compassionate and will consult Dr. Pillai directly to determine where to fit your child into the schedule. Just recently, I was able to get a little one in the at 9:00 a.m. after calling at 8:00 a.m. We have also seen Dr. Van on several occasions and are equally pleased with her service. She, like Dr. Pillai, takes the time to answer all questions and makes sure you are comfortable with the treatment provided. On that note, the office staff always informs you when your appointment is with Dr. Van and not Dr. Pillai. If you prefer to see Dr. Pillai, you just let the scheduler know and she will give you appointment options. Seeing the PA is always your option and the office makes that clear. For first time parents, I share this story: Our first baby was a slightly jaundice after a few days with mom in the hospital. Dr. Pillai gave us the option: leave the baby, without mom in the hospital OR take baby home and bring her in to see her the next day. We opted to get baby home and visit Dr. Pillai the next day. At our visit, Dr. Pillai determined that her jaundice was slightly higher and wanted us to have blood work done that day. As first time parents, we were scared and concerned. We took the baby for her blood work and were told we would have the results the next day, which is an eternity for new parents. At 7:00 p.m., two hours after getting bloodworm done, Dr. Pillai called us at home.The blood work came back OK and she wanted us to know as soon as possible so we could rest easy. It was a huge relief and we really felt how much Dr. Pillai cared, not only about her patient, but also about us as parents. I don't know if Yelp has a contact function, but if you need more reasons for why I recommend Dr. Pillai without hesitation, feel free to contact me. read more

Dr. Pillai has cared for my two children since birth. We have been with her for over 8 years. Pros: Dr. Pillai has always caught anything serious my kids needed care for. She listens to my concerns and allows me to be a partner in the health decisions. She is available after hours and my kids are comfortable with her. Her office is usually very clean. Usually I am able to make appointments same day or next when my kids are very sick. Cons: Often there are long wait times. I don't like her PA.-Van so I avoid seeing her. She comes off condescending. Pillai is very busy and sometimes she comes off as rushed or seems to rush through questions, however after developing rapport with her I realize that she is trustworthy. Overall, I am very pleased with Dr. Pillai. read more

My first Yelp EVER! And I feel like I had to take the time out of my day to write this review. I am a very understanding person and know how busy a doctor can get. But this doctor was just RUDE not once did she make eye contact with me. Asked for my name? Nope. It was so bad, she kept calling my daughter a "he" and while she was doing this I just kept thinking if she would just turn around and look at us she would see she is wearing ALL PINK. I don't want to make this longer than what it already is. But honestly move on to your search and look for a better Doctor like Dr. Hurwitz. She is amazing, very busy lady, but takes the time to make you feel like you are her ONLY priority at that time. The only good thing wad her staff, they were great. read more

We have been taking my daughter Kinley to Dr Pillai since she was a newborn. We absolutely love Dr pillai and all of her staff are wonderful! Dr pillai truly cares about your children as if they were hers. The staff are very friendly especially Cassie, every time we call she gets us right in to be seen the same day when Kinley is sick. Martha and Cynthia are the nurses and are always great doing the shots also. read more

I will be finding a new doctor today and not brimging my kids back to her. Ms. Sindu pillia is probably the worst doctor or so called that I have seen. She has little to zero people skils, she has forgot about us waiting in the check up office twice now, the last time she blamed it on a "new" nurse or helper and today she didnt even acknowledge it, the clerk had to page her to come see us after waiting for 30 minites. Completely unprofessional. As far as dealing with the kids, she is way to rough, my daughter is feeling ill and instead of pillia suggesting her to look down or asking myself or my wife to ask her, pillia just cranked her neck down, then looked at my daughter funny when she tried to resist that. She has never tried to get to know my kids on a personal lever or anything, she walks in ask a couple questions a prescribes a medication and walks out. Thats not something I want in my kids doctor, I dont want them on meds for every little thing. And one final thing that pissed me off was when they tried to charge 25 dollars for a copy of my kids medical records. Its my own kids information amd I cant have access to it, soumds like b.s. to me. Looking for a real doctor today and I would highly recommend you not take your children here. read more

We love Dr Pillai & her staff! We have been with her for a long time now & I'm always able to count on her & the office!

Dr.Pillai has been my 2 daughters Pediatrican for 6 months now. I couldn't be more happy to have Dr.Pillai and Van PA-C care for my girls. She's always so caring and professional. I would recommend Dr. Pillai to family and friends. read more

I can only say that if you are looking for a Pediatrician, look somewhere else or ask for Dr Van, who also works in the office. This gets two stars just because Dr. Van is in the office. If it was ONLY Dr. Van, she'd be getting 5 stars. We didn't have a pediatrician when I gave birth to my daughter in July (the ped that I did want was not taking new patients at the time) so we were given a pediatrician by the hospital. We met her twice after baby was born and she literally spent less than 2 or 3 minutes at a time in our room. She would come in and out of the room like a hurricane & I couldn't even ask her any questions. I'm a first time mom & was in mid question when she walked out of my hospital room & did not return. The only thing I knew about her was that she was my daughter's new ped & that she was leaving for India for 2 weeks. Well that's so nice that you're going on vacation, but can I freaking ask you question? Fast forward to the check up where you take your baby to the dr office two days after hospital discharge. We went to her office off of Baxter near the Loma Linda Hospital & we were concerned that our daughter may have jaundice. Pillai was on vacation as she had told us before and we really liked the nice female Asian assistant that we had for that visit. She ensured us that due to my daughter being half Filipino & half white that it was normal for her to have a little yellow to her skin. As long as her eyes were not turning yellow that she was fine. She also answered any and all of my breastfeeding questions without hesitation and every question that I had being a brand new mom. She spent 30 minutes answering everything that we could think of. We loved her! A couple days after that my daughter had a blocked tear duct & it was weeping green gunk. I was able to get into the office on Las Brisas with Dr. Van (who also works in Pillai's) the same day that I called. She comes off as a little cold at first, but give her about 5 minutes and she really warms up & you will begin to love her. She made sure that I knew exactly how to clean it and made sure I didnt have any other questions about anything else before I left. Two week check up & we had Dr. Van again. Didn't mind that at all, but when the hell was I going to see Dr. Pillai? Why isn't Dr. Van my daughter's pediatrician since it seems like Dr. Van is the one that is available. She went over my daughters percentiles for her height and weight & reminded me that I was doing well with exclusive breastfeeding, but told me if I wanted to supplement with formula that it was "ok" and reassured me that whatever choice I made for me and my daughter was the best choice (I was having a problem with my milk supply). Two month check up (Sept 25th, 2015) and we finally see Dr. Pillai for the first time since she came & quickly went from my hospital room. Low & behold trying to talk to her was a nightmare. She was all smiles and nice & my husband asked her how her vacation in India was. She spent the next 5 minutes talking about how the actual traveling part takes up too much of the vacation & generally had nothing nice to say about her time in her homeland. Sorry your vacation sucked. It was time to talk about vaccinations with her & i had concerns with the fact that there are so many shots given at one time. She did say that she understood my concerns and that we could go on the BOB schedule, but that means that we'd have to be in her office every month. My husband tried to ask her a question about the BOB schedule and she immediately began talking over him & ignored the fact that he had even asked a question. Rude! After that I told her that due to my husband's job, we would be relocating back home to Las Vegas & I would like to know if she had any pediatricians that she would refer us to. The appointment went downhill in a hand basket immediately after! I began to ask a breastfeeding & supplementing question & she all of a sudden shut me down & made snarky remarks about me formula feeding my child & gave us 10 boxes of similac. Not even exaggerating. My husband had to make two trips to the car. I didn't ask for formula, but with as expensive as it is, dont mind if I do take the formula. And just like the hurricane that she was before, she left.... I said to my husband, "She didn't talk to us about P's growth or weight percentages. Should I ask the nurse when she comes in to give P her shots?" Pillai must have overheard me because she came back into the room and threw a paper between my husband and I that had her percentages. She then began what felt like a verbal attack with her tone wanting to know WHY I would even consider comparing my daughter to other babies. She kept asking WHY I was concerned, but kept talking over me when I'd try to answer. To say I felt attacked would be the understatement of the year. And by my daughter's pediatrician???? REALLY? Stay away.... Stay so so so far away read more

My children have been seeing Dr. Pillia for well over 4 years. She's been my pediatrician since birth for both my girls. Very knowledgable and understanding. Dr. Pillia listens to me and seems to get that as the mother of my children I know what's best for them. Staff at this location is friendly and considerate. Thank you Dr. Pillia! read more

Dr. Pillai is a most caring and all around great doctor. I have three children and she has always taken her time and listened to all of my concerns. We have been going to Dr. Pillai for well over sixteen years. I can't say enough good things about her and her staff. They are so knowledgeable and truly care. My youngest recently had pneumonia and she called the hospital before we arrived and explained everything to the doctor on duty to try and help us before we even arrived. I asked the ER doctor to call her, keep in mind it was very late and she spoke to him at great length. She then called me on my cell phone to let me know she was caught up on his condition. We love Dr. Pillai! Thank you for being such an amazing,caring and knowledgeable doctor! read more

I've been bringing my 4 children to Dr.Sindu Pillai since 2008, and my experiences have always been good! Dr. Pillai is always personable and answers any questions that I may have. The nursing staff is great, and my kids usually get Martha, and she's wonderful! There have been a few times in the past that I have had to call Dr.Pillai on her cell phone for a question, and she was always available. It's nice going to a Dr for so long now, and they get to know us parents, and our kids! Thank you, Dr. Pillai! read more

I primarily deal with Sindu, she is always late for EVERY appointment I've ever made with her. She hardly listens and rudely talks over people when explaining their symptoms. You cannot make an educated guess without listening to all of the facts. I mean, that's kind of how that works...obtain the information first. Her co-worker, Dr. Van has the worst bedside manner I've ever had the displeasure to deal with. I no longer make any appointments with her. The pair of them are a disappointment with regard to quality service. 2 years we have put up with this crap, on the hunt for another provider who actually is considerate of other people's time and when things go awry, simply communicate. Finally, the women at the desk are less than helpful. As I could not reasonably expect them to expedite anything, I do expect them to offer a suggestion/solution, as they are more versed in that offices particular business practices and future availabilities. Time is something you cannot get back, so I appreciate when it is not wasted or disrespected. read more

The last time I went in to visit Dr. Pillai, I specifically came in to ask her about possibly getting birth control because of my horrible period cramps that were causing me severe pain. I did not know a lot about the side effects, different types or much info about it, besides surface level knowledge and things I had read or heard. I told her that I wanted to see if she thought it was possibility for me, or if she thought it would be at all helpful to me based on my symptoms. Unfortunately, my mother was busy working that day, and I had my father come with me, but he was sitting in the waiting room, so it was just me and her. She spent a good 10 minutes pushing me to get shots, and even did a full physical, which is not what I came in for? She even went as far as to bring the consent form for the shots out to my father after I had specifically told her that I wasn't aware of any updates on shots and that I would prefer to wait until my mom was present. I then restated to her that I was interested in becoming for informed about birth control, not shots, and she basically yelled at me, telling me that, "I thought I was so cool and that I was just doing it because my friends had it". Which was not at all true, and far off from anything I had just told her. She then proceeded to list that birth control can cause "stroke, heart attacks, etc etc etc" and that it shouldn't be taken lightly, negating to tell me anything that might be a pro based on my situation. This interaction just really put me off, especially when she ended our consultation by writing me a prescription for birth control anyways?? Even though she had just spent the last 10 minutes ranting to me about the negative effects of it? In my opinion, a doctors office should always be a safe space, where one can ask questions and inquire about certain procedures, medicines, etc without feeling judged or ridiculed, not a place where anyone, let alone a CHILD feels pitted against and attacked. read more

We were referred to Dr Pillai by a friend. We have been taking my baby there for 2yrs now. Our family is very happy with her. She has always been helpful & caring to my family. Ive been able to call her directly in the middle of night & she has always answered my calls. I also love her staff. They are amazing & have always been very helpful & nice. The kids also love the nurses. On one occasion, I was referred to a specialist and had trouble getting an appointment & Dr Pillai's referral coordinator was able to get me an appt right away. We plan to be there for a long time. read more

We love Dr. Pillai! We have 3 kids and have been with her for over 5 years. I'm always impressed with how knowledgeable and attentive she is every time we are seen. Dr. Pillai is very dependable, after hours she is available by phone. I'm able to get my kids in for same day sick appointments majority of the time. Dr. Pillai holds a special place in my heart. She was able to get my very sick son in the same day when I called in with my concerns. She sent us to the ER to confirm our fears but because of her calmness, knowledge, and professionalism I knew everything would be okay. I'm forever grateful for her! Best pediatrician by far!! read more

Very friendly staff. Dr Sindu Pillai was very nice and answered questions i had i really felt comfortable and that she was considerate. I just recently switched pediatricians for my children. Glad i chose her office. read more

Doctor Pillai is wonderful, her entire team is caring and professional. She has taken care of my 2 year old since he was a newborn and will also take care of my soon to be born little girl. Dr. Pillai asked me to call her as soon as I gave birth so she could care for my baby and visit her in the hospital. It is very comforting to know that my baby will have a reliable doctor to care for her as soon as she is born. read more

We have been with Dr. Pillai for 10yrs now. Both of my kids love her and now my grand baby goes to her. Dr. Pillai is very thorough when it comes to her patients. She personally returns our calls...doesn't matter what day or time it is she calls back. She even provides her personal cell phone in case of any emergency. Now and days its hard to find a caring doctor that takes the time to help their patients....we are very happy with Dr. Pillai. As for her staff....they are very friendly and helpful. read more