Rick Roush Honda is great!!…read more I came here and spent pretty much all day here without once feeling pressured! Everyone was super nice to me and very accommodating! The store itself is big, clean, and beautiful. The showroom is filled with cars to admire. Then there's an amazing waiting area with a complimentary water, a complimentary coffee and hot chocolate machine, a vending machine for snacks, and even complimentary popcorn! The decor in the area is beautiful. You can relax on the comfy seats, or sit down at the stand and get some work done while waiting on your car. Overall, it's a great place to visit if you need work done on your car or if you're looking to buy a new car!

I am writing this review only to warn prospective buyers. They wanted to charge $999 for Cilajet…read moreceramic coating that they said was already sprayed on the vehicle I wanted to get and was done so on the morning of my visit. 1. According to what I was told, this dealership spray this coating on all their vehicles and both buyers and leasers have to pay this $999 fee which cannot be declined. Come to find out, other dealerships spray ceramic coating on their cars and do not charge anything for it and will charge the customers who want the warranty for it. What does not make sense is forcing customers to pay for something they did not choose to get or if you leased a car. 2. If you research Cilajet coating, you will see that this coating has to set (cure) for at least 48 hrs and preferably 2 weeks after the coating has been applied before being exposed to the elements and if according to the salesperson I dealth with, this coating was applied on the vehicle I wanted to get on the morning of the sale, so how did the coating have a chance to cure before I take it home and this winter it has been brutal! Also, according to my experience, if you lease a car here, they might round your first lease payment up to the amount you have agreed to pay monthly even if the amount of that first lease to be paid up front should have been less. Upon pointing it out to them, they said it is because of their computer system and that they are fully aware of this error. Despite knowing this error, they did not tell me of this overcharge until it was pointed out to them. I feel like you really need to know what you are doing before you lease/buy a vehicle from this dealership, well, I guess from any dealership, but, mostly this one, you need to really have your guard up, need to really scrutinise all the numbers and to do your research. I feel like the agent I had to deal with knew what to say to lull you into thinking that she was watching out for you, that she was working her hardest to make sure that she got you the best deal but at the end of the day I feel like she did the opposite. On a happy note, I did get the vehicle I wanted from another dealership 3 months later (after much self-educating myself on how not to get ripped off at a car dealership) and I got a MUCH BETTER deal with almost $6K rebates right off the MSRP of $54K before I even stepped into the building, no begging and no surprise charges. I told them exactly what I was willing to pay after having researched what a dealership is willing to work with on this vehicle I wanted and if they can't work with that then I will not enter the building. For this purchase, I even got the dealership to take $25 off the monthly payment after having decided on the final take home price. And I got the ceramic coating for free as I did not choose to get the warranty. And I got the powertrain warranty for the life of the vehicle free of charge. The salesman I dealt with was a very nice, practical guy who didn't push the sale, he told me everything I needed to know and if he did not have the answer for my questions, he found out the answer for me. The finance manager got me the deal I asked for ( the $25/month off after the final amount was bargained for) and I got $100 (in the form of discount on the total amount) for dinner because I had to wait so long to sign the contract due to them being so busy. Mostly though, I did not feel like I was forced into getting things I did not want and I did not feel like I was hoodwinked. Very happy with my purchase elsewhere.

Chrysler/Jeep service review…read more Got an oil change / inspection done today and wanted thanks to the service team and Chad for getting my car to me in a timely fashion and explaining all they did. Keep up the good work Anthony

I do not recommend taking your vehicle for service at Medina Auto Mall. I think it was the worst…read moreexperience I've ever had. It had taken 3 weeks to get my vehicle back for a two to three hour job. Very poor communication to the customers. Seems very disorganized and the service manager is not helpful obviously.

Great selection and easy to work with. Wish we had a dealer local like it. Consider for your next…read morecaddy.

Did not purchase my car there. I have had warranty work performed there. Very happy with all the…read morevisits. Answered all my questions knowledgeably and honestly. Very upfront, professional, and on time.

Rose Strelbicki recently assisted me with my purchase of a 2024 Nissan Kicks from Ken Ganley. She…read morewas amazing! She had extensive knowledge of each of the vehicles and all of their features that I test drove before deciding on the Kicks. Rose was helpful and answered all the questions that I had and just really made me feel at ease. She was quick with all the paperwork and anything that I asked for on her end. After visiting so many other dealerships, in my vehicle search, Rose was a breath of fresh air. I HATE shopping for a car but she made it actually enjoyable. She was funny and kind but most of all NOT pushy!! It was so nice! Rose was fantastic and I would recommend anyone who is looking to buy a vehicle go in and see her! You will not regret it!!

Honestly shocked at how in sync the service was with the commercials making fun of overpriced…read moreservice. Supposed to take my lease to dealership and this will be the last place I take it moving forward. Only needed an oil change and a tire rotation. Thank goodness they recommended the extra $400 worth of service they deemed necessary, or else my brand new car would have fallen apart! Didn't change the oil life sticker, lost a tire cap and one of the other tires continues to lose 10+ psi on the regular. I'll take the long trip to Big Nissan of North Olmsted moving forward, like I knew I should have.

I bought a Kia Carnival hybrid in December and had a great experience. Salesman were knowledgeable…read moreand made the process as easy as possible. I brought it back in for the first oil change recently and the service center was just a great! I called last minute for an oil change and they were able to fit me in while I waited. Kept me informed the whole time. Plus they have a great lobby waiting area with snacks, water and a coffee machine.

My experience with this dealership has been extremely disappointing and I feel obligated to warn…read moreothers! From the start, communication was terrible. They didn't return emails or phone calls, or follow up on any of the concerns I raised after the sale. Once they had my money, it felt like I was no longer a priority. The vehicle I purchased was NOT AS REPRESENTED. Important details were glossed over or completely omitted and when the issues surfaced the NEXT DAY the dealership refused to take accountability. What even more concerning is the overall business attitude. The way they handle customers feels careless and misleading. Based on my experience I DO NOT feel their practices are honest or customer focused. I highly recommend taking your business elsewhere. There are plenty of reputable dealerships that value transparency and customer service--THIS IS NOT ONE OF THEM!!

Bait and Switch. Checked on a vehicle's availability they had advertised. I was told that morning…read morethat the Buick was still available. Seeing as I would be driving over an hour to get there, I called again 2 hours before heading their way. Explained I was making a long trip, missing work and wanted to be absolutely certain the vehicle was available. Was put on hold quite awhile before being told "yep, it's here, I just laid eyes on it". Showed up 2 hours later and was told the car sold the Friday before. When I confronted them with what I had been told their story changed to "oh it is actually here but it's in the garage having minor work done. Do you want to see another one that similar?". It was similar but about $2500 more. Idiots lost my business. They are the guys who give car salesmen a bad name.

I drove to Medina for the old "bait & switch." I messaged them on Thursday afternoon to make sure…read morethey had the specific listing in stock. I was told it was available. Showed up at noon on Saturday, was greeted and given a seat to wait for a sales associate. I asked if I could go look at the vehicle while I was waiting. A sales associate lead me outside where I proceeded to walk through every inch of their lot only to NOT find it anywhere. After I completed my lap around the lot I was greeted by another sales associate who asked if I was looking for a certain listing and was then told it sold earlier in the week. I left immediately and will never do business here.

do not buy a car from here ----…read more 1. i got an oil change and the service dept forgot to put the oil cap back on. i went on a roadtrip after picking up my car and it started making weird noises. after arriving at my destination, i took it to another dealership and they told me the oil cap was missing. 2. today my sunroof blew out while driving home from south carolina -- an 8 hour drive in the rain. i called and the dealership gas lit me, saying they never heard of this. that's bs -- google it --- this is a known issue with kia's and ken ganley is doing nothing to help it's customers. don't waste your money -- go somewhere else. you'll regret buying a car from ken ganley.

Great experience!…read more From service to the sales area there is always someone willing to help. I recently decided to test drive a Kia Carnival hybrid. The team did a great job of answering any questions I had and making the process as easy as possible. After deciding on what trim level and a price. The team did a great job of getting the car ready and making the sales process run smoothly. Duane our salesmen did a great job of showing us all the features of the car from folding down the seats to helping us navigate every button on the dash. They have a great hospitality area too with snacks and awesome coffee/hot chocolate machine. Can't wait to come back for a visit!