The price is the price. We shopped around and were happy with our deal. I like no back and…read moreforth. First hello, test drive, financing and driving the new car off the parking lot was 1 hr total and did it on my lunch hour! Always seem to have great condition new cars available First time experience here and we will be back!

We have purchased our last three vehicles from Don Sitts Auto Group. Our most recent purchase was…read moreto replace our totaled Audi Cabriolet. We wanted the same style vehicle but newer. Todd and Rob worked some magic and found one out of state. We LOVE our car. Great job guys on finding us this vehicle !!!

My husband and I recently purchased an RDX from Park Acura. The customer service was great!…read more We worked with Sherman for our purchase. He helped us to find the features we were looking for and also helped to explain how all the features worked. Sherman helped to pair my phone with the bluetooth and set up many of the other functions. I would recommend purchasing from this dealership.

The people at SERRA are not to be trusted. I was given terms to an agreement on Saturday, but when…read moreI showed up on Monday, the terms had changed. Just like in the case of the other review by "Eddie K.", they told one thing, and then the other. First, I couldn't finance the remaining balance of the purchase (about $2,700), then they told me I had to finance at least $5,000 - i said "ok". Then they changed their mind again and said I couldn't finance anything towards the nearly $10,000 purchase - cash only! And once you drive one of their cars off the lot - it's yours! The transmission could fall out in front of their dealership (after just handing them $10k cash) and they wouldn't give a damn! And yes, a car should have NEW TIRES. Serra sales cars with tires that are below the safety limit. The manager's name involved was Andy, and the salesman's name was George. AVOID THIS SHADY DEALERSHIP. The corruption that was "Doug Chevrolet" remains there to this day.

Haley is absolutely amazing! This is our fourth vehicle purchased through her, and she continues to…read moremake the impossible feel possible. She took a very difficult situation and turned it into an incredible outcome for our family. Haley is patient, understanding, and truly knows our family's needs. Her honesty, dedication, and genuine care are exactly why we keep coming back. We wouldn't trust anyone else! Thank you, Haley, for always making it happen!

Great selection and easy to work with. Wish we had a dealer local like it. Consider for your next…read morecaddy.

Just purchased a 2014 Chrysler Town & Country Touring-L from them yesterday…read more Brian was awesome to work with. No pressure. Very good experience. Awesome vehicle. Don't know who does their detail work, but they are incredible. It was so clean it was like coming off the showroom floor inside. Will definitely be keeping an eye on them for future cars!

My recent experience with Das Auto Carlot, particularly with the owner Mike, was extremely…read moredisappointing and stressful. I purchased a 2018 Nissan Pathfinder from the lot, and almost immediately after driving off, the check engine light came on. Mike directed me to two separate shops to have the issue fixed, but neither shop was able to resolve the problem. During this time, I made it clear to Mike that I am pregnant, with children already depending on me, and I urgently needed a reliable vehicle or at least a loaner while I waited. His solution was to offer to "go half" on a rental, but even then, he cheated me out of his portion of the payment. When I realized the Nissan could not be repaired in a reasonable time, I asked for my money back. Instead of being straightforward, Mike attempted to return less than half of the $3,000 I had paid. He then tried to pressure me into taking an old Buick as a downgrade, which did not have the seating space I required for car seats. He promised that it would only be temporary until a Honda part came in, but when the part arrived, he refused to switch me into the vehicle as agreed. Mike also made unethical demands, telling me that if I wrote him two positive online reviews, he would "work something out." I refused to be manipulated into writing fake reviews in exchange for service I was already owed. I kept thorough records of our interactions--text messages and recorded phone calls--so that I would have proof of how the situation was handled. If anyone doubts this, I am willing to provide evidence directly. To make matters worse, I discovered that Das Auto was attempting to resell the Nissan Pathfinder after claiming it had been sent to auction. When I brought this up, I was immediately blocked. Shannon, another employee, was rude and unprofessional throughout the process, while Chad and Mike's brother were the only ones who attempted to handle things respectfully and fairly. Chad in particular tried to ensure I got my refund, but it was clear Mike was the one holding everything up. Mike even went as far as to hold onto a check from Credit Acceptance that was in my name, and I later learned he had opened my mail without my permission, which is illegal. Only after my lawyer contacted the bank did Mike suddenly call me and claim my check was ready. This entire ordeal was stressful, manipulative, and dishonest. If you are considering purchasing a car from Das Auto Carlot, I strongly urge you to reconsider. My experience showed a pattern of dishonesty, lack of accountability, and disrespect for customers' rights and needs. The only positive part of my interaction was with Chad and Mike's brother, who at least tried to do right by me. Unfortunately, the owner himself proved untrustworthy, and I would not recommend doing business with him

Carena Motors sold me a structurally unsafe vehicle with failing brakes!…read more We purchased a used Toyota 4Runner from Carena Motors through Cars.com and had it shipped to our home in Tennessee. It was supposed to be a safe first car for our teen. When it arrived, we noticed damage to the hood and clear signs of corrosion that had been patched over on the lower panels. In the online photos, this looked like showroom reflections. We assumed we had missed it and didn't pursue it further. Sadder but wiser. At least it was safe, right? A few months later, the brakes failed without warning! We had to use the emergency brake to stop the vehicle. Thankfully, this happened in a quiet neighborhood and not on the highway or in the mountains, where we had been just days before. We had the car towed to a trusted repair shop. The mechanic explained that the left rear brake failed due to rust corrosion and the right side was about to do the same. While the car was on the lift, the mechanic also found something worse... A structural support beam on the passenger side had been recently welded over! This was not a repair that restored safety. It was a weld that fully covered the original metal underneath and prevented anyone from seeing the frame's true condition. It was so bad the mechanic asked if the vehicle had a salvage title. He said plainly that the vehicle was not safe and explained that the beam could "accordion" in a crash because of the concealed damage. We contacted Tony Carena directly. We sent photos, video, and documentation from the repair shop. After some back and forth, the only suggestion we were given was to sell the car to someone else. After that, all communication stopped. We now own a car we cannot safely drive and cannot ethically sell. The dealership has refused to take responsibility. If you are not a mechanic or are buying from out of state, I strongly recommend looking elsewhere. We trusted Carena Motors and ended up with a dangerous vehicle that never should have been sold in this condition.

After dealing with this dealership over a 2 month period to get the info that I was promised…read moreseveral times. They finally got me the info videos of the underside of the car which I feel for the vintage of the car (a 2006 Honda odyssey ex) was warranted before traveling 5 hours to see it in person. after it had been listed for 2 months with no pics and or price I got the videos and price so decided to see it in person. I did also ask multiple questions about condition I asked about oil leaks ,air conditioner , many points of the car that where in my mind skimmed over that should have been disclosed in the manner of courtesy to me with them knowing I was traveling 5 hours to see the Van. One very obvious thing was the fact that the windshield was damaged and the damage was in the line of vision which made it a necessity to replace it to pass inspection. When I took the vehicle for a pre purchase inspection the mechanic found a large oil leak in the engine the 2 front struts where leaking as well as one rear shock. the bottom bracket on one of the struts was bent from bottoming out and would need to be replaced there was evidence of the mud skirts in the front having scraped so I specifically asked to have the dealership look for any metal damage under the skirt before coming to see it and they saw none , rear tail light was damaged an would not pass inspection, no mention of this to me . The air conditioner compressor was leaking and would need replacing. I was also promised that I would get in writing a guarantee that the timing belt water pump and tensioner which they said they replaced would get me to my mechanic back home 5hours away to verify the job.when I asked about this before I test drove it . the person that I was given the guarantee by gave me an attitude such that I was being ridiculous about it .Lots of other issues with this dealer ship.! I passed on the vehicle .I would avoid them and look elsewhere. I know they will come back on this review with some smart excuses and blame me . But do you trust a dealership that would send you out on a test ride for a pre purchase and they did not know if the spare tire was good on the car. Until I asked !!!

I bought my car used picked it up two days later the right front spring broke I called and talked…read moreto Rob in service they looked it over and replaced both front springs and shock towers for no charge. That's awesome customer service in my book also my salesman Mark was very helpful as well I highly recommend this business if your in need of a car or service

This family-owned business makes you feel like you and your vehicle are in trusted hands. From the…read moreminute I arrived, it felt like white-gloved service!!! I was greeted by name, and they knew my car (year and model). We reviewed what was being done, and I was offered a beverage. Every person on staff made eye contact and spoke or waved. When work commenced, I received a text, and when they were wrapping up, I was provided with an update and recommendations. Oil change, rotated tires, all resets completed, and follow-ups on things I inquired about in 90 minutes. If you're looking for either a mechanic or in the market for a car (because they also restore and sell excellent vehicles), this is the place for you!!! Let them know I sent you!

My experience at VanDevere Kia was excellent from start to finish. Everyone was courteous,…read morewelcoming, and attentive to my needs. The team made the process smooth and stress-free, and I truly appreciate their patience and professionalism. Thank you for providing such outstanding service! A huge thanks to Michael Robinson he has been excellent and very helpful these past few years.

Horrible service department, and it starts with the management. Well, it really starts with subpar…read morematerials. Between receiving horrible treatment and service for a damaged air conditioning condenser to their mechanic not tightening the cap to my coolant during and oil change and causing my engine to overheat....and still waiting on confirmation I will be reimbursed for the tow (I rejected the offer for free oil changes to make up the tow expense ) I cannot wait to be done with VanDevere and Kia. Biting the bullet, eating the negative equity, and buying a Honda. After several weeks, still waiting to hear on the refund for my tow. I've reached out a few times with no reply.