I do not recommend taking your vehicle for service at Medina Auto Mall. I think it was the worst experience I've ever had. It had taken 3 weeks to get my vehicle back for a two to three hour job. Very poor communication to the customers. Seems very disorganized and the service manager is not helpful obviously. read more

Customer Service just terrible First experience (and last): had appointment for my vehicle. Didn't even get an estimate after 20 days. Told, "we don't have enough techs"...."we've been very busy"....blah blah They should NOT have allowed me to schedule appt if they knew they couldn't look at vehicle. When I came to get keys, it took them 35 minutes to track them down Took my vehicle to Busy Bee (5*)....no issues How is this place operating still? Same low reviews as Brunswick location. Management better figure something out. This type of business is not sustainable read more

Absolutely terrible dealership. Do yourself a favor and stay far away unless you want to end up in the same situation I did. I was sold a complete lemon. I purchased a Cadillac from them, and the transmission failed just 5,000 miles into ownership. When I reached out for help, I was met with nothing but excuses, endless phone tag, and voicemail after voicemail with no return calls. Once they have your money, you are completely on your own. Customer service disappears the moment you drive off the lot. To make matters worse, I still owe money on this car and have already lost thousands of dollars--and now I don't even have a working vehicle. I'm stuck making payments on a car that can't be driven because of their negligence. After months of emails, texts, and repeated calls, I finally got someone on the phone--only to be told there was "nothing they could do." No accountability. No assistance. No integrity. Save yourself the headache, the money, and the frustration. Buy from literally anywhere else read more

We bought a used Acaidia a few months ago. Brett was our salesman and he was wonderful to work with. The pick up process was not perfect, but Brett was off and everyone was trying their best. It's a busy place and the people were great. I will be going back to Brett soon to buy a car for my daughter. read more

AWFUL! Do not go to Medina AutoMall. I would give this a 0 star if I could. I had an absolutely terrible experience leasing my first car from Medina AutoMall. The car I received was filthy, smelling of cigarette smoke, and had stains all over the back seat, cupholders, and side panel. Despite promises from my salesman, Scott, to clean the car, change the oil, and address the smell, the issues were not resolved. When I returned the car for these services, nothing was done -- the oil wasn't changed, the stains and smell remained, and the gas wasn't filled. The check engine light also came on. After numerous ignored calls and a condescending response from Scott, my car was sent off for repairs. I was given a loaner vehicle for over a week with no updates. When I finally picked up my car, the smell was slightly better, the oil had been changed, but the stains were still there, and the gas wasn't filled. To top it off, I noticed scratches on the car that weren't there before. This whole experience has been incredibly frustrating. I would never recommend Medina AutoMall to anyone due to their complete lack of professionalism, poor customer service, and failure to deliver on their promises. read more

I bought my 2023 GMC Terrain brand new form here about 2-1/2 years ago. Now my antenna cover popped off and they say it is not covered on the bumper to bumper warranty and it will be about 1,000.00 to get it replaced and painted. So the term bumper to bumper must not mean what it use to. I am very disappointed. I have less than 8,000 miles on the vehicle and They already want me to start putting money in to it. Be very careful with what ever warranty to get there. I will never buy from them again just because of their service department. read more

Eddie Q is awesome. He made the car buying process easy and painless. There were several Buick dealers closer to me, but I was happy to drive the 45min to Medina because of the kind, courteous service received there. read more

Buyer BEWARE! Customer service after purchase is non-existent. Purchased a 2025 GMC Sierra. Had several issues after receiving truck. Stopped in to service and they took pictures and told me they would be in touch. Got no respone. Spoke with Sales manager provided pictures and a month later still no response. Will never buy another car from this dealership read more

Deceptive dealer Negotiated in good faith for a certified 3 year old Cadillac SUV. We did our research and knew the price was about 7,000 dollars too high. Made a cash offer and it was rejected twice. The next day I looked and found they reduced the price of the SUV to my offer! We did place an offer on another vehicle from another dealer since then. read more

Our 2019 Edge didn't get e-checked in years. Gave it to use with no gas. I mean I know we bought used but jesus. At least fill up the tank and take it to echeck. read more

What an utter clown show. My wife and I were helping our adult son look at some vehicles, and we hit 7 GMC dealers over a couple of days. This one was by far the worst. We show up on a Saturday afternoon in search of a specific vehicle that they had listed online, and the lot itself was confusing as hell. Vehicles were not separated by make/model, just a mishmash of different vehicles randomly parked. We waited, but nobody came out to ask if we needed help. Finally, I went inside and asked one of the multiple people sitting around if someone could help me. The salesperson couldn't have been less interested in helping. Despite having the listing that I printed out which included the VIN and Stock #, she couldn't tell me if they actually had the vehicle we came to look at in stock. Apparently, they keep their trucks at some sort of offsite location. She just shrugged her shoulders, never offered to check, call us back, nothing. Just for kicks, I looked the truck up online when I got home and they still showed it as part of their inventory. I inquired online and asked whether they still had it. The result is that I've received a bunch of AI-generated emails from these idiots, each of which I've replied to asking whether they actually have the truck I inquired about. No response, other than more auto-generated emails. They still show the truck in stock. My son just picked up his new truck from Abraham in Elyria. I'd recommend anyone reading this review take their business there. read more

This dealer is a joke. Spam you with a bunch of BS emails calls and texts. I have been trying to verify if a vehicle is part of an ADVERTISED promo, or a list of stock numbers that are, and have been through 3 different reps. Not 1 out of 3 knows , cares or can produce a professional reply. Im a legit buyer running out of time on my current lease, and straight told 3 people("sales men"), if you want to call them that, that I want to re-lease. I still have no idea which vehicles are included the promo, not do I have any type of ballpark pricing. All they have to do is tell me costs of the vehicle and produce stock numbers , so I can actually SHOP for a new vehicle. Amazing how that works , huh! They are the worst dealer I have ever encountered and Im 50 yrs old. Saying something. Ive seen a lot of inept scumbags in my days. They are putting out false advertising, and are quite aware of it. They only thing they want to do is schedule an appt to talk new cars...THATS IT! It must be the primary goal, but its not the smartest, or effective. They are chasing away 50% of their business by not listening to potential clients. HEY, sales mgr(Chuck Steward), that is sales 101. Do YOUR job and educate your people. Just FYI, if you dont tell buyers what a vehicle costs, ACCURATELY, theyre not going to buy. Make sense??? You want to make an appt with a mortgage company even though you dont have a house picked out yet? Right, idiotic, isnt it? Thats what youre doing basically. Cant fix stupid. If I was the owner of this dump, Id clean house, from the sales mgr to all the incompetent, lying sales team. Pathetic. You give professional dealers a bad name. read more

Sooo... I bought a new Terrain Denali 2 months ago and had nothing but issues with it. They would fix it and give me loaners. I was worried about the car bc I was thinking it was a lemon. Had the car in repair more than I had it. Well, I called the manager and told them my concerns and was about to pull out the Lemon Law. He got me in the same EXACT CAR BRAND NEW!!! Bought my car back and I got another new one for about the same price!!! They went above and beyond in my book!!! I'm super happy now and they have a customer for life! Their customer service is great! The service shop in amazing! I'm very happy now! Thank you Medina Auto Mall! And Steve for taking care of my issues and making sure I have a good car w/o any issues! Everyone there is soo nice and accommodating for the most part! Highly recommend!!!! read more

Amazing! The owners, Sales, and maintenance go above and beyond to make sure that your experience is incredible.

Chrysler/Jeep service review. Got an oil change / inspection done today and wanted thanks to the service team and Chad for getting my car to me in a timely fashion and explaining all they did. Keep up the good work Anthony read more

took my car in to get serviced on August 26th. I was told it would take one week. It's now almost a month later, they still have my car and with zero update or estimate when it will be complete . I will never use Medina auto mall again! read more

I recently made an appointment to take a look at and test drive a used Corvette at Medina Auto Mall. Soon after setting it all up I got a text back saying "the corvette cannot be test driven but we can start it up and everything else". Why can't I test drive a used vehicle that you are asking $65K for? I'll show you my bank account if you want me to prove I could afford it. New trucks and suv's cost way more and anyone can drive those. If it was a new Corvette I could understand not wanting people to joyride them but I'm not buying a vehicle I can't test drive. You've lost a customer for life. read more

I had a terrific experience here. Eric C & Pat H were both great and very helpful. I absolutely love my new Buick. We will be back. Thank you both. read more

I think that in total this is the worst car dealership I have ever dealt with. I went there on a weekday late morning and briefly talked to one of the guys at a desk near the front entrance. I wanted to look at a Lyriq and he said that they had some. I reasonably expected that his next comment would be, "let me show you some" but he just walked away?? I went out and looked around but couldn't find any so I just left. I did find a gently used Lyriq in Ritman but before I could take delivery an issue was discovered so the dealer took it to Medina for warranty service. Two weeks later the salesman picked up the vehicle and took it to Akron since this dealer's service department hadn't even looked at it. Wow!!! Bad sales and even worse service. How do they stay in business?? read more

I had warranty paint work done and I now wish I had gone somewhere else. They had painted my hood and two side doors. There a dull spot and scratches under the paint and over spray on adjacent panel. As a retired claims adjuster I handled auto damage claims, I also was body shop manager prior to adjusting. There are also areas where the paint needs to be color sanded and buffed out, in short I will never take my car back to Medina Auto Mall. Even though this was warranty work there is no reason to do sloppy work go somewhere else even is you have to pay for it because in the long run you going to end up paying to have it straightened out. read more

A terrible experience at the dealership. We were already approved for everything before we got there. We drove an hour to get there and had to wait there for six hours because they went back on their word several times telling us that the vehicle wasn't there and that they couldn't find it and it also was at the shop. would not recommend anyone going here. read more

Great salesman eathan Vozar, good company to work with plus finance department, bought a used Acura RDX and said they would fix the issues I saw when test driven and was true to there word, I highly recommend them. read more

They are quick to get you into one of there vehicles but very slow to give you want you're promised. They have owed me money for 5 weeks now and when I call I seem to get the same answer "Just give it time". I've called other times and they don't seem to have things straight there, they told me they were waiting for a title for the car I traded in when I handed it to them in person. Greedy salesman who claim they care but they don't. Bad experience. Can't wait to turn my vehicle in and not have to deal with this dealer anymore read more

My experience was pathetic. I was enquiring about 2021 Jeep Cherokee Limited. Their advertisement shows it was driven 3097 miles but when I visited it is more than 5000 miles drove. Still I was interested hence started negotiating. They were paying my trade in value was too too less which was more lower than the other offer and also lower than some online car buy sites. Still I was requesting to decrease the value on MSRP which they didn't rather than they started playing with term of loan duration and interest rate. I observe rudeness in the behavior of the staffs with whom I was dealing with. Don't willing to put their names here. I don't mind for not able to buy this vehicle but the behavior hurts a lot. My recommendation is a big NO to this. Thanks read more

Medina Auto Mall - Advertisement which shows the Miles Drove.. - Auto Repair Near Me - Medina, Ohio

I am changing my review. I bought my car for 12k. They told me when they found the other key, they'd mail it to me. I've been contacting them the last two weeks and I'm told I'd get a call back. Never did. I left a voicemail for the guy who sold me the car. No call back. I work full time and I have a toddler. I've called at my convenience and they never answer and if they do they send me to the guy who sold me the car and I never got a returned call. I shouldn't have to talk to 300 people to get one key. I was told they'd mail it when they found it and I don't have it. I don't want a dealership to have MY cars key. I am getting angry and I'm going to go to the courts if they don't give me the key. I'm tired of playing phone tag and getting ignored. Make sure you get your car keys when you buy a car, it's been about a month or so and they still have MY key. read more

we went to purchase a ford f150, we made an appointment with Brett Anderson and we finalized a price of $24,000 on the phone and through text. we verbally confirmed and confirmed via text MULTIPLE times. We drove from New York to Ohio for this vehicle and even made a $500 deposit, and upon arriving and talking to Brett Anderson he claims to have "made a mistake" with the pricing and told us that we would pay $28,000 out the door. I don't think its A mistake if you confirmed the price verbally and through text VARIOUS times and even took a deposit knowing we're driving 8 hours from New York just to change your words last second, with no shame infront of our faces. Do yourself a favor and don't give these scam artists such as Brett Anderson any business or attention. They don't honor their words and lie straight to your face. read more

I just purchased my second RAM 1500 from the auto mall. I shopped 3 other dealers and I got my best price here. I am very critical of my experience as it involves a lot of money. I sat down with Alex Kash and worked out the deal in 15 minutes. I was driving home in my new truck in 1 hour. It just doesn't get any better.. read more

Medina Auto Mall - Auto Repair Near Me - Medina, Ohio

This place is deplorable, find a vehicle else ware. They are scam artists and deceptive in sales and advertising. Get it in writing before you stop in this dealership. read more

Went and financed a car with them, they only care about making a sale. The dude sold me a car with negative equity telling me it's a great car I pulled out the lot and had to take the car back twice the first time the car was making a noise the second time they didn't tighten my lug nuts. Now I'm stuck with this car in negative equity and the car be malfunctioning. I tried contacting the sales rep I got the car from he don't be answering but when he was selling me the car he answered all my calls smh I would never recommend them if i could rate them zero I would read more

I bought a used car from this place. The salesman told me it would be " Serviced". I asked if they would clean it - in/ out, do an oil and filter change, take care of the Air bag Light, the oil& filter lights flashing, and the screw l saw In the rear tire. Response from my salesman AFTER confirming with Sales manager" yes, all will be taken care of!" Then they make me wait for 5 days because they " sent it out to Firestone" to be "Serviced" and they had to order a part for the air bag. Well, l got the call the car was ready. When l went into the office, l asked for the work order from Firestone to see what they did. It does not say oil & filter change. I was told that was a standard and they do not note that on paperwork. (LIE) I went out to see the car... it was filthy in/ out with crap in all storage boxes and under the seat (LIE) . Then l noticed there were about 5 scratch marks on the hatch, which WERE NOT THERE BEFORE! Then l noted the oil light flash. I made the salesman go to the service center shop to show me how much oil was in there! He pressed a knob on the dash it said 70%. (LIE) That made me sure they did not do what they promised. So l got home that night and called Firestone spoke to the Mgr. l said did you repair the Air Bag? He said "No, it wasn't a part, we told the dealer it was a wiring problem & they had to see Mfgr".(LIE) l asked, "but did you change the oil & filter? "He said " yeah sure." (LIE) I responded " Good when l take this car tomorrow to MY mechanic they will see that right?" Then he stammered and said " Oh no, we didn't do that - usually Medina Auto asks for that & they didn't this time!" (LIE) I AM AFRAID THEY JUST CUT THE AIR BAG WIRE! This place will sell their Mothers and Children for a car sale - MASSIVE LIES TO YOIR FACE! If you HAVE to deal with Medina Auto Mall QUESTION ANY AND EVERYTHING THEY TELL YOU! read more

(Written by my husband) Went to the Medina auto mall today 10/12/20. I had been talking to Charlie(the salesman) about a truck and told him Saturday that I'd be in Monday since they were closed Saturday. But let me back track a little. I was in to see this exact same truck two weeks earlier and they said they had sold it when they never did. Back to today. I get a text from Charlie asking if I'd be in today, I said yes. told him probably around 5:30. I update him in the afternoon that I will be there in 40 minutes(5:30) and I got there in 31 minutes. Charlie is no where to be found. The front desk calls his phone.. no answer. So I go to sit in the waiting room, the couple behind me happens to be there to test drive the same truck and gets right in and sees their salesman and get to test drive the truck before me. By the time Charlie shows up, the couple is walking out to test drive the truck. I wait another half hour before I can even see the truck. Finally I get to test drive the truck. I like it, I want it. I come back from the test drive and ask the front desk for Charlie... guess what, no where to be found . They call his phone again.. no answer. So we go Back to the waiting room. we sit there for probably another 15-20 minutes before Charlie even comes back. Meanwhile the couple that came in behind me is working on the financing portion and getting approved for a loan. We Finally go back to Charlie's desk. he says do you have a trade in, i said I do. he takes my truck to get valued. He's Gone again with no communication what so ever. Probably another 15 minutes goes by. By this time we've been there for 2 hours.. Charlie comes back and says, well I was waiting to see if the other couple got approved and they did so the truck is no longer available. I said I was here first why do I not get first shot and he said this is why I asked if you wanted to put money down... WHATTT?!? Never one time did he ask us if we wanted to put money down..ever. not once! he said yes I did. me and my wife both baffled at this point and said no you never asked us that ever and he said I did , I asked if you thought you wanted to move forward. Before even seeing the truck at all. And I said thats not asking me if I want to put money down. Charlie I hope you are reading this you are a terrible salesman, the worst salesman I've ever dealt with and I will never ever EVER!!! Be back to the Medina auto mall. I will always tell anyone who's thinking to go there not to go there. they have terrible service. this was literally the worst sales experience I've ever had. I wouldn't recommend my worst enemy to go to the Medina auto mall and I will never go back even if they have the lowest price on a vehicle I can find. Do yourself a favor and steer clear of Medina auto mall read more

Second time here. Just waiting on an oil change and some warranty work. Scott has been great each time I have stopped by. I can count on him to get me into one of those plush waiting room chairs without any fuss or muss. So that's good. On the first trip in he let me loose in a loner. Ok great, let's ride! Straight into the slow lane home and back again when the rig was ready. Once again... no shenanigans just a few signatures. Results of maintenance... everything worked as it should. So not much to say there. I may go and kick the can down the road with the sales staff in a bit. It seems slow at the moment. But I'm a little concerned I may be ridding home in a new rig. It wouldn't be the first time. So five stars because I can't come up with any reason for less. read more

8/25/18 Below is my first review. I still have not heard back from their staff in regards to my brake and stabilizers links repair after getting my truck.... 8/10/18Pretty disappointed. I had a solid sales experience with the staff. The major negative is I asked them about them inspecting their vehicles prior to them being sold. I just purchased a used GMC truck. I took the truck to my long term mechanic shop where I take my other car. They showed me the both front stabilizer links were not even attached to the frame of the truck....plus the front and bac brakes needed to be replaced. All of it needed to be fixed. ($1,200) Very frustrating and would not recommend this locations. read more

So... this has been a Journey. I went from disappointment to mad to disappointment to worry to Happy. My wife and I went to Medina Auto Mall do to the fact that others didn't seem to want to work with us(I.e Marhoffer in Cuyahoga Falls.) We were looking at SUVs with Iffy credit. We dealt with Brad (not Brad White) I actually do not know his last name. He was great, although the poor man seemed to be over ran with people. He was dealing with us while 3 others so bravo to him. Obviously that is a tell tale sign of his experience and expertise. Well we got a deal done after MANY turned us away. It was on a 2018, 35,000 mile Escape. Here's where the crazy part comes (I'll keep this short) After inspecting and looking I thought we were good. When the deal was closed and we were getting ready to drive away...I noticed an area at the front that had been repaired and not well...... I was upset. Because here we are on a tight budget... 2018 14,600$$$ i kind of expect it to be near new condition...... I honestly felt a little scammed. LONG story short after a few phone calls... I was finally called by the GM CHUCK STEWARD. Who was more then willing to not just help but also listen.... He met my concerns on this issue and was willing to help us out financially to repair the vehicles body. We will go from here and hope to provide a 5 Star update read more

I bought a car about 4 months ago and had a lane assist option added. They didn't have it in stock. They now have it but are ignoring my requests to get it installed. Do t leave there with a "we owe you" agreement because they won't honor it. read more

Horrible, unprofessional, low, and down right terrible customer service!!!! They sale used pieces of junk attempt to fix then it breaks down again!!! Broke down 4 times in a week!! Cover up issues claiming pictures were pre services. Will not tell you price, interest, and details till all papers are printed. Down right crappy experience. read more

Good luck getting repair work done there correctly. If it's for a warranty you will need to bring it in multiple times and it still won't all be repaired. Buying their extended warranty is a joke and waste of money. Save yourself the headache and buy your vehicle and get it repaired somewhere else. Service department manager Ron Rubino is extremely rude. Update: I know the warranty is with the manufacturer. You do service for the manufacturer. My problem isn't with the warranty it is your service department and the service department manager. He must have family that works there to be able to treat customers that way and stay employed. read more

The service center is useless. Made an oil change appointment with 2 weeks notice on my brand new Truck that I bought from them. Dropped off at 830 to pick up at noon. Go to pick up and they haven't even started it. The manager blamed it on the scheduling! A simple oil change??? I just spent $80k and you have no priority on my truck? Awful customer service read more

We drove down to Medina Auto Mall last weekend. We were referred there and were interested in a Envision. The salesperson was understandably busy. Had us test drive with someone else but gave us his card and said to email or text what we decided to do. I emailed 2 days later, stating we wanted the car and asking what we do next. No answer. Waited a day and then texted him. Nothing. In the meantime got a text from a different sales person asking if we wanted to come text drive an Envision. I texted back saying that I thought we were working with another salesman and I asked if our salesman was there. He said yes and asked me what would be a good time for the original salesperson to call me. I told him anytime after 3:30. No call. Obviously Medina Auto Mall wasn't interested in selling us a car. We bought one yesterday from Joyce Buick. That was a wonderful experience! Go to Joyce!!! Medina Auto Mall needs to learn about customer service. Or at least how to answer a email or text. read more

Emailed about new 2019 GMC 3500 Chasis only yesterday. Ask for a price out the door. They called me to visit. First person could not find the truck. Then he did. Ask me when I could come in and look at the truck. Hello that's not what I ask for. I am from out of town. Paying cash! Then they give me to sales person. He could not find the truck. The first guy did not give him any of the info on the truck. The truck is online for $43,557.00 and had the stock number. Well then he also could not find the truck at first. But now the truck has a box on it. So the truck is around $55,000.00. What a waste of my time and joke of miss leading a person. Watch out buyers. read more