Responded promptly Transparent in diagnostics…read moreVery knowledgeable Pleasant interaction w tech

Who cancels 30 minutes before your appointment?…read more Tim does! Requested service at my cottage for a few smaller things. An hour into my drive he calls to cancel stating a couple of emergencies. Very disappointed with service and lack of character.

We had Gavin and Nick come out and troubleshoot our water heater. They got here quickly and gave an…read morehonest report. It required a new water heater. Gavin got us fixed up quickly. They are not going to be the cheapest, but they are a good, family owned business that stand by their work.

I can't believe you are so expensive. Changed out a fill value in a toilet. Nothing more than a…read moreteck could do. We're not all from Chicago.

Had a very small leak, just an occasional drip, from the top of a copper tee in my utility room…read moreafter moving into our home. Previous owner recommended this outfit so scheduled appointment to fix. Guy showed up and I showed him the leak. He quoted me over $650 for this minor repair. WOW! I was shocked and told him, "you can leave". Had a different plumber out the next day who charged me $140 and had the issue fixed in about 15-20 minutes. Called the company and canceled my upcoming appointment to inspect my HVAC system. Explained my dissatisfaction with the crazy quote for a simple plumbing repair as reason. Nearly 2 months later received a $99 invoice for task of "Diagnostic". On invoice it states "Refused to sign and refused to pay diagnostic" I did not refuse to pay or sign as I was never asked. My advice, run from this company.

Five different numbers on Google and their website, none of them get through to anyone. 24/7…read moreservice? Is that a joke? Waste of time and money.

Do not use this company. They are totally arrogant and dismissive. When contacted re the bill where…read moreI was charged a service fee and additional hours with no corrective action they told me what do you expect. They suggested closing a damper though they did not even do that, apparently another service call would be necessary to do that miniscule task.

I paid roughly $1,700 for a new hot water heater. It was replacing a 15-year old unit that started…read moreleaking. Within 4 months of the install date, I started noticing water around the base of the new hot water heater. I called H&G assuming they would send someone out to address the situation, but I was told it would be $140/hr to have someone come to my house. The warranty on the water heater only covers parts. I then asked if they find something that was wrong with the installation when they show up that's causing the leak, would they simply repair that at no charge? Nope, 30-day warranty on the workmanship involved with the installation. I made this phone call as I was standing in my basement with about 6 contractors who were doing a remodel for me. All of them were shocked at this level of customer service. Make sure you read the fine print when you're hiring H&G to do anything. The couldn't have cared less when I called them. I'll never use them again. I guess I should have looked at these reviews online before I hired them.

We have been customers of Dye for many years. They are top…read morenotch! Their servicemen are competent, conscientious, and courteous.

Saw Dye in the hood after they did work on a neighbors home…read more Dye replaced our kitchen faucet and did maintenance work on a few other items. Drew worked efficiently and completed the tasks in a timely fashion. Happy with work at this point. Will have them back when/ if necessary...

Repair of a leaky chrome P-trap under the sink with corrosion at the fittings, did a great job and…read morewas quickly replaced and we're back up and running within an hour

Handy, convenient, polite Not cheap but apparently going…read morerates for minor plumbing are outrageous all around. They made time for me the next day and handled it well.

Had a mainline issue. Very quick response and quicker arrival. Outstanding service. Way less…read moreexpensive than I expected, thankfully. Will call again for any plumbing issues that arise.

The best. Thank you Mike. A pleasure doing business with you. You can not go wrong having Mike…read moretake care of sewer issues.