Rehabilitation staff are excellent and extremely supportive, knowledgeable and caring to your pet…read moreand pet parents

Very rude and unprofessional. I would never take any animals there. Their focus is on money, not…read moreyour pet. They are disrespectful and uncaring, save time and skip over the frustration of dealing with them.

TL;DR: Do not pay your bill until you review the line items. They've overbilled us on both of our…read morepast 2 visits. If you find out after you've paid, they won't credit the mistake back to your card; they'll apply a "credit" to your account forcing you to come back to use it. It pains me to write this review because the folks at West End Veterinary Clinic have always been nice. But they have a real problem. I don't think the folks who work there are intentionally overcharging -- I think it may be their point-of-sale system. We have 3 reasons why we have to find a new vet despite this convenient location and the nice folks who work there. 1) They told me to hold off getting my puppy spayed, well after she was able to get pregnant -- despite knowing she would be at risk. By the time our puppy came in for the operation, they discovered she was pregnant, which caused an extra $600 worth of problems and heartache for our family. 2) They double-billed us for a cone while our puppy was recovering. I spotted the mistake, called, and they wouldn't refund the money. They offered a credit instead -- forcing me to return to them if I ever want to see that money again. 3) On the second visit (vaccines), they billed me $67.76 for a heartworm test I declined and which was never performed. Has any business ever made a billing mistake in YOUR favor? Me neither. Once could be an honest mistake. Twice in 2 visits -- well -- you decide.

The only negative review I saw was about price and I had to laugh. If you want a quality, clean,…read moreexperienced, and well-stocked vet, go to WEST END VETERINARY CLINIC! I have four kids, and foster regularly. When I foster I pay the vet bills and use Dr. Mason (owner) or Dr. Rubi, and don't worry about the price because I always get the VALUE. Both vets are great at educating me (and I know a lot after being a dog and cat mom forever) and I walk away with everything I need to keep my pets comfortable and as healthy as possible. I took a hospice foster in just yesterday and Dr. Mason spent over an hour with us, sent me home with a supply of everything I needed, and my bill was HALF what I expected! Today my little foster was feeling much better and we owe it all to West End!

Sue Atkins is phenomenal. She's extremely knowledgeable and really takes her time with your pet…read more Highly recommend her!

I've been taking my dogs to this clinic for over 10 years. The Verterinarians are more than…read morehelpful and informative. And when it was time for them to go to the rainbow bridge they are kind and considerate and made it as comfortable for the pet as they did me. Sondra, the receptionist has been extremely helpful to me throughout the years. I wouldn't take my fur babies anywhere else! Marian S.

While I hope we never have to visit an emergency vet again, the treatment we received was…read morewonderful. At 5 am on Sunday morning we had to make a quick decision where to bring our pup, Finnegan, who was struggling to breathe. After calling another clinic and being told they didn't have staff available, we tried Partner Vet. We were preregistered over the phone and after a painful 30 minute drive arrived and he was quickly rushed back by staff. After 30-minutes, the vet brought us into a private room to discuss the plan of care. We already had an appointment with a internal specialist for his breathing issues two days later, so instead of running a bunch of tests the vet suggested we take him home and gave us some medication to keep him comfortable until then. The visit was a quarter of what we were expecting to pay. I would have paid for every test but he knew had an expensive journey ahead. I would go out of my way to return to this clinic if we ever need emergency services again. Thank you

"This is the level of care you paid for" Seemed nice at…read morefirst, but the whole thing was very money-centric. There was no "let's get your animal better feeling. They told us that he was being playful and had us feeling like our pup was doing better. They gave him fluids and then some medicine to take home. His issue did not get better, but have gotten worse and when I called to get an update on what we should do next and was told I would receive a call back. They called my fiance and she expressed our mutual frustration. And was told "this is the level of care you paid for". I'm sorry. If you take your kid to the er and all you can afford is a set amount and they do no more than that to help him feel better. How can they say they care about our pets when it feels like the employees may care but the business does not. Would not recommend to anyone. *Update* still have not heard anything back from partners regarding this matter. We got our pup into another vet and found out his kidney numbers are through the roof. He is going in today for treatment.

We own a bearded dragon and were looking for a vet in the area who treats reptiles (surprisingly…read morethere's not many). Wellesley had great reviews so we booked an appointment (note: they are busy so book your appointment a few weeks in advance). Staff was super friendly, Dr. Ernesto and the vet tech treated our bearded dragon with the same compassion as any other animal. If you have an exotic pet / reptile, we recommend booking an appointment here!

We recently had to put our beloved old cat to sleep. Dr. Leal and the team at Wellesley Animal…read moreHospital were very kind throughout an emotional ordeal. We will always be grateful for their understanding.

Absolutely would recommend if you are in Short pump area or surrounding town. We came from…read moreSouthside Richmond & it was worth the drive. I came with my neighbors as they are Hispanic so I went to confirm and translate with them. The ladies at the front were very nice and welcoming. We did a walk in and were instantly helped. The dog we came in with was badly injured , they took her to the ER right away. In the process of admitting her , the ladies were very welcoming and patient with all that was going on. We were there for a while but the time there it was well. I really like how clean and comfortable it was in the waiting room. They also have vending machines and coffee. The service was immaculate and they were very reasonable when it came down to billing.

My fur baby was having an emergency and I couldn't wait for my vet to open up. I brought her in and…read morethey immediately took her back. They were very nice and caring about the situation. Overall, the visit was great. The diagnosis was not what I wanted to hear but they explained everything.

Just nice staff overall and incredible veterinarians. Not trying to sell you things you don't need,…read morejust looking to help your pet. They don't brush you off and truly take the time to make sure you know how to best take care of your pet. One of ours had dental surgery and they were respectful of us knowing that is expensive, and when we picked up our cat a tech took time to truly walk me through after care so I felt great about taking him home.

We are new to PTVH. Our puppy has been for two visits so far and we've had a positive experience…read more The ataff are super nice and great with the animals. Dr. Abby is friendly and knowledgeable. I feel like we made the right choice in picking PTVH.