On 9/14/26, our beagle was hit by a UTV, and another emergency vet called Partners to let them know…read morewe were coming. The front desk experience was unpleasant, including rude interactions with us and others in the waiting room.
Dr. Copenhaver was kind and professional. She explained that our dog's initial ultrasound showed pulmonary contusions and discussed oxygen, labs, X-rays, and possible hospitalization. She asked us to wait in the waiting area and someone would get us shortly to see our dog. Based on that conversation, we believed treatment was underway.
About an hour later, Michelle took us to a room and presented us with an estimate of $3,500-$3,800 and said, "No treatment is done until you sign the estimate." Before agreeing to hospitalization, I repeatedly asked to speak with Dr. Copenhaver again and said I was willing to wait. Instead, we were given another estimate of approximately $1,700 without hospitalization.
When I asked what had actually been done while we were waiting and how my dog was doing, Michelle told me she did not know, only that she was in an oxygen cage. She then stated, "We would be doing more, but we've been waiting for y'all to agree and sign the estimate."
The cost was not my primary concern. I was being asked to make a significant decision while the person presenting the estimate could not tell me my dog's condition, and I could not speak with the vet. We ultimately left against medical advice as I'd rather follow up with her normal vet than keep her at a facility with staff that treated people the way Michelle was treating us.
The following evening, animal control came to our home after someone from the veterinary facility contacted them with concerns about our animals and our injured dog. The officer observed our injured beagle. She was alert, wagging her tail, and breathing normally. She was moving slower than normal but she had just been hit by a UTV. The officer complimented us on our kennel set up and was surprised our beagle was doing so well after the report they received.
I fully support reporting legitimate animal-welfare concerns, but I wanted to understand what prompted this report, especially since no one from Partners contacted us to ask how our dog was doing or about follow-up care.
Before posting this review, I emailed Partners asking for clarification and whether contacting animal control is standard practice when an owner declines hospitalization or leaves against medical advice. I received NO response, and that was sent on 9/17/26.
Again, Dr. Copenhaver was compassionate and professional. Unfortunately, the communication afterward, the animal-control report, and the lack of response to my concerns left us extremely disappointed and felt it necessary to warn other pet owners.
