My first visit here was great! I tried to get into my regular vet and they had a 6 week waiting…read morelist! Others weren't taking any new clients at all, so I was delighted to get scheduled in 3 days. Everything went very smoothly. Everyone was professional, polite, and caring. My puppies were TERRIFIED, and they were well cared for. That is worth more than words can say. The only minor thing was that the health report paperwork says my dogs are mixed breed. They are not. They are registered Karakachans. I told them that when I called. It's cool. In the 15 years that I've been a Karakachan caretaker, I've never had a vet who had ever seen one or knew what they were. They are an endangered species, so I don't expect that they would. And being a city vet, I don't suppose they see many livestock guardian dogs. Still, I did say they are Karakachans.

TL;DR: Do not pay your bill until you review the line items. They've overbilled us on both of our…read morepast 2 visits. If you find out after you've paid, they won't credit the mistake back to your card; they'll apply a "credit" to your account forcing you to come back to use it. It pains me to write this review because the folks at West End Veterinary Clinic have always been nice. But they have a real problem. I don't think the folks who work there are intentionally overcharging -- I think it may be their point-of-sale system. We have 3 reasons why we have to find a new vet despite this convenient location and the nice folks who work there. 1) They told me to hold off getting my puppy spayed, well after she was able to get pregnant -- despite knowing she would be at risk. By the time our puppy came in for the operation, they discovered she was pregnant, which caused an extra $600 worth of problems and heartache for our family. 2) They double-billed us for a cone while our puppy was recovering. I spotted the mistake, called, and they wouldn't refund the money. They offered a credit instead -- forcing me to return to them if I ever want to see that money again. 3) On the second visit (vaccines), they billed me $67.76 for a heartworm test I declined and which was never performed. Has any business ever made a billing mistake in YOUR favor? Me neither. Once could be an honest mistake. Twice in 2 visits -- well -- you decide.

We drove 90 miles from Ashburn to take advantage of pricing on a procedure where we saved anywhere…read morefrom $750 from one quote to over $3000 on another from veterinarian this area. Dr. Morlino and her staff took the best of care of our Dalmatian. Everyone there is very professional. They utilize the most up to date technologies. Shop around. It's worth the drive.

Dr. Andy is truly the best. He has treated my baby with such care and love, I would not trust…read moreanyone else more with her treatment. We are so thankful that we have been able to work with him. I can't recommend him enough!!!

I like Dr. Morlino and Dr.Traylor and Reger . We've seen Dr. Morlino for a long time. She's very…read moregood and her bedside manner is great.

Dr Fenton is absolutely spectacular. Over my lifetime I have had 10 cats 4 dogs and many vets. Dr…read moreFenton is by far one of the best I have ever worked with.

Been going for years now. Quick service, attentive & very friendly staff, easy to get appointments…read morewhen needed. The staff tends to be on the younger side, so there's not a great depth of experience, which is the only reason I'm not going 5 stars. Our dog had a pretty major health scare a few years back and it wasn't resolved until we took him to a more experienced vet who quickly identified the issue. That said, I didn't change vets because I really like Wellesley.

Amazing staff. Always thoughtful and extremely educated. If you have an opportunity to work with…read moreLee or Dr. Elswick consider yourself blessed. Wonderful experience.

We recently lost our dog after 14 years & couldn't have had more…read more of a caring & compassionate experience from the Drs. & staff. They were most helpful explaining our options & stayed in touch afterwards. They really care about their patients. Made a sad event a little more bearable! Ramona & Terry W

we used Shady grove for years and was pleased with the care and service. At the time we made the…read moredecision to put our animal down was a terrible ordeal. The main point I want to make clear is how I was lied to. I was not in a good place to make decisions on what I wanted done after my pet had passed. They told me I had 3 days to decide. I went back the next day and my pet had already been sent for cremation. I had to call the crematory and find out they had already cremated his remains. The lies from Shady Grove kept coming and I was told I never said to hold his remains. Their offer to me was to charge me thier cost for the cremation. I was absolutely horrified, I had to pay for something I didn't authorize. I am incredibly upset and mad at how they handled the situation and blamed me and the crematory for their mistake. I highly suggest anyone to choose another vet.

Dr. Z and the entire staff have always provided personal and professional care to all of our…read moreanimals. We are very grateful to have discovered this vet practice.

We are new to PTVH. Our puppy has been for two visits so far and we've had a positive experience…read more The ataff are super nice and great with the animals. Dr. Abby is friendly and knowledgeable. I feel like we made the right choice in picking PTVH.

We recently moved to Glen Allen and needed to establish care and obtain a specific treatment for…read moreour dog that they offer. I've lived in 15 states and have been to dozens of animal hospitals. I've never in my life experienced a more arrogant dismissive human being than this Mia person who I spoke with. So aggressive and condescending! It was unreal. I had her on speaker and my wife jaw dropped how rude this woman is. She needs to get fired immediately. I hung up with her and will never call that place again. My wife called the next day because we really need the treatment they offer. And the Mia person answered again and was just as arrogant and aggressive on the phone. It's sad because they are close to us and it would have been convenient.

My puppy almost died this weekend due to the advice given by one of the doctors there. (I know how…read moredamning a bad review is, so I'm not going to name names.) The advice she gave was so basically wrong - I should have listened to my gut. I had brought in my 10 lb., 7 month old puppy due to bowel consistency issues he'd experienced over the last 2 weeks. She advised that he go on a prescription high fiber diet and also some probiotics. The food, she said, should be started right away, and there was no need to wean him off of his current food. I gave him 1/2 a cup that evening and 3 hours later, he started vomiting, and did so throughout the night. In the morning, there was barely fluid left in this poor dog, and he was vomiting bloody tissue. Long story short, at the ER he was stabilized and discharged, then re-admitted 4 hours later for worsening symptoms. He's home now, but still not out of the woods, going on 5 days now. The straight introduction of that food into his system was catastrophic. Everyone knows that any food change you begin with an animal should be done gradually. So basic. SO wrong. My poor dog. It's not about the money (THOUSANDS spent already) - I would do anything for my pet. I've just never experienced such negligence by a medical professional in my life. This doctor is dangerously unqualified!

Wonderful experience with this group of caring medical professionals! Every single person had…read morecompassion and concern for my cat! Top notch care!!!

On 9/14/26, our beagle was hit by a UTV, and another emergency vet called Partners to let them know…read morewe were coming. The front desk experience was unpleasant, including rude interactions with us and others in the waiting room. Dr. Copenhaver was kind and professional. She explained that our dog's initial ultrasound showed pulmonary contusions and discussed oxygen, labs, X-rays, and possible hospitalization. She asked us to wait in the waiting area and someone would get us shortly to see our dog. Based on that conversation, we believed treatment was underway. About an hour later, Michelle took us to a room and presented us with an estimate of $3,500-$3,800 and said, "No treatment is done until you sign the estimate." Before agreeing to hospitalization, I repeatedly asked to speak with Dr. Copenhaver again and said I was willing to wait. Instead, we were given another estimate of approximately $1,700 without hospitalization. When I asked what had actually been done while we were waiting and how my dog was doing, Michelle told me she did not know, only that she was in an oxygen cage. She then stated, "We would be doing more, but we've been waiting for y'all to agree and sign the estimate." The cost was not my primary concern. I was being asked to make a significant decision while the person presenting the estimate could not tell me my dog's condition, and I could not speak with the vet. We ultimately left against medical advice as I'd rather follow up with her normal vet than keep her at a facility with staff that treated people the way Michelle was treating us. The following evening, animal control came to our home after someone from the veterinary facility contacted them with concerns about our animals and our injured dog. The officer observed our injured beagle. She was alert, wagging her tail, and breathing normally. She was moving slower than normal but she had just been hit by a UTV. The officer complimented us on our kennel set up and was surprised our beagle was doing so well after the report they received. I fully support reporting legitimate animal-welfare concerns, but I wanted to understand what prompted this report, especially since no one from Partners contacted us to ask how our dog was doing or about follow-up care. Before posting this review, I emailed Partners asking for clarification and whether contacting animal control is standard practice when an owner declines hospitalization or leaves against medical advice. I received NO response, and that was sent on 9/17/26. Again, Dr. Copenhaver was compassionate and professional. Unfortunately, the communication afterward, the animal-control report, and the lack of response to my concerns left us extremely disappointed and felt it necessary to warn other pet owners.

When I first called UrgentVet, Skyler was very supportive in helping me navigate care for my cat…read more When I arrived the next day he let me know how long I could expect to be there, location of coffee/water and restrooms. Importantly, my cat and I spent the wait together in an exam room - much better for both of us than having the cat removed to a back room. Plus, the chairs are cushioned, unlike other vet rooms. These small things can mean a lot when pet and owner face a stressful situation. Bottom line: The care provided by the team at UrgentVet brought my cat back to health. Vet tech Jane restored my faith with comforting words and positive outlook. All of the vet-administered medications/hydration worked as intended. I am beyond grateful to have my cat back to his old self!

I strongly do not recommend this clinic and would give zero stars if I could…read more My boyfriend brought my girl in for an infected cyst on her shoulder, accompanied by lethargy and a fever. Instead of addressing the clear infection, the vet, Dr. Burke, tried to diagnose her with gastroenteritis--despite the fact that she had no vomiting or diarrhea to suggest that. I can only assume this assumption was made based on her breed (Great Dane), which is completely inappropriate. We approved necessary bloodwork, which came back fine, but they still failed to address the actual issue. They prescribed antibiotics and sent her home without even cleaning the infected site nor offering pain management. She left the clinic still covered in dried blood and pus. To make matters worse, her records were filled with errors and inaccurate information. Having previously worked in a veterinary office myself, I know how records should be documented, and these made no sense. When I called to request corrections, the response I received was dismissive at best. Edit / Update: My girl has since been seen by her regular vet, who discovered multiple pockets of infection that developed because the original wound was never properly cleaned or clipped. What began as a small, treatable infection has now spread across her entire shoulder. She has been in pain, and the stress this has caused me has been overwhelming. All of this could have been avoided had Dr. Burke taken the time to actually listen to our concerns and properly examine her, rather than jumping to an unrelated and irrelevant diagnosis. At her regular vet, she was immediately cleaned up and properly treated, which revealed the true severity of the infection. I've attached pictures--some from UrgentVet and some from her regular vet--so you can see the difference in care for yourself.