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West End Veterinary Clinic

4.1 (14 reviews)
Closed • Closed

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Response time

1 day

Response rate

100%

Services - West End Veterinary Clinic

Pet physical or wellness exam

Pet vaccinations

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4 years ago

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2 years ago

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Chelsea M.

Thanks so much, Jen! It was wonderful to meet you and Tanner!

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2 years ago

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3 years ago

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Chelsea M.

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Review Highlights - West End Veterinary Clinic

“West End Veterinary Clinic, especially Dr Mason, check every box stating what a veterinary clinic should be.”

Mentioned in 7 reviews

Read more highlights

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(16 reviews)

When I first called UrgentVet, Skyler was very supportive in helping me navigate care for my cat…read more When I arrived the next day he let me know how long I could expect to be there, location of coffee/water and restrooms. Importantly, my cat and I spent the wait together in an exam room - much better for both of us than having the cat removed to a back room. Plus, the chairs are cushioned, unlike other vet rooms. These small things can mean a lot when pet and owner face a stressful situation. Bottom line: The care provided by the team at UrgentVet brought my cat back to health. Vet tech Jane restored my faith with comforting words and positive outlook. All of the vet-administered medications/hydration worked as intended. I am beyond grateful to have my cat back to his old self!

I strongly do not recommend this clinic and would give zero stars if I could…read more My boyfriend brought my girl in for an infected cyst on her shoulder, accompanied by lethargy and a fever. Instead of addressing the clear infection, the vet, Dr. Burke, tried to diagnose her with gastroenteritis--despite the fact that she had no vomiting or diarrhea to suggest that. I can only assume this assumption was made based on her breed (Great Dane), which is completely inappropriate. We approved necessary bloodwork, which came back fine, but they still failed to address the actual issue. They prescribed antibiotics and sent her home without even cleaning the infected site nor offering pain management. She left the clinic still covered in dried blood and pus. To make matters worse, her records were filled with errors and inaccurate information. Having previously worked in a veterinary office myself, I know how records should be documented, and these made no sense. When I called to request corrections, the response I received was dismissive at best. Edit / Update: My girl has since been seen by her regular vet, who discovered multiple pockets of infection that developed because the original wound was never properly cleaned or clipped. What began as a small, treatable infection has now spread across her entire shoulder. She has been in pain, and the stress this has caused me has been overwhelming. All of this could have been avoided had Dr. Burke taken the time to actually listen to our concerns and properly examine her, rather than jumping to an unrelated and irrelevant diagnosis. At her regular vet, she was immediately cleaned up and properly treated, which revealed the true severity of the infection. I've attached pictures--some from UrgentVet and some from her regular vet--so you can see the difference in care for yourself.

Quioccasin Veterinary - Waiting for the vet

Quioccasin Veterinary

(28 reviews)

So many good things to say. So many. SO MANY. The front…read moredesk receptionists know my pup by name and always greet us with a smile. We see Dr. Hillenbrand who is new to this location, but she is FANTASTIC. My pup was having some difficulty with diarrhea, giardia, and then got into some carpet to top things off. She called me 3 minutes after the practice opened to personally check on my pup. She answered any and all questions I had, offered an x-Ray to ease my mind about a blockage from the carpet, and called two more times during that week to check on us. She walks me through all of her findings while performing her exam on my pup, makes a plan for our next visit and what we can expect, and makes giving vaccines look like a piece of cake. She even mailed me a hand-written letter after our first appointment to thank us for choosing to see her and welcomed us to the practice. A hand-written letter, delivered via snail mail, in 2022. My heart! I called one day to have my pup's vaccination records emailed to me to provide to my landlord. I kid you not - 1 minute after talking with the receptionist on the phone I had a copy of her records. We had to submit a stool sample to check for remaining giardia, and had results in less than 12 hours. We live in Richmond but the 25 minute drive to this practice is so incredibly worth it. If you are looking for a vet, look no further. I don't have a single bad thing to say about this practice. We love them so much!!! My pup approves!!

A caring and very experienced vet. Took great care of my two Jack Russell terrier girls. Appreciate…read morethat he gave me options for care without forcing a lot of testing.

West End Veterinary Clinic - vet - Updated October 2026

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