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    West End Veterinary Clinic

    4.1 (14 reviews)
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    Response time

    12 hours

    Response rate

    100%

    Services - West End Veterinary Clinic

    Pet physical or wellness exam

    Pet vaccinations

    West End Veterinary Clinic Veterinarians Photos

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    2 years ago

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    Chelsea M.

    Thanks so much, Jen! It was wonderful to meet you and Tanner!

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    4 years ago

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    Review Highlights - West End Veterinary Clinic

    West End Veterinary Clinic, especially Dr Mason, check every box stating what a veterinary clinic should be.

    Mentioned in 7 reviews

    Read more highlights

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    UrgentVet - Short Pump

    UrgentVet - Short Pump

    (15 reviews)

    I strongly do not recommend this clinic and would give zero stars if I could…read more My boyfriend brought my girl in for an infected cyst on her shoulder, accompanied by lethargy and a fever. Instead of addressing the clear infection, the vet, Dr. Burke, tried to diagnose her with gastroenteritis--despite the fact that she had no vomiting or diarrhea to suggest that. I can only assume this assumption was made based on her breed (Great Dane), which is completely inappropriate. We approved necessary bloodwork, which came back fine, but they still failed to address the actual issue. They prescribed antibiotics and sent her home without even cleaning the infected site nor offering pain management. She left the clinic still covered in dried blood and pus. To make matters worse, her records were filled with errors and inaccurate information. Having previously worked in a veterinary office myself, I know how records should be documented, and these made no sense. When I called to request corrections, the response I received was dismissive at best. Edit / Update: My girl has since been seen by her regular vet, who discovered multiple pockets of infection that developed because the original wound was never properly cleaned or clipped. What began as a small, treatable infection has now spread across her entire shoulder. She has been in pain, and the stress this has caused me has been overwhelming. All of this could have been avoided had Dr. Burke taken the time to actually listen to our concerns and properly examine her, rather than jumping to an unrelated and irrelevant diagnosis. At her regular vet, she was immediately cleaned up and properly treated, which revealed the true severity of the infection. I've attached pictures--some from UrgentVet and some from her regular vet--so you can see the difference in care for yourself.

    Went there on a Sunday. So yes the expanded hours are convenient compared to other veterinary…read moreclinics. They do educate you when it comes to your pet's condition. If you need to put an animal to sleep the prices are expensive. If I were you, I'd call around to other veterinary clinics and check their prices. That's what I did. Oh and if management is reading this. Erin the vet tech was EXCELLENT. Great educator. Very honest yet was very considerate of our feelings and answered all our questions. You don't want to lose employees like her. I hope y'all pay her well. I'd give Erin 5 stars or A+

    West End Veterinary Clinic - vet - Updated May 2026

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