Fantastic vet. I've been taking my two dogs here for the past few years. We've done everything from annual checkups, vaccinations, upset tummies, teeth cleanings, and even tooth extractions. Doctors Debnath and Gregorio in particular have been wonderful. The front desk staff are always friendly and helpful. More than that, they recognize our dogs which makes a big impact. The building was recently repainted and outfitted with new windows, furniture, and exterior doors. We can call with a random question and receive help without even having to come in sometimes. It's such a relief to have a caring, caring, experienced, professional and kind vet to rely on. I highly recommend. read more

This place is amazing, they are so caring and their prices are reasonable. I've taken two of my cats here so far and love how much time they spent with us answering any and all concerns! read more

They will not perform euthanasia and have low availability for surgeries. NEVER buy prescriptions from them. Instead use Chewy or canadavetexpress.com (you don't need them to send a prescription to purchase pharmacy products). Furthermore, the price for surgeries are cheaper at the VA Emergency Room. However, they will prescribe a "money pit" of prescriptions if your dog is ever hurt. Having to travel to the spca in MD to put down my dog. I was relieved it was a fraction of the price. Before I was turned away for an euthanasia appointment (after text confirmation and two phone calls) they did not clean his wound and left his testicles leaking puss and blood. read more

Fan Veterinary Clinic - Veterinarians Near Me - Richmond, Virginia

Caution: they are under new management. I had been coming here for years but this most recent visit horrified me. First, they didn't know my pets age. Weird. Then they gave her three vaccines and she could barely walk the next day. Running a fever, holding her paw up, no energy, wouldn't eat or drink. I was afraid what they did, giving her all of that at once, could actually going to kill my heathy cat. But sometimes this can happen with vaccines and they can't control that. So I took her back in. They agreed she was ill. But they questioned whether it was even the vaccines. They speculated she could have fractured her leg from jumping off of something. They gave her a painkiller and offered an x-ray. I was shocked. I said, "do you really believe that is what happened?" The vet admitted it was unlikely. They still charged me $100 for this visit and then sent us home with painkillers which I see are actually expired. Now I am appalled. I returned it and asked for an $18 refund. They wanted to give me account credit. I said no. They pushed back again, said they were under new management and their card machine might not be able to refund me. That was my "aha" moment. They settled on giving me just $15 dollars. Why? Because I already used one of the expired meds, they said. All I could think was, "Wow, they didn't lose a dime and they are just going to use it on someone else's pet." All in all, they just didn't seem to care about their service quality. They didn't apologize for medication error or even ask how my pet was doing now. read more

Fan Veterinary Clinic - Expired medication - Veterinarians Near Me - Richmond, Virginia

I took 2 young kittens to FVC, to be checked out and the first round of shots. The Vet told us one kitten was a boy and one was a girl. We set up to get the kittens fixed at a local discount clinic. The cat we thought was the boy we took first. Vet called and said he was female. My wife and I thought to ourselves no biggie, we had them flip flopped. So next week we took other cat in... guess what!? same call that cat is also a female. Yes sexing a kitten can be hard, that is why we asked the vet. But a VET should be able to tell a boy cat from a girl cat. I called and had FVC email me the cat's files and yes the files say one is a boy and one is a girl. I will never take another animal to this vet and neither should you. read more

Fan Veterinary Clinic has been my primary vet for many years now. They have always provided wonderful care and customer service to me and my two Persian cats. Recently, one of my babies was diagnosed with cancer. They provided realistic expectations for what was to come and helped me with providing meds for my little love. Unfortunately, I had to make the difficult decision to end his suffering. It was on a Sunday so I had to go to an emergency vet. When the good people at Fan Vet found out about my beloved baby, they sent me a condolences card. I was floored when I opened it up. The ENTIRE staff had written heartfelt messages about how special my sweet kitty was. My heart has been broken and this small act of kindness really helped me in my time of need. These are the types of humans you want taking care of your beloved fur babies. They really do care. read more

so it's been a long time since my visits but i'm only getting the heart to actually post this now. my dog diego had scratched his eye and this was the place i had taken him to get fixed and it was the closest to me. I had followed the doctors directions to a T and i hadn't seen any improvements (he was very difficult with his eye drops and ointments so it would take me 30min sometimes an hour to get them in but i always did)- one time when i took him by it took 3 nurses and the doctor to get the solution in his eye. (he was a 7-10 lbs chihuahua) So i really don't understand with no improvement with the meds and the difficulty level how they would send me back home with zero change or assistance. But what's really the worst thing about all of this is the stress of his injury and him not being able to see led to him to start limping one day (i have cameras all around my apartment and to this day i was not able to see if he hurt himself somehow) - unfortunately i took him by this vet again because they were already clued in on everything so i thought it still made the most sense... They did absolutely nothing. told me to keep an eye on it... I didn't get any better on its own and mind you his eye is still messed up. I took him back by to inform them and no xray the doctor just felt around his body and took an guess at what was wrong and gave me some meds for him. THE NEXT MORNING DIEGO WAS PARALYZED FROM THE WASTE DOWN AND I WAS SO DISTRAUGHT. I called the vet and informed them. The male doctor from the same clinic said it was nothing and shooed me off. I cannot express enough how absolutely terrifying this situation was. Diego when he would move was dragging his legs around and pooping and peeing himself ( i described all of this to the dr) i could not stop crying i was trying so so hard to take care of him and then just overnight it was this bad. I took diego to the emergency vet and as you can figure it was too late. It escalated to a spinal injury (its been about half a year so i can't remember exactly all that he had said) but any treatment for him wouldn't for sure help him and would cost close to $20000. If i was able i would have done anything in my power to keep him. Diego had gotten me through the darkest time in my life and having him as my best friend gave me a new reason to stay here. I'm sorry i'm not the best at writing and i hope this gives anyone some perspective when choosing this clinic. To summarize, if you need anything past a check up i would not go here. They will find you not worth the trouble and push you off till your fking dog is past the point of no return. I did everything in my power every day to take charge of the situation and loved that dog with everything in me. RIP Diego Im so so sorry. read more

I've been coming here since 2020, when I moved to Richmond. My 2 cats have both been seen by Dr. Gregorio and Dr. Debnath and they were both equally pleasant, knowledgable, and caring. My male cat, Charlie, started having issues with bladder stones, and instead of jumping straight to surgery, which I know some vets do because it makes the practice money, Dr. Gregorio suggested a specialized diet as a first try. It worked magic and Charlie didn't require surgery. I've also called several times worried about various things and the Dr's will always make time to talk it through with me. The prices are very fair as well. I always recommend them as the vet to go to. read more

So I'm a bit of a spastic mom... and I don't actually have any kids. I have a cat. An orange tabby to be exact. And he's basically my child. I never used to understand people who got so attached to their animals. After all, they're not people! ... then I got a cat. Sure I had a cat growing up, but in reality that was my dad's cat. What child (who then turns into a teenager, who then goes off to college) really takes full responsibility of a family pet? So, 3 years ago my bf came up with the brilliant idea that we should get a cat. I, an avid cat lover, was shocked that he, a total dog person obsessed with labs, wanted a cat. But I wasn't going to question it! We found the perfect little orange terror and our lives haven't been the same since. Enter Fan Vet. Because of its close proximity to our house and a positive recommendation from a trusted friend, I took my cat to Fan Vet for his first vet visit. I was pleased with the service we received from both the front desk and the vet himself. Everyone seemed to truly care about animals and the front desk staff even fawned over my cat (he's quite cute if I do say so myself. I'm not biased or anything.). A few months down the line when he seemed lethargic, I imagined all these crazy possibilities and immediately phoned the Fan Vet. They calmed me down and squeezed me into the schedule right away. Turns out he was just tired from the heat (cue the laughter) so he wasn't his usual energetic self. Not once did the vet make me feel silly for being worried, and I received the same pleasant and professional service as I had experienced during that first visit. I've been taking my cat to Fan Vet for 3 years now and I continue to be impressed by the friendliness, knowledge, and professionalism of the staff. I know my orange fur ball is in good hands when he's there- and since he kinda means more to me than anything, I wouldn't take him to a place that I didn't fully trust. For any other worriers out there, no concern is too small and no question too inane for the Fan Vet staff. read more

Fan Veterinary Clinic - Veterinarians Near Me - Richmond, Virginia

Been going there for years, and I heard it is under new management since doctor Taylor retired. (which is why I am writing this review) This was our first time seeing one of their newer vets, DVM Calen Gregorio. He was super thorough and patient with my old dog, and took the time to make sure all my questions were answered. Their support staff was also EXCELLENT, and extra kind with my old dog who has severe vet office anxiety. Aside from good people working there, they don't try to sell anything you don't need, and their prices are reasonable. read more

Friendly staff, however, deceptive when it comes to prices. I called to have my dog neutered. I shopped around first before scheduling an appointment. The staff member told me via phone that it was going to be $250 for a dog my size. I got through the procedure, and it was $350. Additionally, they called me two times and told me that I needed to have certain things done before they could proceed. They had never told me about these test and procedured beforehand, and I ended up walking out the door with a $440 check. I'm surprised they didn't charge me for giving my dog a snack. read more

We have been taking our dog here since he was a puppy. We recently have been traveling a lot and have had to take him to different vets. It made us appreciate the fan vet so much more! It's a kind experience from the front desk to the vet. Our dog can be very anxious and they always do their best to make him feel comfortable. read more

Brought my cat in today for our first appointment here. Staff was very friendly very communicative and helpful. I'm sure my cat hated the trip (had to get two shots) but unfortunately for him I'm sure we will be back again! Definitely recommend! read more

I recently brought my cat Ringo here for a check up as he was not eating (very unusual for this portly feline of mine!). Ringo was in quite the mood and was less then cordial to say the least. The vets took his unruly behavior in stride and were very professional and caring throughout the visit. Fortunately Ringo's blood work passed with flying colors and a small dosage of appetite stimulants had him wolfing down his meals again in no time. Thanks FVC! read more

It's unfortunate that other people have had a bad experience with this place. From day one I have had nothing but an exceptional experience. I am a helicopter dog mom and the staff was amazing. The front desk girls always show extra love to L and treat her and I so kind. L has had quite a few skin/allergy issues and Dr. Debnath especially took the time to really help me and make sure we figure out what was really the issue. This place is so wonderful- and L loves it there! read more

Talk about awesome. I live out in Midlothian and came here because a friend recommended me to do so and it was amazing. Both Dr. Taylor and Dr. Hall clearly know what they're doing. Sometimes you just get a feeling for a place and this place has been giving me all the right ones. The vet techs were cordial and helpful on the phone when I called to set up an appt. They explained what the appointment would involve and what to expect in terms of pricing and I'll be happy to report that when I checked out, the price I was given over the phone was the exact same as the one I got when I checked out. The doctors are patient and compassionate when dealing with my squirmy monster. And even though she hates going for a visit, I don't mind it with their exceptional care. My pet has been happy, healthy and doing well and aside from a few bumps and bruises over the last 10 years or so, is a walking testament to their great care. My undying love and appreciation. THANKS! read more

My first and only experience at this vet was with my elderly rescue dog. The vet proceeded to call him "wimp" and "dork" and make fun of him for being scared of getting a shot, and never once actually called him by his real name. She then attempted to scare me into getting unnecessary and extremely expensive procedures done. When i refused, i was made to feel guilty about not wanting to spend thousands of dollars on my dog for things that weren't even wrong with him. After hearing stories from other people who have gone here it is clear that this clinic preys upon people's love of their animals in order to overcharge and make as much money as possible. read more

I love Dr. Chelsea Mason and her passion for animals. I've been to vets where the doctors are rough and quick and I would gladly pay more to have a doctor like Chelsea. She's very thorough and attentive; however, the front office staff aren't friendly and after three appointments there I do think they try to push additional items that you don't necessarily need. read more

This is in response to some posts made on my neighborhood Nextdoor.com network by an employee of the Fan Vet Clinic, Ms. Blankenship. It was posted there this morning and is being reposted now on Yelp. Fallon Blankenship (employee at Fan Vet Clinic) Posted 6.24.2016 I'd get all the facts straight before believing only one side of the story....especially since most of it is very untrue!! And I can assure you all that there is no possible lawsuit here! That's just funny. The entire situation is documented and there is proof that post op instructions were not followed. Did she mention how rude and disrespectful she was before the surgery even took place? I didn't think so. There's always two sides to every story. Cook-Tench from Carillon 1h ago 4.24.2016 I don't know who you are Fallon Blankenship but my facts are correct. I was never rude to you or anyone at Fan Vet Clinic. My dog did not have the opportunity to chew through her stitches since I'd paid for, and used, an expensive medical collar the day of the initial surgery. There's no reason to go out and lie about the experiences at your clinic. I don't go around lying about anything. I'm also not the only one who's experienced problems at Fan Vet. Some are listed here and some are noted on Yelp and in other places. It's not the first time that rude behavior from the front desk staff is part of someone's story. Your message here is in keeping with your style of behavior - a sad, sorry style.Fallon Blankenship, there was no call made to a doctor at the front desk while I was there that terrible morning. There were also no calls made to me from a doctor working at your practice that day or the next day to check on Nema. I called your firm and was connected to Dr. Taylor, its owner, Tuesday afternoon after not being able to reach Dr. Hall. He wasn't sympathetic but did note that he'd been told about our emergency that Monday morning at 8am. There were a couple of other comments by Ms. Blankenship, employed by the Fan Vet Clinic, this morning. Yelp won't let me add them and my response due to the large word count. Cook-Tench from Carillon 1hr ago 4.24.2016 That morning, there was no request for bandages or for a vet tech from anyone at the Front Desk. The only shouted request was for mops needed up front. There were no communications regarding anyone getting bandages. I was given a used washcloth after I asked for something to help stop Nema's bleeding. I still have it, covered in her blood. Why would I wait for anyone who might be bringing a mop when my dog was bleeding to death? One of you actually made the comment that Nema didn't need a surgeon. This was after I asked your for a second time to call one of your vets. I'd seen mention on social media that Dr. Taylor lived close by. I'd already checked at the Cary Street Emergency Center at 7:30am when I saw Nema's abdomen had bulged out. They said that I should go to Dr. Hall at your place, the Fan Vet Clinic, since they didn't have a surgeon at their Emergency Center at that time. I told you as much. That's when you, or someone else at the Front Desk said that I should go there - that Nema didn't need a surgeon. I do have multiple pictures and metadata showing the time the pictures were taken. Nextdoor accepts just one per post unless you want to create an event. So here's just one. Nema's leg stitches were already starting to open on March 23rd. I have a closer shot of them taken on March 23rd, too. In all but two pictures taken the week after her surgery she's got her medical collar on. Even when going outside to pee. (see outdoor picture) Yes, I did take two pictures of her while sitting with her on the couch one night. Since I was right next to her, she didn't have any chance to bite her stitches. She did need a supervised break from her medical collar and crating each day. This was only done in the evenings when I could sit next to her. Calling me a liar on social media and acting as if an injustice has been done to you rather than to my dog gives everyone a better idea of the kind of compassionate way you treat pet owners. I personally haven't found it to be helpful, caring, or honest. I have a number of dated pictures. They tell their own accurate story. It's a story backed up by large medical bills and commentary from the vets at Cary Street's Emergency Hospital. In addition to the large bills from the Fan Vet Clinic, I also have three letters from Dr. Taylor to me asking for more money, $30 some dollars. No sympathy or questions about the current hea read more

If you decide to go here, make sure you are very vocal about your budget from the beginning to both the staff and the vet. When I called in to make my first appointment, I told the staff my cat's issues and asked how much I should expect my bill to be. I was told my total would be about $18. I left with a $70 bill. Apparently, the person who made my appointment forgot to mention the $45 standard office visit. If I had known that, I would have gone somewhere else. I brought this discrepancy up to Dr. Hall who tried to explain it away and promised to train staff on proper communication of prices, but would not refund any money because he felt that would be admitting doing something wrong. My cat ended up not even needing any treatment (besides a rabies vaccine, which I didn't even go in for) and my bill was that much. Hello! That's some expensive advice! Staff was not very friendly when I arrived, but was courteous when talking directly. Dr. Hall was nice, but I wish he would have put customer service over an "I'm right, you're wrong" mentality. I won't be going back. read more

We came across Fan when we were moving from the Northeast to Florida with our usually chill cat, who was having a rough road trip and needed some sedatives. We called as we got outside of DC to see if they could see us when we arrived in Richmond. We got there a little early and the techs played with our cat, offered him treats and a litter box, and let him wander around the office. The vet we saw was super nice, very informative, and, after a thorough exam, gave us enough sedatives to last the rest of the drive to Florida. Not only did she give him the first dose, but she showed us how to give him subsequent doses. The meds worked and fortunately we made it down to Florida without further incident. Had we been relocating to the Richmond area we absolutely would be returning customers. Thank you to the entire Fan family for allowing all of us to survive our move! read more

Not nearly as inexpensive as they say. Actually one of the most expensive vets in Richmond, I have come to find out. The office is small and pretty clean. The receptionists were very nice. During followups I have realized that the veterinarian (Dr. Taylor) is quite condescending and opinionated, something that I hadn't picked up on initially. I think there are more inexpensive and friendlier vets in the area and I plan to keep looking for another place to take my dog. read more

The front desk staff barely acknowledges me when I walk in the door. Very unfriendly. The vet, Dr. Hall, is nice and seems to know what he's talking about. My cat needs a teeth cleaning (funny, right?) soon, though, and I'm not sure whether to take her back or not. If the people on the staff can't manage to be nice to me, how will they treat my cat? I trust the vet, but I'm wary of the staff, so I'm going to consider some other options. read more

I made the mistake of giving the doctors here the benefit of the doubt after they did an unnecessary surgery on my dog back in December 2017. My dog had passed a foreign object after feeling crummy for a few days. I took her to the vet to have her checked out. After specifically telling the staff that my dog had ate an egg for breakfast, they did a scan and said that she definitely had a foreign object in her stomach that was not food. On their advice, they did surgery only to discover that it in fact was just the egg I informed them that she had for breakfast. She was an older dog and had a very rough recovery. Fast forward to last week. My dog starting having breathing problems, and I took her here because they had her records and I was assured that the unnecessary surgery was a fluke (one that I still had to pay $1,250+ for). After performing Xrays and blood work, they said she had an enlarged heart and fluid in her lungs, but with medicine would have a good quality of life for a few months. After taking her home, her condition did not improve as the doctor said it would. I decided to take her to a different vet for a second opinion. I contacted Fan Veterinary Clinic to send her files to the new vet. They sent the receipt stating the dog had two injections. Multiple phone calls over an hour, and they did not send my dog's files to the new vet. Eventually they stopped picking up the phone because they had closed for the day WITHOUT sending the requested documents. The new vet attempted to provide a diagnosis with the information they could gather, but without the files, they didn't have enough time to diagnosis and treat her and she died. After calling the Vet the following day, they said they sent the files to the wrong address and were sorry. They however made no attempt to reimburse me the $410 in labs and xrays that they charged me for yet would not provide when they were requested. I made a HUGE mistake in giving this place a second chance. Please do your pet a favor and find a new vet. read more

We moved back to Richmond from Austin and were in the market for a new vet. Fan Vet is close to our house and was able to get our dog in for a check up. We soon got a new dog and didn't realize we were taking on heartworm as well, and Dr. Hall has been the most valuable resource. He is knowledgable, friendly, and great with our dogs and with us. He's gone above and beyond for us on several occasions. We are slightly neurotic pet parents and want our dogs to be happy and healthy and he has provided the best care possible. The girls up front know our dogs by name and always are so friendly, in person or on the phone. We will never switch vets as long as we are in the Richmond area! read more

Friendly service, not too expensive. The vet is very knowledgeable and nice.

Great service and easy to make an appointment. The veterinarians are very knowledgeable. One of our dogs has crazy allergies and they really took the time to help figure out how to make him feel better and how to keep his allergies in check. I really trust them and highly recommend taking your pet here! read more

I took our recently adopted rescue dog in for allergies that were causing constant scratching and lots of discomfort. I've never had a vet spend so much time in the room with us, never once making me feel rushed. Dr. Hall answered ALL of my neurotic dog mom questions and explained the entire testing/ diagnosing process with costs clearly outlined at every step. My poor dog was so itchy, I pretty much walked in saying"take all of the money and let's do all of the tests" and he talked me into a much more measured and affordable course of action. The vet techs at the front desk were knowledgable and helpful when I had questions about flea/ heartworm meds. I came here on the referral of a friend and will be back for whatever else our pup and two cats need in the future. read more

Needed to take my dog Layla in for a heartworm test and vaccinations, having just moved to Richmond. The Fan Vet was able to get me in for an appt. within a few days of when I first contacted them, and they were very helpful in getting Layla's records transferred from our old vet in Wisconsin. When I went in, the front desk staff gave me a bunch of useful information, and were very friendly with Layla. Dr. Taylor was very friendly as well, and did an excellent job of keeping Layla calm while he gave her shots. All in all, they are a great vet if you are looking for a vet office that takes a personal interest in you and your pet. They are a little on the expensive side, but not overly so. read more

A great, caring staff...we unfortunately needed their euthanasia services for one of our cats within a week of our first visit, and they treated us as though we'd been patients forever. Dr. Hall explained our options, and was very objective in giving advice. Then when we decided it was time, they/he allowed us (my kids too) as much time as we needed to say our goodbyes. I will be happy to return with the rest of our fur family from here on out. Not inconsequential is their insanely affordable services....we were bracing ourselves to take out a second mortgage to afford treatment, but it was well within our affordability scale. Kudos across the board! read more

We love the Fan Vet Clinic - especially Doctor Hall! The front desk and assistant staff members are always incredibly friendly and gentle with our two "pups" (a Rhodesian Ridgeback and Yellow Lab Retriever who are up there in years). In addition to making every visit as simple and stress-free as possible, it is clear that they really care about the animals. When our Rhodesian recently went in with a leg injury, not only did Dr. Hall take full care of her, he also called a couple of weeks later to check on how she was doing. Would definitely recommend to anyone in the area with pets. read more

Took our dog there today and received fantastic treatment. The vet and his staff were all very friendly and helpful and took the time to address our concerns without making us feel rushed. We feel we got a very fair price for the high level of service we received. Definitely will be returning. read more

My pup, Sullivan, has been going to the Fan Vet Clinic for almost two years. We have had an amazing experience. We are always greeted at the front desk by the techs with smiles and lots of hugs for Sullivan. We have seen both Dr. Hall and Dr. Taylor. Sullivan is a rescue and is not great with males and both vets take extra care to go slowly and be mindful of his history. When it was found that Sullivan may have Lyme disease from his time as a stray, Dr. Hall took extra time to answer all of my questions and make sure Sullivan was getting the best care possible. When I need refills of medications or have questions, my phone calls are always answered in a very timely manner. As a crazy dog mom, I am completely satisfied with the staff and care of the Fan Vet Clinic and would highly recommend them to anyone. read more

Love the whole team and especially Doctor Hall!! Fan Vet does all the standard vet things, shots, health check ups, ect and offers reasonable prices and good working hours. On the rare case you do need to get in to see them on short notice, they always make it work. Basically, my definition of a great vet. More recently, our dog is having some teeth issues from an old injury and the entire team has been really attentive and caring. They have also been understanding of our budget limitations and are willing to work with us to find efficient solutions that keep the dog happy and healthy without being condescending or hurtful to us as owners. The entire staff has a great ''we are here to help you care your pet the best way you can'' attitude is much appreciated and why I continue to recommend them. read more

I despised Varina vet clinic and was desperate to find somewhere fast when I got a new puppy. Called and they got me right in. Super friendly staff at the front. I didn't enjoy Dr. Mason as she seemed to be irritated with having to deal with a puppy. I felt as if she could've dealt with my puppy better rather than saying he won't be a patient much longer if I don't fix his behavior. Most loving dog ever. He is 14 weeks old, so he isn't a fan of having his mouth checked. He scratched her trying to get away and she grabbed his neck really hard and he yelped for a long while. You could tell it was out of frustration. Since then, I refused to go see her but Justin was able to take him to her and he said he had no problem. He's hyper and I don't think she is a good fit for puppies. The other vet there is amazing though. Now that I've gotten all of my shots, I'm more than likely not returning unless something serious happens and I need somewhere with records. Love the front desk and y'all keep the good attitudes up. Sorry for all of the phone calls and visits :) Diablo is officially up to date on shots and normal. Thanks again. read more

Fan Veterinary Clinic - Tuckered out after his shots. - Veterinarians Near Me - Richmond, Virginia

While I did not have a problem with the front desk staff, I did have a problem with the veterinarian himself. He was not able to perform a rectal exam on my labrador retriever, and after trying for a very extended period of time, made him yelp. My previous vet never had this problem and was always quick and gentle. It is also very unusual since my dog is fairly tough and tends to not be bothered easily. The vet was somewhat condescending, and while I have not attended veterinary school, I have worked at an animal hospital and I definitely know the tendencies of my own animal better than he. He told us that the animal's anal glands were not full, which was not the case, and hard to believe given the amount of difficulty he had with the anatomy in that area. After coming in only for a simple anal gland expression, I was charged for a full examination plus anal gland fee, and comparatively their prices were much higher than I have found elsewhere. Maybe I have been spoiled by having such a wonderful vet prior to this, but we will definitely not be returning to the fan clinic. read more

We brought our 14 year old dog here for a dental cleaning while we were staying in town for a while. I was extremely pleased with the facility, the atmosphere, the expertise and the treatment. Everyone was friendly and courteous and efficient. They took good care of my best friend. At her age, anesthesia can be a little worrying but they did the bloodwork beforehand and looked after her well until she was ready to come home. I will definitely return to this practice when we are back in Richmond. Thanks for taking such good care of our little dog! read more

I cannot say enough bad things about this place. We took our dog here for a little over a year. The receptionists are always very rude. The vets do not seem to care about any of the pets who actually come in. When we had our dog neutered and I went to pick him up I could hear him in the back just howling from pain. He does not usually bark and that was the first time I had EVER heard that noise (and have not heard it since). I asked the receptionist if he had been doing that long and she said yes but like an hour and he hasn't stopped and she acted very annoyed. I asked if she had thought that maybe he was in pain and she just looked at me. When I got home and gave him the pain meds they had given me he stopped within half an hour once the meds kicked in. They were clearly not monitoring his pain at all. We immediately stopped using this clinic and found a new vet that we love (Broad St Vet). This weekend our dog got bloat in his stomach and his stomach rotated. I noticed something was wrong and took him to the emergency vet out of town where he had emergency surgery. I was told if I had waited even a few hours he would have almost definitely not made it through the surgery. I was also told when he was neutered there was a relatively simple procedure which could have been done to tack his stomach so this never could have happened. This was never brought to my attention at the time and should have been since his breed is greatly at risk for this to happen. It also would have saved me around $7k but that is a different subject. read more

I would not recommend Fan Vet. The vets are not friendly and don't seem happy to see my dog when I bring her. I'm obsessed with my dog, I don't expect my level of enthusiasm but I do expect warmth and kindness. My dog and I received neither. For the price of veterinary services, I would recommend going to a place where your business is appreciated. Additionally, we took our dog to have a bump examined. They advised us not to worry about it as it appeared to be a normal cyst. I took her elsewhere, where they advised removing and having the bump biopsied. Glad I did, as it is a Grade 2 Mast Cell tumor. There are plenty of vet options in Richmond. Don't go here. read more

Dr. Morgan was so nice to me and my kitty Squeeky, my kitty needs dental work but Fan Vet is way too expensive, rediculous what they charge for it, Fan Vet's demographics is middle class to rich folkes. read more