On Wednesday, July 30, 2025, our sweet little girl, "Lola," a mini petti who was my joyous, happy…read moreGrand fur baby visiting for two weeks from Nashville, TN died. During her second week of vacation here in Virginia, my daughter scheduled two appointments for little Ms. Lola; one for a nail clipping and another for a bath and grooming. Lola went to C C Pet Spa on Monday, July 28, 2025 to have her nails clipped and on Wednesday, July 30, 2025 she returned for the bath and grooming. On Wednesday, about an hour after leaving her at C C Pet Spa we received a call from C C Pet Spa indicating that there was an emergency at the Pet Spa. I rushed to the Pet Spa and was informed that our Lola was currently at a Veterinary Hospital up the street and as I walked into the examination room at the Vet Hospital, Ms. C C, her Assistant, my heartbroken daughter were all present but Lola was not there but, in another room, and was deceased. We were in shock and our hearts were broken as Lola was just running around the house as happy as she could be just an hour before. We do not know what happened to Lola at C C Pet Spa and we may never know, but what we do know is that while we were at the Veterinary hospital, Ms. CC of CC Pet Spa stated to us that she would be paying for Lola's cremation expenses. We didn't ask her to, nor had we ever had a pet cremated, and we couldn't even grasp the loss at the time as our hearts were just shattered, as Lola is a Velcro puppy, a sole companion and a pampered and much-loved little girl. She gets groomed on a regular basis in TN and has never had an issue. Ms. C C informed the Veterinary Hospital multiple times that she would pay for the cremation expenses and the Hospital confirmed and reminded us several times that Ms. C C had indicated to them that she would be paying for the cremation expenses (just as she had stated to us). The arrangements were finalized on Thursday with the cremation vendor. The Veterinary Hospital stated to me that their calls to Ms. C C were not being answered nor their voice messages. On Friday, August 1, 2025 the Veterinary Hospital called and informed me that they were finally able to reach Ms. C C. She has now advised them that she will not be paying for the cremation expenses. This adds insult to injury as C C Pet Spa did not have the decency to inform us that they are defaulting on paying for the cremation expenses, which was proposed by Ms. C C of C C's Pet Spa. We are heartbroken by the sudden and unexpected, unexplained death of this six year old, vibrant and happy little girl and by the conduct of CC Pet Spa in taking our pet to a facility, agreeing to pay for the cremation expenses and then leaving it to that facility to contact us to let us know of their despicable behavior in not paying for the cremation expenses they agreed to. Their lack of empathy and concern towards the pet owners and the added expenses we incurred as we grieve the loss of little Lola is egregious. If I could write a negative -5 Stars I would. Thank you,

They did an incredible job with our one year old Bernedoodle! All the staff were so friendly and I…read morecan tell they took good care of our girl. Love that they let you choose your own shampoo before the appointment. We will be back!

My dogs are admittedly a bit challenging - shy and nippy, and don't meet strangers well - but they…read moreneeded a summer grooming, so I took them to Robin at Shadycrest at a friend's recommendation. I was thrilled! And so were my dogs! Unlike grooming mills, where the dogs are put into crates while they wait - sometimes all day long - Robin takes one client's dog(s) at a time, to avoid those long, scary crate waits. When I came to pick up my dogs, they were happily romping on Robin's front screened in porch, with Robin, their new best friend.

She spent time with my dog when I was nervous. And Pippi was a lot better with the grooming this…read moretime. Reasonable prices. And very kind to animals.

My shy rescue pit/Great Pyrenees mix has grown so much with the help of Ms. Kasey and the rest of…read morethe staff. It's work but worth it!

I have been training with 2SpeakDog since just before the COVID 19 pandemic. Kasey, the master…read moretrainer, is amazing at what she does and how she is able to connect the how to do the things with the why they are done the way she teaches. She not only focuses on obedience but how the relationship with your dog is the key to success and when your dog trusts you the two of you can do hard things. Being the pet parent to a reactive dog her methods have helped us immensely be able to be successful out in public, learn how to set appropriate boundaries and learn how to be an advocate for my dog. I would recommend her 100%.

I'm so happy we found this saloon in our neighborhood. We couldn't be more happy with the way they…read morecared for our pup as he seemed really happy when we picked him up. I'm super picky about his grooming and had yet to find someone who wouldn't have him shaved bald when they got done with him. I'm so grateful to have seen his perfect cut when I picked him up. We'll definitely be loyal customers!

Really grateful I found Manchester Groom Saloon! Evelyn and her team are incredibly kind and…read moregenerous. They take their time and do a great job bathing and grooming. My dog would often come home anxious and with little cuts or razor burn when we went to other groomers, but that hasn't been the case at Manchester Groom Saloon. They really time their time and do amazing work. Thank you Manchester Groom Saloon for helping my best friend feel his best and for loving him so well!

had such a great experience with Apollo's Doodles! They answered all questions I had right away and…read moreallowed me to feel secure in the choice of getting my puppy! Mistachio has the best personality a dog could have, both energetic yet calming, I couldn't be happier.

We have been seeing Dr. Kelly Buckley for over a decade. She is so friendly, knowledgeable, and…read morecompassionate. She seen several of our dogs and keeps them healthy. We are lucky to have her!

Great training at a reasonable price! Instructors very knowledgeable and experienced. Everyone made…read moreyou feel very welcomed.

I liked the idea that their trainers are volunteers. I thought that even though that they were…read morevolunteers that they still had some actual professional training. I was wrong. The "trainer" explained that while she never had any organized training herself, "she has always had dogs". Well... I've always had dogs but that doesn't qualify me as a paid dog trainer. The trainer insisted on using her own dog for the obedience demonstrations. There was very little instruction on how to get an untrained puppy to obey. I felt like the class was just there to observe how well her dog behaved. I'd have to go home and watch YouTube videos so that I can actually see the instruction demonstrated by an actual dog trainer. I finally gave up with 3 weeks left after we spent two whole classes watching her dog demonstrate the agility coarse. This wouldn't have been so bad except for that this is supposed to be a PUPPY OBEDIENCE CLASS, not an agility class. I look forward to my dog being able to perform high level agility exercises some day but right now I just want him to "stay". Oh well... I'll just watch some more YouTube videos.

I made the decision to hire Animalance when my dog needed to be transported home after surgery…read more From my first conversation, I knew my baby was going to be in excellent hands. Prompt, courteous and knowledgeable. Not to mention so much love and attention offered to my Crosby. The emotional support I received was an unexpected blessing. Becky is absolutely wonderful and you can feel her passion for helping her clients. Without a doubt I will use Animalance again if I ever am in a situation that calls for the service.