Non-existent and/or poor communication. The cleaner arrived on-site 50 minutes early without prior…read morenotice. We discussed hiring two cleaners for two hours over the phone. It changed without communication to one cleaner and four hours. The cleaner mixed all the trash, recycling, and composting (contamination), which could have caused a huge fine in New York City. It doesn't seem as if there was training. Some items were thrown out without consultation, and papers were reorganized to the point where I couldn't find a receipt. The cleaner attempted to leave 40 minutes early.

DONT WASTE YOUR MONEY. Read my story if you wanna know why…read more Customer service is great. Cleaning ladies are nice. However, they could not give me what I wanted. I want to remove the dust off from the surfaces of my apartment so I could move it after the service. They knew it is post construction service and the charged extra for it. Before the cleaning, they ask me for steps so they could reach the higher places. I went to buy it immediately for them. Again, it's newly renovated so my apartment is empty. Lack of necessary equipment. They have no cleaning supply with them. They were just using water!? After the cleaning, my apartment still very dusty. When I was inspecting how they did, they rushing me saying they have another appointment. And they leave a bag of garbage in the house. Customer service is very good. Quick reply and answer. Still waiting for the solution of this situation. *Situation update* So, their reply is quick. However, they didn't want to take any responsibility of what they did not provided. They said they will give me refund unless I remove this review. That's why they have so many good reviews but only a few bad review. I am not happy with this answer because people should know what kind of services you could provide. So, I decided not to take the refund and leave this review here so everyone can see this. I mentioned they charged me extra $80 for post construction service. And without anything done for what I requested. " still very dusty everywhere" , they offered me $40 refund but I must remove this review. Telling me that they already give me a discount. The discount is with condition that I could pay by cash. I should not pay after what they've done. Their cleaning service for me is waste of money because nothing is done. You will end up hiring other company or you have to do it by yourself just like me.

I really love the way they clean my home. I was moving into my new apartment and the gave it a deep…read morecleaning. The only reason I give it a 4 because they miss the appt and didn't reach out basically no call no show. I reached out and they made sure to service me soon as possible and was very apologetic.

They did not show up the last two cleaning appointments, even though I received email…read moreconfirmations. In addition, I paid for a monthly cleaning membership and they owe me at least 2-3 cleanings, which is over $200 prepaid. Needless to say, think they're out of business and the owner has run away.

I understand that our cleaner arrived late, though he informed us a couple of hours in advance. He…read morewas very polite, but the cleaning was subpar. We paid extra for window cleaning, yet it didn't seem like the windows were cleaned--stains remained in the same spots, especially greasy ones in the kitchen. Additionally, the floor in the corner still had a lot of dust and small trash and also didn't clean the mirror in the bedroom attached to the closet at all. I had to hire another company to clean it properly. So unprofessional. Updated : I'm not nitpicking; I'm addressing the importance of professional standards for move-in cleaning. The apartment, at only 5xx square feet, took your employee three hours to clean, yet the work was subpar. To clarify, the windows were in that condition during the initial apartment viewing, contrary to your assumption. In the hospitality and service industry, acknowledging an employee's mistake with an apology is the professional response, not dismissing a client's concerns or labeling them as nitpicking. We are reasonable people who trusted your business and employee. This experience fell short of the professionalism we expected.

Kellee has cleaned my apartment for over a year, and she leaves it smelling amazingly every time…read more She comes once a month, and I think of it as a refresh for those places that I just don't get to spot clean every day. Kellee is so kind, and has a beautiful soft energy about her. Her prices are fair, she is punctual, and whenever she leaves, I can't wait to take a bath in the newly cleaned bathtub. Definitely give her a shot if you're looking for a reliable cleaner!

I have used a cleaning services before and this is by far the best experience i have had. Not only…read moreare they thorough and detail with their services, but also affordable. Tati is super nice and she is loved by my dogs and cat. Thanks for all of your help!

These ladies are efficient and excellent. My apartment looks better than it ever has! They are kind…read moreand made sure to do everything we asked :)

I looked for a cleaning service to help get things in order after a bad mental health episode. my…read morecleaner was Luz and she did an amazing job. the price was affordable to me and I'm certain that I'll book with them again!

This place quoted me $540 for a move in cleaning service for a 2 bed 2 bath apartment. That's…read moreabsolutely bonkers and the rest of you need to know.

Just what I needed. I had a one time cleaning needed for a special occasion and wanted to make sure…read moremy space was presentable and didn't have time or energy to do it myself. I was able to be flexible with timing and we managed to configure a time that works for everyone. Cleaner was friendly, helpful and thorough. Would recommend and if my budget allows it would use them when I have events and need additional cleaning help. Overall took about 3.5 hours of cleaning because I don't own a vacuum so everything had to be manual. I have a small space - and only needed to focus on bathroom (toilet, sink, tub, floor) kitchen and living space (floor cleaning, outdoor closet wipe down, kitchen area and quick fridge wipe down).

Needed a sofa cleaned from water spots and dirt stains and they came quickly the day after! After a…read morefree quotation they advised me on what treatment for the couch to do, and a half hour later all the stains were gone! Mucho appreciated they really helped me out in a bind!

GNG carpet was very professional and super fast Gert is the gentleman that come to shampoo/clean…read moreour sectional couch he is a lovely young man and also very professional super fast and efficient.i will not only use them again but recommend them to family and friends. thanks GNG! Jimmy

Nelly and her team were superb! They arrived on time, and got right to work. I knew that choosing…read moreBSR to clean my apartment would be the best choice, and they did not proof me wrong. Nelly was thorough and left my apartment completely spotless!

I was really impressed with how thorough the cleaning of the apartments were after the renovation…read moreleft all surfaces covered in dust. I would definitely use the service again!