First of all, this facility has a serious rat problem. I had whole boxes of items ruined- shredded,…read morechewed, and covered in rat poop- and everything I salvaged had to be washed. I had to throw out kitchen utensils, important paperwork, keepsakes, and (most impressively) an entire plastic tote of clothes, tightly covered with a secure-fit, snap-on lid... which the rats apparently chewed through in order to destroy the clothes within. The items were clean, so I assume they liked the scent of the detergent?
I then remembered that the facility had provided me with (and charged me for) insurance- and subsequently realized that this [required] insurance does not cover damage from rats, water, or fire. I don't think it covers theft, either... so I'm not sure what it's actually meant to insure against, as those really seem like all the possible disasters that could happen at a storage unit.
When I emptied my unit and went to cancel it, I was annoyed to find that, per their policy, I had to cancel two weeks ahead of my scheduled payment date or pay for an additional month. Okay, that was my fault for not being aware of the policy, so I paid for the extra month after I cancelled.
And then, somehow, another month's rent plus late fees, were withdrawn from my bank account. I got a letter threatening to put a lien on my (now empty and lockless) unit. In total, over $250 in rent, penalties, and fees was charged to my account... for a single month, for a unit I had cancelled more than 30 days before:
This month, I got a payment reminder. I replied and explained the situation, but although I did receive a response, nothing has been resolved. I have had to lock my bank account in an attempt to stop Lock N Key from charging me 4 times their regular monthly rate, for a month, for an empty, lock-free storage unit that I cancelled 3 months ago, I may have to actually cancel my card. Meanwhile, I've been overcharged by well over $600 in total... so far. It's beyond ridiculous.
Between the rats, the fees, and this facility's refusal to address payment issues, choosing Lock N Key has cost me a huge amount of time, stress, and money, as well as a number of personal items which were destroyed and cannot be replaced. I have had storage units all over South Carolina, including a couple others in and around Aiken, and I can honestly say that Lock N Key is hands-down, no contest, the absolute worst I have ever used. Pick literally anywhere else.