*** BEWARE ***
1) *** The only other review on Google reviews (where I have also posted to warn others) is by "Andrew Edwards" - which is hysterically funny, at best, as he is a partner and installer in this very questionable business ***.
2) Jacob, the owner, goes 0 to 60 in a heartbeat, from ultra pleasant to a hot headed, irrational, unprofessional, unethical BULLY, not only in my experience but also per his antagonistic and unprofessional replies to other reviewers posted in YELP.
3) They had to replace my gutter twice after first, mis measuring the length, then again, as they installed my downspout cut approx 10" off from my rain chain catch and dedicated drain.
When I contacted Jacob to let him know there was a problem, and the cut for the downspout was off so far, it left my rain chain uselessly hanging at a diagonal and nowhere near where it was previously and leaving the chain useless, he started off telling me that they could "move it".
As the text conversation ensued, he started trying to aggressively cover his bases, not wanting to either acknowledge that this was yet another error on their part, telling me that they couldn't install it into an enclosed garden. I corrected him that there was a dedicated, underground drain for the rain chain. He argued repeatedly that, it was not possible and that he was not about to fulfill any warranty if we put the rain chain back where it had been previously - where there was an underground dedicated DRAIN PIPE. He became hostile and demeaning, demanding to know, "DO YOU UNDERSTAND?"
4/2/25, They showed up early morning at my house unannounced, they would not make eye contact or speak but did replace the gutter, then promptly started spamming my phone - I found there were over 10 calls from Jacob - however, no voicemails.
Later, he texted me, demanding immediate payment and telling me that payment was due two days ago (* that would have been before they had even finished the original work - and in our earlier heated texting, we had already told him that payment would be made after the job was complete and the gutter replaced to match the original gutters and accommodating our rain chain and drain below)
*** NOTE - Jacob's invoice stated that the balance was due 4/26/25. When I got home from work (4/2/25), I made the payment just to be rid of him and to avoid any further discord - however, he continued to text me that he expected payment. I responded to him that I already had, which was verified online as "PAID" and told him I would be sure and leave a review of his business, ethics and unprofessional, discourteous conduct, as I am detailing here to warn others.
In the beginning, after seeing their very nice and professional appearing, however, incredibly DECEPTIVE website, we had also considered hiring them to paint our house. While Andrew Edwards originally stated they would paint behind the gutters when they replaced them, they apparently built in the future potential for the paint project as they left the area behind the gutters filthy dirty (I had to request that they so much as use a broom to remove all the debris collected there - however, they had already installed one side of the house so the debris and dirt remains behind the new gutter. No cleaning, no painting behind the new gutters was performed - so now, when we hire (definitely someone else) to do the exterior painting of the house, the gutters will need to be removed to clean and paint behind them.
BEWARE. read more