Big NO NO :Hit my forehead with the X-ray machine, causing me to feel dizzy for several minutes. I just left Simply Dental in Elmhurst earlier.
I had a very bad experience at this clinic today. The technician, Amy Ma, was rushing and disorganized while opening the tool package for the X-ray and was hurrying through the whole process. She then hit my forehead with the X-ray machine very hardly when she swung it from my left to my right, causing me to feel dizzy for several minutes. Her apology was brief, and she seemed more concerned about whether I could continue and finish my cleaning appointment than my health.
When I calmly mentioned the incident to other patients as I was leaving this unsafe clinic, hoping to warn them to stay safe.Winnie at the front desk responded aggressively. She spoke loudly to me, telling me it wasn't a big deal and even told me to stop talking and bothering other patients. Her attitude was rude and unprofessional. When I pointed out that the impact could've been serious for an elderly person, like my grandpa, she said, "Yep, but you're not 80 years old," which I found shocking.
Even after being injured, I continued to speak calmly. and I have the right to express myself.
I've been a patient at this clinic for years, but today's experience left me feeling that patient safety isn't a priority here. @New York State Department of Health (NYSDOH) #New York State Department of Health (NYSDOH)
***Please contact me after this complaint, as I am requesting compensation for emotional distress and physical pain, if you still uphold medical ethics. Also, since there are cameras in every room, you can review the footage to check what happened today.
**My forehead still hurts a bit when I touch it now Jan 25, 2025, 4:08pm, and it's swollen. read more