It only gets one star because it makes you choose one. They are not worthy of even one star. This might be the worst customer service we have ever experienced. We paid almost $300 for glow in the dark Service Dog patches back in August. When the patches arrived, the background was white instead of black, and the writing wasn't complete. On most of the patches, the G was partially missing. We have called about 15 times with no answer. The voicemail is full so leaving a message is not an option. On the machine it says you can text with questions. I have sent at least three texts with no response. I have also sent multiple emails with no response. I hope this company feels good about themselves. They just stole $300 from a non-profit that provides service dogs for disabled veterans. Shame on you. read more

Took money - never shipped or did anything. Sent in my order, 1 year later....nothing. Called, Emailed, nothing. Don't waste your time or money. read more

You guys took over a month to process and deliver my small order of 3 patches... AND you got it wrong... Wow... you guys are incompetent.. read more

I actually received my order! But it was a month late, after the event I ordered them for. I sent numerous emails stating to cancel the order if they could not fulfill it during their 5-15 day order time. Finally got email responses but they stated they didn't do anything wrong, even though it "shipped" (or they printed the shipping label) 20 business days after my order was placed. Quality was not great either when I finally received my order. Ended up throwing the patches away. I understand this is a small business but they clearly cannot handle the orders they receive. I would say it's a 50/50 chance on whether you receive your order on time, or at all based on some of their Facebook posts. read more

I love my new patch! I wasn't expecting it to be screen printed, though I am guilty of not reading the item description's fine print. Also, the patch was a bargain and received in a very timely fashion. All in all, I am very satisfied with my order. Thank you! read more

Simple Patches - 1988 Milwaukee Brewers patch. - Customized Merchandise Near Me - Las Vegas, Nevada

I email specifically asking if they could provide patches with the carbon fiber background they advertise in their "Hall of Fame" section of their website. I was promptly informed that they could indeed do so and I placed a $100 order for 16 patches. Order comes two weeks later, but without the promised carbon fiber background. I e-mail customer service, who apologize and tell me they will replace the patches for free. Two weeks go by, no response or confirmation of the shipment, so I e-mail again. This time I am informed that they "no longer provide patches with the carbon fiber background" despite being informed and assured that they did. I would not have ordered if this was the case. In a final slap in the face, they offer me a 15% off coupon, as if I'm ever going to order from these scam artists again. read more

these people had charged me $63 for 10 patches that could've of cost me $20 to make myself. they stretched the image, messed with the colors, and instead of doing the design of the patch, they just printed an image of the patch,....for the patch. they wont refund me. and wont let me send them back. very poor quality work and very poor customer service, plus there website could use updating, its a sign of how little they care about presentation and their products. read more

Simple Patches - quality is terrible, stretched the image, messed with the colors and its printed material glued to velcro, very cheap - Customized Merchandise Near Me - Las Vegas, Nevada

Before placing my order, I specifically asked that they print my patches how I had them in the design file. They assured me that they would, so I placed my order. Patches did eventually arrive, and they did exactly what I asked them not to do. I contacted their customer service, and they told me I was at fault and had submitted the wrong type of file. I didn't. I've been a designer for 15 years and I know what kind of file to use. I managed to show them this was the case and that we had clarified everything before the order. They still told me I was at fault, took no responsibility, and refused to replace my product with the correct one or to refund me. read more

They shipped my patches in well enough time. But the patch colors were FAR off from what I ordered. They had the nerve to send me pictures of the patches next to picture I ordered from and actually say "they're close enough". Nope. These are garbage. $75.00 down the drain. I asked several other questions in my email correspondence and they were all ignored. And the last email they actually ended it with "please let me know if you have any further questions"... find a local shop and give them your business. Embroidered patches look way better than these anyway... read more

**Do not do business with this company** If I could give zero stars, I would. Customer service is hoooorrriiibbblleee. Lisa was extremely incompetent and unwilling to help expedite a second shipment I wanted to pay for since the first batch never arrived. After exchanging several emails, my request for a contact phone number was completely ignored. Don't be fooled by their "delivery guarantee" because they make you jump through hoop after hoop. I was so frustrated that I cut my losses and took the hit on the order. read more

Mutiny Shop. I had done approximately 0% research on this company before ordering. Man I wish I had. Website says up to 15 business days for manufacturing. My order was placed 2apr. On 28apr, I tried contacting them via phone, email, Facebook, and text, all multiple times. No response. 29apr, I filed a paypal dispute. After that (30apr) I received a response via Facebook saying my order was partially completed, but would be completed that day and shipped the next. 4 may comes with no tracking info or shipping confirmation. 5 may, escalated to paypal claim. Then I received contact via Facebook on 7 may saying my order had shipped and provided a tracking number and was informed I was upgraded to 2 day shipping. 9 may comes and goes with no update on tracking and I go back to their Facebook and call them out. I was given a story about how it hadn't made it out on friday, but they thought it shipped already. I ask what happened to it shipping the previous week like they said it would and BOOM radio silence. 6 hours later, tracking info updates with an initial scan at the post office. Conveniently, it's the same scan that happens when you drop it off at the post office. Patches are due to me tomorrow by tracking info. And to top it all off, I've been blocked from posting on their page. 0/0 for customer service. Won't do business with them again. read more

Be very careful with this shop. A quick google search will help you. First I was told my order would be to me by June 30th. It wasn't and when I was finally contacted by the shop, they promised it would be to me by July 2nd. I have still not received anything and the company will not return any of my attempts at contact. I have started with a PayPal dispute, as other customers have had to. I am considering a BBB complaint, but if you check the BBB site, you will see many of the complaints on the shop go without resolution. It's probably not worth my time to file an official complaint with a government agency such as the local business licensing office. Just be careful... read more

Ok, despite all of the negative reviews I actually got my order and it was on time. For the price the the quality was not bad either. Mind you my order was small (two pieces) but still I got it a few days before the estimated date. My only issue was the customer service. After seeing the negative reviews I decided to give them a call and check on my order. A woman answered and told me that they were no accepting calls, nice. I would have given them five stars if their customer service was better. P.S. I hope others get their orders ~ S ~ read more

I have no clue how they make money. Over two months and no product. I had to call my bank and dispute the charge before they gave me a refund. read more

Worse service ever. They are only out to get your money. Patches look awful. Poor quality. Not as described. Refused to help fix the situation, they only want your money. read more

I'd rather go out in public, find a random baby and punch it in the face than order from your terrible company again. I waited 2 months just to get the garbage that came. Not to mention your site says it will refund a discount if the order is being shipped to a deployed location but never received it. The "patches" I received weren't worth more than $10.. read more

Saw the reviews but read a letter they posted online at their Facebook page that stated they were aware of the problems and had fixed it. Don't believe a word! they took forever to make my patches and when they missed the 15 day deadline by 5 days I asked for a refund because I needed them earlier. They never respond to two emails. Had to take it up with paypal. Don't waste your time or money, they ant worth it. read more

I was a little bit scared after I placed a patch order when seeing all the negative comments, but the result and service came out just fine. The normal turn around time is 7-15, they shipped my product 13 days, and I got it 2 days later. The product came out exactly the same as I expected. I ordered one patch only, so it took them a lot faster to process my order. This is the only store I found so far you can order only one patch per order. read more

Horrible service. I ordered TWO T-shirts from them online on May 31, it's now June 25th, no shirts yet. I emailed them twice and got vague semi rude responses. Finally got a tracking number yesterday, says it hasn't even left the facility yet. Oh and I payed extra for express shipping, I don't know why. This has been a horrible experience. I'm a member of a nationwide militia and know a ton of people who shop here for tactical clothing here. I'll have to spread the word. read more

I placed an order for one decal and a hat july 1st. September 1st, absolutely no word from them. So I email them and they said it'd be shipped out a week later. Over a month and some ignored emails later, still absolutely nothing. Don't waste your time here, you'll just be ignored. read more

Do not order from this place. They will never ship your patches but will charge you immediately. They will then string you along via email saying your patches are in process. I ordered 4 patches and still have nothing well over 6 weeks later. They finally responded to multiple inquiries and stated that they would produce my patches asap, I said no I want a refund. They cancelled my order immediately but never refunded my money, after 3 weeks of waiting I had to file a credit card dispute. I will absolutely be filing a BBB complaint on this company. read more

The turnaround time is a little bit high (~25 days in my case) and the customer service response can take a few business days, however, for the price I paid the quality of product I received was FANTASTIC. The image is crisp, the colors are accurate, and the build seems sturdy. I would be hesitant to order this in a rush but I look forward to finding another reason to order something from here. If your order seems to be taking a long time try to get in touch with them via e-mail and they should get back to you. read more

Horrible customer service! It was our first time using this company and it was a terrible experience! We need patches to customize our company uniforms. Requested a specific size of 2.5 x 4. When we request a proof we were told they don't do proofs and that no proof was available. Upon trying to call to discuss the order, we discovered you cannot reach them via phone only via email and the response time is awful. We were quoted a turnaround time of 5 to 20 days. They were not shipped until day 20, and when they arrived they were so ugly! The company decided to cut out their own custom shape which is very unprofessional it looks like a kindergartner cut the patches out, not what we requested. When we contacted them to discuss the issues, we were told the website says they can cut the patches to their liking (which I don't see anywhere) and that we could re order them at a "generous" half off. We want a refund, or for the company to honor customer satisfaction and this company refuses. DO NOT USE THIS COMPANY! Go with a professional company. read more

DO NOT ORDER FROM MUTINY SHOP! Pay more to get your order done correctly and on time. They shipped my patches to me incorrectly and two months later have not gotten me the corrected product. They are no longer answering my emails. Very poorly run. read more

They messed up order and after calls, text, and MANY emails I need to figure I through my money away with them. The order was for 5 pcs and they were not even close to the art work I sent them. I would stay away. Price was good if I would have something to use. Now it is lost. read more

They messed up the color on the patches I ordered. They gave me some stupid excuse it was the dpi of the image that made the color wrong. But I am smarter than they are because the color was wrong because of the background color. All they needed to do was adjust the colors a bit to make them darker. When I contacted them about the issue it took them over a month to respond with their stupid excuse. They Guarantee their work for ANY reason your not happy but refuse to remake my patches they messed up. Please try another vendor.The child that runs this place does not know how to do GOOD business. MAYBE when Bri the owner grows up and realizes that ripping people off is no the way to do thing her business will thrive. read more

They have horrible customer service. Talking to them is like talking to a brick wall. My order is now late and I have tried to cancel per their terms and conditions and they will not cancel it. Will never use them again. read more