We knew before buying our house that we would eventually need to have a new heat pump installed…read morebecause the old on was installed back in 1995. I heard advertisements on the radio about ACTS 10/10/10 offer. That's 10 years manufacturer's parts warranty, 10 years extended labor warranty, and 10 years free maintenance where a technician comes out twice a year (spring & fall) to provide preventative maintenance. It's a great value. We also had all new ductwork installed and a few more registers added so we knew there would be quite a bit of work going on for a few days. Turns out, it was completed in one day because the doubled up a crew to get it completed. The guys showed up on time, the were respectful, hard working, knowledgeable, and polite. We were thrilled with the professionalism of Jacob, Gary, Tyler, Jorge, and John. I highly recommend ACTS.

Troy and Chris did an excellent job repairing my vent works under the house. They were professional…read moreand cleaned up after they were done with the job. ACTS stands by their promises and service.

The guys were on time, very courteous and professional! Every contact I have had over the past…read morethree years with LHT has been positive. Great office staff and servicemen. Thank you!!

Installation of HVAC system provided for our condo unit. We recently had moved in and signed up for…read morethe maintenance service. A recent maintenance service detected a leak in the current system. Considering the age of unit, decided to have a new Trane system installed. Due to some medical issues we had, Joe and his crew worked with us to schedule a time that worked for all of us. Turner, Jake, & Terry arrived as scheduled at 8AM. We had to leave for doctor appointments and left a family member home to be present in case of issues. The crew did a very thorough job installing the air handler and roof unit. They finished earlier than expected, and clean-up was awesome - when we got back, never even knew they had been there. During the installation, a family member fainted and crashed to the floor. Turner came running to her aid - that was very much appreciated! When we returned again from our appointment, we saw the thermostat was a different size and left a big area from the old one uncovered. Turner came back later with a new cover and installed it. The next day, I went to the office to pay our bill and met with Joe. Told him about the opening and he offered to find a way that would reduce the amount of work I had to do. Within 30 minutes, he was at our unit and used an older cover model to expertly reduce the exposed area. Everyone went above and beyond a normal cause of expectations. The clerical staff, Missy, was most helpful at well. I would most heartily recommend LHT as a provider; the value is terrific. Thanks to all!

HVAC Installation Review - Myrtle Beach, SC I purchased a…read morenew unit in May of last year after my old unit had clearly seen better days. It was running constantly and often relying on auxiliary power. At the time, my wife had just been diagnosed with heart failure, so it was very important to me to ensure she was comfortable. Our previous unit simply wasn't reliable anymore. The Good: The new unit itself has been excellent. It runs smoothly, efficiently, and our power bill has noticeably decreased. We also opted for the variable-speed fan, which we absolutely love. From a performance standpoint, I couldn't ask for anything better. The Bad: Our experience during the sales process was frustrating. The representative (Mo) arrived quickly and began presenting options. I had previously been told our old unit was undersized for our home, so I specifically asked for a proper evaluation to ensure we were getting the correct size system. Unfortunately, I would describe the sales approach as very similar to a car salesman--lots of reassurance but very little detail. I repeatedly asked for a full cost breakdown (unit, labor, additional components, etc.), but was consistently told, "Don't worry about it, everything is included," without any real transparency. The Ugly: After doing more research and speaking with other companies, I strongly feel that we overpaid--potentially by 30% or more. At our one-year check-up, the unit was running perfectly. However, we were told that our ductwork now needs to be cleaned. This was disappointing, as duct concerns were discussed during the initial consultation and we were assured everything would be addressed. Now it feels like an additional expense that should have been handled or clearly communicated upfront. Final Thoughts: While the equipment itself is excellent, the lack of transparency and follow-through during the sales process was a major concern. My recommendation is to shop around, get multiple quotes, and insist on a detailed breakdown before making a decision. I believe there are other companies out there that can provide the same quality equipment with better honesty and pricing

Chris did an amazing job! He was prompt, courteous and very efficient. He did an excellent and…read morethorough job of walking us through the maintenance process and explaining the results. Great job Chris!

We were very pleased with this company. Our AC went on the blink and they had great reviews. I…read moredefinitely would recommend them to anyone that are having issues with their AC/Heater units. The technician was prompt, knowledgeable,courteous and fixed everything within a couple of hours. The office staff I spoke with on the phone were friendly and helpful. They were reasonably priced also.

They just quoted me a one time service fee for one basic seasonal cleaning/service of 145$ plus tax…read morePlus another 300$ to add up to a pound of freon if it needs it. Heaven help me if it needs 2 pounds or more! Needless to say I won't be bothering to get them to quote me an estimate to replace my10 year old HVAC system which will soon need a total replacement. They have already priced themselves out of "reasonable" range.