We moved a 3 bedroom plus basement house from Columbia to Hazelwood, and Rent a Vet did a great job. I would highly recommend them for these reasons:
1. They are reputable and legitimate. Having researched and gotten quotes from over a dozen moving companies for this move (National companies, St. Louis companies, and Columbia companies), having movers that are totally honest can be difficult to find. I went into the move fully trusting Frank and his crew to move our things, and they did.
2. They have great prices with no hidden fees. Their rates were the best I found, and they charged a flat fee, which was great. Frank even showed up with additional men and trucks than I expected and called in extra guys later in the day to help with unloading, and it was still the quoted fee. No hidden costs, and I think the quote even included tax!
3. Frank was responsive, and he oversaw the move personally. He always answered all of my many, many emails promptly. Sometime during the time unloading happened, we also had some minor property damage (approx. $50) that happened to an outdoor item that had also been damaged previously by dry rot well before the move. While the damage might have been caused by the high winds from a storm that moved through during unloading, Frank took the time to look at the item, listen to our concerns, and reimburse us the same day. We also had some concerns with the manner in which the boxes were being unloaded in the rain, and when we told him, he promptly changed how they were being unloaded to better protect the boxes at more work to him and his men. He also made sure at our request that no dollies were used in the house we were moving to due to its wood floors.
4. All of Frank's crew were great. I honestly cannot remember seeing one of the guys ever take a break apart from drinking a quick glass of water and then getting right back to work. They all worked very hard on a very hot, miserable day, including rain for part of unloading. I was not loading or unloading, and I was at times feeling dizzy from the heat that was in the 97-100 degree range, but all the crew worked continuously and at full effort. Towards the very end of unloading, they literally ran boxes from the truck to the garage to try keep the boxes drier in pouring rain. (For planning and packing, be aware that they load/unload in the event of rain.) They also worked non-stop with no breaks in sweltering heat, and they were really good about asking where things went that they weren't sure of. There were a few rare things here and there that could have been handled a bit gentler, but I think that is honestly just part of the stress of watching your possessions be moved. And we had no damage to walls, floors, or our items. They also all seemed like genuinely nice people who cared about doing a good job, and they all worked really hard. I honestly wish we could have afforded bigger tips for them. They were all stellar.
5. They have experience and planning. Frank brought enough pads, trucks, and men to get our move done in one day like we asked. Everyone on the crew seemed experienced, and items we wanted wrapped in pads were wrapped before we even had to ask. Everyone knew what they were doing and worked well together. There was no time wasted in coordinating between people. Everyone knew what to do, and did it efficiently.
Bottom line, I would highly recommend Rent a Vet to anyone moving. Frank is honest and reliable. Their rates are very competitive. And all of the crew are dedicated and worked amazingly hard. Thank you for moving us! Great crew and great company. read more