Dr. Clutter charged me for a procedure he did not do, an ENDOSCOPY. He used an OTOSCOPE for a…read morecursory exam that lasted about 1 minute or so. If his assistant is honest, she will verify this. I can also verify the timing with a receipt because I immediately went shopping when I left. Now he seems unreachable. Dr. Clutter seems to have retired in the past week so why was he taking new patients and why has his name been removed from the switchboard and no extension for him exists when calling the Folsom office. I have spent considerable time on this already and I have also left a message at Dr. Groppo's office on Friday, June 21, but no return call yet. Apparently, FRAUD is not a big enough thing to worry about. There are other reviews that said he has done the same thing. One back in 2019. So, how many have their been over the years? It's draining and time consuming for folks to get these kinds of charges removed. I hope Sacramento Ear, Nose and Throat will rectify this and remove the charge so I do not have to waste time escalating this to a state and/or medical agency.

Racism? Wow. The receptionist (blond, big lips) was less…read morethan welcoming to me as a new patient. No smile, no please nothing. However when the other 2 Caucasian women came in she was all polite and cheerful.

This prick decided to listened to donkey allergist Dr chips and play off my major balence disorder…read moreby bringing me in when staff was at lunch. Completely dark and empty office. tell me nothing is going on and send me out the back door! I have a loss of 23% of my balence, hearing loss, tinnitus, hyperacusis and I'm suffering drop attacks and shortness of breath every night severe air hunger because a doctor he knows wants this that they caused to be covered up and they complied! Criminals

Dr. Was the first Dr. that wanted to find the cause of my imbalance…read more He is very concerned and listened to my questions and I have found a great ENT . Waiting for results . Thank you Dr Groopo..

One of the best doctors I've ever had. Completed a diagnosis that other doctors missed, spent a lot…read moreof time and effort in caring for me. Performed surgery on my jaw, which lead to my healing! She was kind, compassionate, and skilled. Exemplary!

Appointment was scheduled for 9:15a and asked staff when i would be seen and the front staff said…read morethat dr yee was not even here yet. They explained he is usually late and dont know when he is coming in. They have three patients sitting in rooms already with no answer for when he will be arriving. i would never recommend or come back . Was telling them i prefer to go to all ears to receive my hearing aides and they were very pushy to try to get me to stay with them .

Dr. Yee was great. Listened to what I had to say, had realistic answers and didn't make me feel I…read morewas being rushed off. His front desk staff is an entirely different story. Each time I came in, they made eye contact, then went back to what they were doing. No "Hi, hello, go to hell" nothing. Then, as I was waiting in the lobby, the blonde haired receptionist was talking on her phone, cursing, and being unprofessional. Handle your business on your own time lady. I also had to call to reschedule a cancellation, that they didn't inform me of. They canceled the appointment, then didn't contact me in any way shape or form until I called the office to inquire what happened. You'll have to do the leg work for them, but Dr. Yee is worth it.

DO NOT GO HERE! They have more than quadrupled the prices of their shots this year and the…read morephysicians are very sketchy about telling you the truth about the costs and options. I would recommend going anywhere else so you don't waste a year and hundreds of dollars.

First, the front desk office personnel were extremely helpful and friendly. I was taken into the…read moreoffice right at my scheduled appointment time. The hearing test that I was given was the most thorough that I have ever received from the previous 2 offices that I have visited. The M.A. who preceded the Dr. for vitals, health history, etc. was very attentive and kind. The Dr. took his time to evaluate my condition and I wasn't rushed. He genuinely cared about my health and symptoms. I would absolutely recommend Dr. Tim Fife to anyone experiencing issues with ENT. He holds a very compassionate interest and exemplifies the highest of standard in caring for his patients.

This office is a masterclass in poor communication and impossible expectations for patients…read more I am an established ENT patient who called needing to be seen urgently. I was told I couldn't be scheduled because there was "no referral on file" and that my previous referral had expired -- only to then be told that my prior referral was never sent at all, resulting in the doctor not being paid and supposedly "eating the cost." As a patient, I had no way of knowing this, was never informed at the time, and should never have been made aware of internal billing failures or financial consequences in the first place. That information was inappropriate to share and felt like an attempt to shift responsibility -- or guilt -- onto the patient. At my last visit, I wasn't actively having symptoms at that exact moment (because ENT issues are not something you can schedule on demand). The doctor seemed annoyed that I was even there, yet explicitly told me to call back when symptoms occurred, advocate to be seen urgently, and inform staff that he keeps openings -- even over lunch -- for this exact situation. When I followed those instructions, I was shut down by staff, told I needed a brand-new referral, informed the doctor would be out for two weeks, and offered a medication refill -- for medication I've never been prescribed because I can't get seen when the issue is actually happening. So to summarize: * I can't be seen without a referral * The referral process apparently isn't handled correctly * I'm told to come in only when symptomatic * Then told I can't come in when symptomatic * And somehow this is all the patient's problem The entire experience feels disorganized, dismissive, and borderline gaslighting. Patients should not be expected to navigate internal billing failures, referral errors, or be made aware of who did or didn't get paid just to receive basic care. I will not be returning.

Best Dr ever most compassionate caring knowledgeable doctor we have ever visited. This man's on…read morepoint

Just saw him yesterday. He's competent, compassionate and spends ample time listening and giving…read moreadvice. He scores a perfect 10. That's why he's so busy and likely closed to new patients!

Highly recommend. Dr. Robinson has been very responsive to my questions and concerns. Every time…read moreI've had to see him it's been a good experience.