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    Simon Schouten & Son

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

    Services - Simon Schouten & Son

    New roof installation

    Roof replacement

    Simon Schouten & Son Photos

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    6 years ago

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    JCI Gutter Services - Rochester NY wrap around Gutters

    JCI Gutter Services

    (2 reviews)

    He did our new gutters install and did a great job on time polite good workmanship replied in…read moretimely fashion Thank You

    This is not an evaluation of JCi Gutter Services as a whole, merely a reflection of my experience…read more On 10/13/2022, I inquired about price, availability, and reliability to clean my gutters, and JCi subsequently committed to cleaning my gutters before winter in an email stating, "You got it!!!" [Emphasis JCi's.] On 12/20/2022, I emailed JCi noting that I'd apparently not made its list after all and that I'd look elsewhere for a reliable contractor. The response included an apology with excuses about workload and weather, and an offer that if the weather warms up he could "try to get out there" -- not exactly the 'firm' commitment he'd made in October, so I once again stated that he needn't worry about it as I 'd look for someone reliable. JCi emailed again late on 12/29/2022 with an offer that he "may be able to come by" the next day -- once again, not a firm commitment to actually showing up, so for the third time I responded that I'd look for someone else -- some reliable. JCi replied on 12/30/2022 that, "I wasn't really interested in working for you after that last email but I was going to fit you in...". And there it is -- with JCi, I am the bad guy despite being clear in my very first inquiry that I was looking for someone RELIABLE. I am the bad guy despite the fact that JCi failed to keep a firm commitment to clean my gutters before winter [There's a word for that, and it's not "Reliable"]. I am the bad guy because JCi couldn't be bothered to let me know they couldn't keep their commitment [Reliable? Guess again!]. I am the bad guy here because I have this outdated notion that fulfilling one's commitments and keeping customers informed are actual evidence of being reliable -- not promises that I'll "try to get out there" and I "may be able to come by", all the while hedging your actual level of commitment by noting there are still other customers still needing service.

    A Plus Gutter Cleaning

    A Plus Gutter Cleaning

    (15 reviews)

    We've had A Plus clean our gutters for the last few years. The gentlemen were polite, efficient,…read moreknowledgeable, and checked all of the gutters and downspouts (ours go into the ground). They checked that the gutters are all pitched correctly, and recommended we trim the over hanging branches, etc. We will schedule with them again in the Fall after the leaves are done.

    As per the owners response to my review posted below: Simply inaccurate. Not suggesting he is…read moredishonest, but maybe his record keeping is as bad as his customer service. He said I called "a few times" - I called 10 times. Once to schedule. Twice to confirm after some weirdness. And the seven dates listed below spread out over a month. Their recording did say they weren't taking on new business. Since I had scheduled it previously, and verified, I should not have been included in the "new business." My messages all said something along the lines of, "I heard your message. We've been scheduled for some time, please have someone call me back to confirm my house will still get done, yaddah yaddah yaddah..." It was have taken him 90 seconds to return one of my many messages - way less time than it took him to pen his response to me below. -- The first time we used them they were fine. The second time, they screwed me over real bad. I called two weeks before Thanksgiving and scheduled two service visits to have our gutters cleaned - one to happen immediately, and other to happen the week after Thanksgiving. I explained why (they were full, a storm was coming, and we needed them cleaned immediately or it causes flooding in our house, the next visit would be at the end of the season after our trees were done with the cycle). I got a voicemail the day after our first visit was scheduled - the worker came to our home but decided not to do the job, because he saw a for sale sign out in front of it, and said we should wait until our house sells so they were clear for the inspection (1. Not his decision to make, 2. We had scheduled two services, so this was already addressed). I got a hold of him, asked him to come back, told him we had two services scheduled, and CONFIRMED that we had two services scheduled. They never showed up for the second service after Thanksgiving. I left messages on 12/1, 12/11, 12/13. 12/15, 12/19, 12/21, and 12/26. I asked to please have someone call me back, so I would know if they screwed up their end again (worded much nicer at the time), or if they were just running behind due to weather. They still have not found me human enough to return my call. Now my gutters are full, covered with ice and snow, and I'm trying to sell my house. There are lots of gutter people out there. Go find another one who might show you an iota of respect and might succumb to showing some appreciation for their customer's time, money, and homes.

    LeafFilter

    LeafFilter

    (29 reviews)

    The overall product looks good. Installation took about 3 1/2 hours…read more There was a minor issue with one spot, that the company fixed a couple of days later. My biggest issue with them was the sales person. He flat out lied. He promised brown and slipped "clay" into the contract. He even went so far as to say that they would paint them brown, but lied again when I spoke with him afterwards, denying that he said that. You might want to audio record your conversation with their sales people. I wish that I had. Then the field supervisor and person who came out to correct the small error said that they don't have brown in this area. The customer service rep that I called indicated that they do have brown, and multiple searches online also indicated that they have brown as an option. The product seems good, but the deception is completely unnecessary and frankly offensive.

    Leaf Filter Syracuse ran a high-pressure sales pitch on my 87-year old mother-in-law with dementia…read more As others have pointed out here, their pitch is to start high to catch the vulnerable and come down to more reasonable prices if they experience resistance. My 87-year old mother-in-law with dementia, of course, had no resistance and she signed a $10,000 contract on a modest sized house. So scammy! So unscrupulous. She doesn't have $10K and so will probably be turned out of her house. They are preying on the elderly. CROOKS. Even if for some reason you decide you want gutter guards, don't support these predators and send your support elsewhere.

    Simon Schouten & Son - roofing - Updated May 2026

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