This bank recently bought our our previous bank in this location, we have been there almost a decade through 3 buy outs. We liked the people and have stayed, not because of the company running it, but we are loyal, unless mistreated. we have 2 local businesses with accounts and numerous personal accounts here. When I went in today to deposit 3 checks into our personal account, I was told that the canadian one (a check from my husband's grandfather recently passing) wasn't worth it and wouldn't be deposited. I said, 'excuse me? This is an authentic check, what do you mean its not worth it?" I then called my husband who went directly into the bank about 10 min. later to talk to the manager. she told him, (as she scoffed) " i don't know what the fee amount is, either $50 or $75, do you know the currency rate?" (THIS IS THE MANAGER OF THE BANK!?!) to which he replied, you told my wife it wasn't worth it and wouldn't deposit it.
She then asked "well how much is it?"
He said "$1500"
she laughed "well there will be plenty after the fees"
This is the lady who wouldn't even consider depositing the check earlier, and now has no idea fee amounts or currency rates! She was so LAZY she didn't offer to look up these services. I know this is how banks make money, so i knew there would be a fee, but to be scoffed at and treated as if they didn't need my business, even refusing to come up with a solution the first drive thru encounter, we will be pulling all accounts and NEVER recommending this bank to anyone ever again!!! She needs training in customer service and in services they offer, I wouldn't trust my money to a company that hires such unprofessional managers! read more