Wow! Not in a good way however. I have done my own taxes for years,but this year I could use some extra money. I decided to go to Jackson Hewitt, because it seemed like they would be the least expensive and have the the best RAL. Due to needing extra money. I made a drop off appointment and I didn't get the paperwork to fill out my information. So she didn't have my dependents info or mine for that matter. I was fairly relaxed about it when I got back to pick up my prepaid card and find out what I was getting back. Let tell you, I was surprised. After putting my dependents information and finishing up my return she almost hit send before she told me what my federal and state refund were going to be. Before leaving my place this morning I went through the rigamarole of using 3 different tax refund calculators. What can I say I'm the kind of person who doesn't like being wrong. I thoroughly went over the numbers before my appointment. I used Jackson Hewitt, Turbo Tax, and HR Block, I got identical results from all 3. I felt armed and ready to face the appointment with a stranger, in public,all by myself. (Hi,I am Melissa and I'm on the spectrum...anywho) This now leads us back to the beginning of my review. She and myself sat down to go over the return. I'm not sure how or why when I got everything straightened out with my dependent I ended up owning both state and Federal. I was incredulous and I was in disbelief. I mentioned that I calculated the numbers 3 times? I wasn't being hyperbolic. She was a nice girl and she didn't understand what she did wrong either. Clearly something had been done in correctly. I wasn't able to see the screen,and I couldn't get her to understand that. I picked up my papers I put them in my purse and walked away. Wow but not in a good way... read more