Absolutely terrible. If you like being charged fees, Arvest is happy to help you out. Be smart with…read moreyour money and bank elsewhere.

Great people, excellent service, and so clean. I recommend this bank if your looking for a bank for…read moreANY of your banking needs.

Was pretty good to start with but the have a guy there that runs the drive through he is very rude…read moreand respectful and is a troublemaker I still bank there I just will avoid him at all cost

Julia the loan officer condescending witch who don't care dont return calls or text after she…read moretells you to text if u have any questions

Awesome customer service. Mortgaged with them for over 10 years with solid payment history of…read morealmost $100k in interest. Sold our home in late February and paid in full the final payment. Title Company held onto the payment for 3 weeks due to buyer delay and it triggered a 30-day late payment on my credit. Dean at Branson Bank basically shrugged his shoulders and said there's nothing he can do, the payment was late. I have a friend who works at another bank and confirmed that there was something they could have done but it's a pain and it's easier just to ignore the dispute and let the credit companies clear it off. **UPDATE** My credit score was corrected. Changed my review stars from 1 to 3. Somehow our multiple conversations did not convey that the delay in payment was due to the buyer and was out of our control, but luckily it was clarified by my review/post and they realized a correction could be made to my credit.

Great customer service have been a customer for over 15 years. Great people that value the local…read morebusiness owner and residents. Hometown bank

As a customer of US Bank I have been astonished at the poor customer service. I have been in twice…read moreto do a wire transfer and of all the staff only one person can handle a wire transfer. That employee spends an inordinate amount of time chatting with other customers about non banking business while I have waited. Gave up on 2 separate days waiting. Their sign says 5 star service guaranteed but there is no evidence of it.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Staying in the Branson area for an extended time, so I was looking for a local bank to open a…read morechecking account with. I like to check out a bank prior to opening an account, so I went in to the teller counter, and asked to get a roll of quarters for a ten dollar bill. There were no other customers at the counter at this time. The teller looked at me and said, "Do you have an account here?" I replied, "No I don't have one, I'm from out of town." He said he could not give me a roll of quarters since I "did not have an account at his bank." Wow!! Never had that before! I went across 248 to the Branson Bank and asked the same question. They were friendly, quickly gave me a roll of quarters, and told me to get a cookie and coffee before leaving! Guess we know which bank I will be banking with!!! Moral of the story: You only get one chance to make a first impression.

This bank recently bought our our previous bank in this location, we have been there almost a…read moredecade through 3 buy outs. We liked the people and have stayed, not because of the company running it, but we are loyal, unless mistreated. we have 2 local businesses with accounts and numerous personal accounts here. When I went in today to deposit 3 checks into our personal account, I was told that the canadian one (a check from my husband's grandfather recently passing) wasn't worth it and wouldn't be deposited. I said, 'excuse me? This is an authentic check, what do you mean its not worth it?" I then called my husband who went directly into the bank about 10 min. later to talk to the manager. she told him, (as she scoffed) " i don't know what the fee amount is, either $50 or $75, do you know the currency rate?" (THIS IS THE MANAGER OF THE BANK!?!) to which he replied, you told my wife it wasn't worth it and wouldn't deposit it. She then asked "well how much is it?" He said "$1500" she laughed "well there will be plenty after the fees" This is the lady who wouldn't even consider depositing the check earlier, and now has no idea fee amounts or currency rates! She was so LAZY she didn't offer to look up these services. I know this is how banks make money, so i knew there would be a fee, but to be scoffed at and treated as if they didn't need my business, even refusing to come up with a solution the first drive thru encounter, we will be pulling all accounts and NEVER recommending this bank to anyone ever again!!! She needs training in customer service and in services they offer, I wouldn't trust my money to a company that hires such unprofessional managers!

Where do I start? I bank here and there are several things going on that seem kind of illegal or at…read moreleast down right messed up. #1: The female bank manager is hateful and disrespectful. On many different occasions I have been to the drive through or inside and she is rude to everyone she speaks to in person on the phone customer or employee. No excuse to be rude. #2: Why am I being charged a maintenance fee to have an account there and when I ask what it's for no one can or will explain it to me. #3: why am I being charged to cash my check at my bank? #4 why do I still keep you guys as my bank. #5: that fiver star service on your sign is false advertising and I should sue you. The only person excluded from this is this male employee named Rick. He's amazing. Zero stars for this business

This branch is great. They are quick and super friendly. They make YOUR business a priority and…read morecare about what they can do to help you. They answer any questions you have and make sure you understand all aspects of your accounts with them. I will always be a customer because of how much they care!

The Branson Bank off Fall Creek Rd is horrible! The teller with the short blonde hair and glasses…read moreis rude and has put my money in the wrong account 3 times since I opened my persoanl accounts with them inn August. The manager Sam does not try to fix this issue at all. My company banks with this bank and I make our deposits- the lady with the glasses and short blonde hair told me I was wasting her time when trying to decide what to do with our customers checks we were trying to deposit! The manager stood there and let her talk like that to me and did nothing! If you get this teller, double and triple check where your money goes!