I've been with this place before and after the were bought…read more I requested some help with the branch manager whom she said she would follow up with me. She blew me off and never cared to help me or call me back. At some point I'm changing banks since if she doesn't care about me as a customer then I don't care to do business with them.

I have been on that bank for years and I trust them with anything we are dealing with at the time.read more

Tammy and Misty both were rude when asking for information regarding an account. It felt as if it…read morewas a personal issue with both of them. No professionalism was demonstrated at all. I decided to close my account due to their behavior.

Easy access ATM off HWY 75. The bank is across the street. The ATM charges $3 which seems to be…read morestandard these days

Friendly, professional, and amazing personal service. Best bank in Texoma by far. Easy access to…read moreHighway 75 and downtown Sherman. Linked to so many other branches.

I will never EVER go to a large bank again!! Opened up a business account and the staff in Sherman,…read moreTX are not only welcoming, but absolutely GREAT at follow up! I felt a high sense of customer service, which will definitely give them a competitive edge. If you ever wanted a personal relationship with your bank, this is the place!! Thanks team!! You guys (gals) rock!! Mario, Paige, Shannon!!! Thank you for your quality of service! Means alot to me!

By far the worst bank I have had the chance to deal with. Untrained unqualified personnel,…read moreunbelievable errors, extensive delays in new account activation and poor/incorrect information provided by "personal bankers". It has been 16 days since my wife and I opened our accounts and there are still problems. I haven't decided whether to continue banking with this establishment or not. UPDATE: on day 18 after speaking with the banks high ranking official; I decided to close my account. Good grief, I've never been so talked down to. I triply don't see how they stay in business.

Do yourself a favor and Do NOT use this bank. Their systems are constantly down, there have been a…read morelot of times where I have not been able to access my money, long wait times to raise daily limit(which takes other banks minutes to change), they charge you to get records of your bank statements ($5 a page!) But you do not have access to them or can even view them online. The mobile app constantly stops working and requiring you to disable and reinstall it. At one point, I was not able to use my card on Redbox. This is the worst bank I've ever experienced.

I've been a customer for several years for personal and business checking. FU also has our land…read moreloan. They have been very easy to work with. All the ladies at the Whitesboro Branch are friendly and eager to help. Its been the best experience I've had with a bank.

Customer service is useless. Online banking is a joke. When they screw up your account they will…read moreplay dumb and put zero effort into correcting the issue. They have problems with simple things like zip codes and addresses and dont care. Dont trust them with your money.

While we were moving from Boise to Nashville we need something faxed and Walmart couldn't do it so…read moreI asked the bank and the manager was more than happy to help and didn't even question that we didn't have an account and didn't charge us. They were extremely helpful to traveling strangers!!! Thank you team.

I hope you DO NOT have stormie as a teller, rudest teller I've ever experienced....I ha e a…read morechecking account for over 35yrs at one bank or another

I have been trying to update my address on my account and this branch has been unable to help. For…read moresome reason they cant find my details in their system since this is a joint account. I have gone in person, called, mailed and whenever they respond they say that they will get back to me with a solution and never do. Its been easily over the month now. Not sure if its the incompetence of the staff or just nonchalance.

Just opened accounts with PNC. The staff were very helpful and friendly. We even left with a goodie…read morebag. PNC made the transition from my former bank very smooth.

I am disabled so they offered me a loss mitigation forms when I was in the hospital in 2017 kept…read moretelling me that I was missing a forms but they could not tell me which forms was missing. The vice president of the bank assured me that they were handling it and I would be safe. A sweet man stopped by and let me know my house was being auctioned. I have been sick again and my automatic payments defaulted. I have sent a money order that was returned. 2 wires were returned. The second wire had extra in case it was bouncing because of fees. It still got rejected. The funds are readily available and I keep trying to send wires. I called to find out why and they give the run around intentionally trying to foreclose. Different people giving different amounts to wire. No doubt they are personally contributing to the homeless population. They definitely should be investigated. I have all evidence of intentional foreclosure. I'm not special so I'm sure there are many other people who have had this experience. INTENTIONALITY FORECLOSING WHEN FUNDS HAVE BEEN SENT.

I've been trying to get a debit card for over a month. My previous one expired and they have been…read morereluctant to send me a new one. I jumped through all the hoops but have yet to receive it. Do not bank with them if you don't want to have to do everything in person.