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    Simerly's

    2.0 (1 review)
    Closed 8:00 am - 10:00 pm

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    6 years ago

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    WinCo Foods - Employees out front smoking

    WinCo Foods

    3.1(24 reviews)
    17.6 mi
    $

    Terrible customer service here. When issues are brought to management attention, they are met with…read morea poor customer service attitude and indifference. This rests on the shoulders of the store manager, Wendy, who not only tolerates this attitude from her employees, but leads by example... Of how you DO NOT treat patrons. No smile, and no introduction. Just an expression of a nasty attitude on her face. Her assistant manager acts exactly the same way, which is how I ended up speaking with her. Absolute F in customer service for both, with no exaggeration. Wendy will stare at you and say absolutely nothing when serious customer service issues are brought to her attention, then lie to you and say how she is sorry about your problem without the slightest furrowing of the brow. Professional lie detectors abhor this two-faced behavior, and Wendy is a textbook example. Absurdly rude attitudes coated with false apologies permeate the employees and management, complete with blame-shifting and outright abusive and intimidating behavior towards customers for their own pleasure and validation. You will not be treated with respect here. This store desperately needs new management. This is one of the lowest customer service scores I have ever seen, and I have prepared professional QSC reports for marketing for over 30 years. Lines for regular checkout are not reasonable, and the store staff will get nasty with you if you have a couple items over 15 in self checkout, even with many self check stands open. Staff run checkouts can be over 30 minutes long on a regular basis. The staff member running the self checkout was extremely rude, pointing to a 15 items or less sign in a snotty way and saying nothing, with 6/8 self-checkouts open halfway through checking out. Management blames their customers for the issues they cause themselves by having unreasonable wait times for regular checkouts, and escalate issues with their customers rather than de-escalate them when patrons bring legitimate issues to their attention. You will not feel welcome or a valued customer dealing with a management staff that acts this unprofessional when interacting with reasonable patrons. Shame on you winco management. You are a shining example of what not to do. From reading the other reviews here, it is clear you have a repeating customer service failure regarding your employees having a nasty attitude with customers, particularly in self checkout, and allow this to continue on a regular basis despite you being notified multiple times. Since management is engaging in this same behavior themselves, the cause of the customer service failure is far from being a mystery.

    I like WinCo Foods' great products and great prices and great people and performance. I like the…read morefood. Cool ambiance.

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    WinCo Foods - Good selection of wine and beers

    Good selection of wine and beers

    WinCo Foods
    WinCo Foods - WinCo Foods | Twin Falls, Idaho

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    WinCo Foods | Twin Falls, Idaho

    Simerly's - sportgoods - Updated May 2026

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