Dr. Eric is a good Dr. the problem is with the practice. I have been to see him at the West Hartford location 3 time. only saw him once. The other times I had to wait over an hour and a half and an hour. I found out on the last visit which was today 4/7/15 that they had double booked myself and another patient for the same time. The lady at the reception desk, when asked stated he was running about 30 - 45 minutes behind and it was not her job to contact patients and let them know there was a backup that the patients could call. I don't know but does not seem like good customer service to me. Some places can be arrogant if there is a shortage of what service they provide it should not be HHMC. They do not validate parking and I can see why. It would take away from the profit. My first visit was a horror show. I waited in the reception area for over an hour. Called into the exam room by a nurse who when reminded of the time thought she better get to work as she was going home soon. Waited for 30 minutes and then decided to walk out. No one took the time to check on me or explain anything. read more