I've been here for two appointments for some hand issues I've been having…read more Unfortunately, I am not impressed by the wait time. It took me over 45 minutes to see a doctor for a morning appointment. The waiting room was getting pretty packed by the time I got into a room, too. However, I really like Chris Dillon, a PA there. He is gentle and thorough and takes the time to answer all your questions. I've had to follow-up on some claims not being sent to the correct address, but so far, they have been very responsive.

As a new patient, I had scheduled an appointment with Dr. Mastella to discuss the surgical…read moretreatment of a trigger finger. When I attempted to pre-register online the system told me that the birthdate I entered did not match what they had in their system and would not let me proceed. I called the office and told them about the issue, verifying my birthdate for them. The next day they called and said they had fixed the problem and to try again. I did, but the problem remained. So, the day of my appointment I arrived 25 minutes early to fill in the paperwork. I then proceeded to wait for my 10:30 appointment. At about 11:00 I was taken into an exam room and told the doctor was finishing up with his last patient and would be in shortly. And so I waited some more. After waiting for more than a full hour, I decided that we could no longer wait. I informed the staff we were leaving and asked them for my copay to be returned. At that point, I was told (again) that the doctor was finishing up and could see me soon. No thank you! I understand that "emergencies" can come up during the day's appointments, but I have decided that my time is as important as any doctor's time, and I will not wait for longer than an hour to see anyone. So doctors, fix your scheduling systems, and do what it takes to show your patients that you value them and their time. As an addendum, I was waiting with my husband, who runs his own engineering firm, and if he were to show up over an hour late for his appointments with clients, that would be a complete lack of professionalism. They may have great doctors at The Hand Center, but they are not the only game in town. I now have an appointment with another highly regarded orthopedic practice.

I had an ACL replaced in my right knee and my husband had one rotator cuff surgerically repaired by…read moreDr. Dugdale. My husband followed Dr. Dugdale's orders on recovery ( which Dr. said was absolutely necessary for positive outcome) and has regained full use of that arm. My husband fell and hurt his other shoulder. For that particular injury, Dr. Dugdale did not recommend surgery, but PT instead. My husband did the PT at appmts/home and has regained full usage of that shoulder/arm as well. I too have full usage of my knee as a result of the surgery. Dr.Dugdale is an excellent surgeon and really knows his stuff. I wouldn't have any orthopedic surgery done without consulting with him first getting his recommendation and if deemed necessary then would request him to do the surgery.

I had what turned out to be a torn meniscus which caused intermittent pain. Dr. Dugdale suggested…read morethat arthroscopic surgery was optional but, since I had a planned vacation which involved a lot of walking three months later, I elected to have the surgery. What the X-Ray (and radiologist's report) said was that I also had mild arthritis. And the surgery had a risk of inflaming the arthritis. I don't recall Dr. Dugdale mentioning that risk, all I recall was a generic list that would apply to any surgery. But, regardless, following the surgery, I was in constant pain well beyond the expected recovery period and DR. Dugdale decided it wasn't an orthopedic problem and sent me back to my primary care physician. I eventually went to a different orthopedist (in a different practice) who ordered a new MRI and found the arthritis had, indeed, flared up. The reason I won't return to Dugdale again is the way I was dismissed as not having an orthopedic problem when, indeed, I did - and not one that was difficult to diagnose or particularly unlikely under those conditions, if he'd taken the time. I hobbled through vacation, as a result.

John Fulkerson ended my 8 month ordeal around 5 years ago where I went to 3 doctors over and over…read moreagain in Philadelphia which kept on telling me that there was nothing wrong with me or that there was nothing that they could do for me. I was at wits end. It seemed like my mother was the only person who believed that there was really a something wrong with not only my right knee, but my left knee. I hurt myself really badly playing basketball. I hurt both knees on the same day. I couldn't believe it. I had played sports 5 days a week for my whole life. Then I couldn't even walk a block without walking b/c of all the pain. It was so depressing. The doctors at the Rothman Institute in Philadelphia told me there was nothing wrong with me. I think I saw them 4 times. I saw Dr. Larry Miller around 5 times. The kicker I had to keep waiting 3-4 weeks in between appointments hoping that the next time would be different. I couldn't give up. I finally decided to try someone else. Someone said that he was one of the best on the east coast. He also fit me in right away. I remember to this day it was November 20th. I was injured in February. from February to November 20th barely able to walk in pain. Then Dr Fulterson (I remember this like it was yesterday) He read my MRI...and felt my right knee. There were two areas of distinct pain. He said you definitely have some torn cartilage. He also said that there may be two tears. He said the pain that I was having was not from the exact area was showing the tear on the MRI. He then said that I can operate on the 26th of November. So after 8 months of agony and helplessness in one visit I had someone who verified that there was a problem and that he would try and fix it. That he offered to do it 6 days later. I felt like he cared so much. I wound up getting a 5th opinion from the Texas Rangers Baseball Club team orthopedist and he concurred that there was some kind of tear by just reading the MRI. He recommended I get the surgery done by Dr. Paul Sethi in Greenwich. I went to Dr. Sethi who also gave me a half hour and went all over the MRI and felt my knee. Dr. Sethi fit me in and did the surgery which lasted 2 hours longer then he thought it would take. I had both a torn meniscus and torn articular cartilage that lined the femor. I was on crutches for 4 weeks and had rehab of another 18 months. He also performed surgery on a minor lateral meniscus tear on my left knee. I know walk without pain after going through 16 months of almost not being able to walk a block without crying. Dr. Fulkerson was the first one who made me feel like I wasn't crazy. Dr. Freedman of Jefferson in Phila told me that if I kept on looking and seeing enough doctors that I would find something even though there was nothing to find. He told me I was on a wild goose chase. My mom and I disagreed. I just want to thank Dr. Fulkerson for being there for me when I really needed him. There are doctors and then there are doctors who care. He is in the second category. thank you!

My son started physical therapy today at this place. Originally his intake was scheduled for 3pm…read more The place then called back and cancelled that appointment and rescheduled for 9:30am. We made it work and arrived for 9:30 only to see his appointment was changed to 10am. I know mistakes happen and I'm pretty forgiving of business. However the woman that I asked about why his appointment was shifted was rude and condescending. She never offered a simple apology for the lack of organization on their end to get appointments correct in the first place. The therapist (a different woman) was great. However, I would be hesitant to return.

I've been in for 2 back issues although I can't say the therapy cured the ailments (two surgeries…read moredid), it certainly relieved some of the pain and made my body more mobile. The therapists are extremely knowledgeable in their field of joints and pains and understand the best stretches and exercises needed to comfort an aggravated area. They're very professional and at the same time create a friendly caring atmosphere while interacting with their patients. I recommend working with this therapy group. I believe people will appreciate their knowledge and work they put into their patients, So: DON'T BE Pick one: _ A PAIN IN THE NECK _ A PAIN _ A PAIN IN THE BACK Go see them

3:20 appointment at 10 Birdseye in Farmington and it's after 5:00 and still haven't seen the Dr…read more Very rude. Dr finally came in 5:15 and was very soft spoken and nice. He apologized for being late but 2 hours is over the top late! If he wasn't so nice he'd get 1star!!

Dr. Kennon was recommended to me by my long-time physical therapist, who has practiced in the…read moreHartford area for several decades. He was also recommended by a knowledgeable friend. In 2014 he did my left hip, in 2019 my right hip and in 2020 my right knee. All were total replacements. I could not be happier with each result and recommend him unconditionally. All of my surgeries were at the CJRI at St. Francis Hospital in Hartford. While there I talked to several nurses and PT's. All agreed he was one of the top 2 or 3 orthopedic surgeons doing hips and knees in the area. He appears to do a very large number of hips and knees which is one of the things one wants in an orthopedist doing such procedures. My experience, and theirs, was that he combines an excellent surgical technique with a warm bedside manner, spending as much time answering questions and explaining all options and answering questions. I also found all the group's staff to be exceptional, from the PA's to the surgical schedulers. I cannot recommend Dr. Kennon more highly.

I consider my self to be at athlete despite my age. I've had a shoulder problem for about 3 years…read moreprior to seeing Dr Jambor (mountain Bike accident ). Dr Jambor was about 10 minutes late for my first appointment . He apologized for running late and sat down and spoke to me for a good 15 to 20 minutes regarding my injury and athletic goals. After examining my shoulder he ordered an mri which revealed a rotatorcuff tear. (which is what he predicted I had before ordering MRI!). I decided to have surgery and he did a fantastic job. He even called me on his cell phone the night after my surgery to check on me and see how I was feeling. A very friendly and empathetic doctor (rare for a surgeon). I have returned to playing sports and have Dr Jambor to thank. I would highly recommend seeing Dr Jambor if you need to see a caring and skilled ortho surgeon.

Four months ago I went to Dr. Jambor to have him look at my knee. I'm a very athletic person and i…read moreneed to keep my body healthy.. Anyway I went to get a MRI and Dr. Jambor concluded that I have a torn meniscus. So we proceeded to have Dr. Jambor go in and take care of my injury. After i wake up from surgery Dr. Jambor told me that he did not find a torn meniscus in my knee, even though he read that my MRI had shown I did in fact have a torn meniscus. After four months today i am still in pain and got another MRI and brought it to two other doctors and their is STILL a torn meniscus in my knee. I am very disappointed and frustrated that Dr. Jambor did such a poor performance in my surgery. Now i am going back into surgery for the same exact procedure that i wouldn't even have to be doing if Dr. Jambor did what we paid for him to do... I suggest NO ONE to go to him even if he is local.

I am so grateful that I found Dr. Thomas Banever to repair my recurrent inguinal hernia! When I…read morediscovered this hernia, I was particularly anxious due to some previous experiences. Dr. Banever was so patient with me, listening to all of my concerns and answering every one of them and making me feel comfortable. And he was so accomodating to all of my requests to help feel comfortable during the procedure. I could not have imagined a better experience getting this hernia repaired.I highly recommend Dr. Banever. He brings a wealth of experience and expertise along with his demeanor that puts you, the patient first. Despite that has likely repaired thousands of hernias before, and answered the same questions thousands of times, he treated every questions and concern that I had with such attention that made me feel truly cared for and actually helped repair not only the hernia, but my fears about about procedures like this in general.

Dr. Banever is a most down to earth friendly knowledgeable surgeon who truly cares for "the whole…read moreperson". He is approachable and takes time to explain everything. His handwriting is atrocious but he will clarify when questioned! I would recommend him without resservation.

I interviewed several doctors and when I met Dr Dukas I just knew he was the one to perform my hip…read morereplacement. He has exceptional knowledge & credentials, as well as a wonderful bedside manner. He will take the time to answer any and all questions. Both his office staff and surgery center team work efficiently to make sure the patient is informed and comfortable. They are kind and considerate throughout the whole process. My surgery went very well and the care I received at the surgery center was amazing. I went home the same day and was literally walking without any device just 4 days later. Of course there was the normal healing needed over a few weeks, but overall, even I was shocked how quickly I was up and about. They are so good about checking in, providing step by step instructions, both before and after, so I never felt lost or confused. I am finally walking without pain for the first time in a very long time. From start to finish, I was extremely satisfied. Highly recommend.