I rarely leave negative reviews, but this situation is too serious not to share…read more An employee of ours went into Trailer Leader to request a copy of a trailer title. Shockingly, the staff handed over the title to our trailer without verifying identity, ownership, or requiring any documentation whatsoever. No ID check. No paperwork. No authorization. Nothing. This is not a minor mistake--this is a major failure in basic security and business practices. Titles are legal ownership documents, and handing one over to an unverified individual puts customers at real risk. What made this even worse was how it was handled afterward. When I called to address the issue, I was connected to a manager who was completely unhelpful. Instead of taking responsibility or offering a solution, they said they felt like they had been scammed too. There was no accountability, no attempt to correct the situation, and no concern shown for the seriousness of what happened. The call ended with them hanging up on me. That level of care and professionalism is unacceptable--especially when dealing with something this serious. If this is how they handle sensitive documents and customer concerns, I strongly recommend proceeding with extreme caution. We expected a professional standard of care. This was the exact opposite.

Communication, availability. I messaged Colby on Facebook and he responded quickly. He had the…read moretrailer I wanted and was available the next day to show it to me on a Saturday and left a deposit to go get money. I returned on Monday to purchase the trailer. He had all the paperwork ready. They helped me get the hitch on and got me loaded up. They are super nice and very helpful. I would recommend this business 100%. If you need a trailer go here. They can get any trailer you need!

Greg is one who does what he says he will do, period. I do have doubts on their cargo trailers,…read moremade by Deep South in Hillsboro. They are not the best made or highest quality. I cannot speak to the other brands of trailer they sell, but be cautious when purchasing a cargo trailers. Greg is a man of integrity and that is at least to be considered.

EDITED::: I wanted to share that Greg and his office reached out to me and talked through the…read morecircumstances of this unfortunate situation. He offered to take the time to get my husband in the right trailer and even apologized for the unpleasant experience. Says a lot about a business owner when they take the time to make things right. Sometimes situations get the best of us, but Greg really showed good character with his actions today. Thanks for getting us in the right trailer and for being a good business owner! I definitely wanted to go on record saying I recommend Greg and his business! PREVIOUS:::::: DO NOT GO HERE! This is not a good place to do business. So disappointed with the service! After reading these reviews, I thought we were going to the right place when searching for a new trailer. My husband went in to purchase a new trailer and the TERRIBLE service he experienced is simply unacceptable. He requested a trailer, completed the paperwork with the understanding it was what he was buying and was then given A DIFFERENT trailer. He offered to wait for a new shipment and even pay more for a similar model to what he wanted and was VERY RUDLEY told to grab the trailer he DID NOT want and leave the premises. I cannot believe this is the type of establishment serving the Cleburne community.

Customer service is always top notch and I will definitely be back. They have added more horse…read moretrailers to rent as well. Super helpful all around, with picking out things you need to tow and helping you install it as well. Phenomenal customer service will definitely return to purchase

Circle B Trailers is an honest place to do business. Ricky and his staff are all very polite and…read moreknowledgeable. I have bought multiple trailers and now a truck bed from them. I was shopping for a place to buy an aluminum truck bed, which is a bit difficult to come by; as most people buy steel because they are less expensive. I was at the point where I was just trying to find one available and most of the dealers don't seem to care whether they sell one or not and for sure do not seem to have competent people working. I called to order from a few dealers who could not be bothered to call back or do the work needed to complete the order. TX Trailer Man was trying to charge over MSRP. Luckily, I went to the Norstar website, did a dealer search, found Circle B Trailers listed and got it ordered... Great experience working with Circle B... They are consistently good at what they do.

They will take your deposit and run. Suddenly trailer isn't…read morethere anymore and they refuse to refund your hard earned 1000.00 If anyone there also gets burned please turn them in to Office inspector General, and Attorney General of Texas for their scams and fraudulent business practices. Also the BBB. Excuse the Oig, and Aig will go after them with information reported to them. They screwed young parents just recently out of their 1000.00. Maybe everyone can get together and get them shut down.

REVIEW UPDATE SEPTEMBER 2019:…read more RV Depot's owner, Steve, took time to get on a call with us personally to discuss the issues mentioned below. One of the things touched on was his dedication to ensure training was provided to his staff to ensure they are not forcing or expecting a review prior to completion of paperwork, as that should never have been a requirement. Further, Steve provided for the cost of the damage part as well as shipping, fulfilling their responsibilities of the delivery of the Puma. REVIEW UPDATE: First, before we go into this update I want to make it very clear that we were advised multiple times we would not be able to complete the paperwork and, subsequently, take possession of our RV until we showed proof that we wrote this initial review found at the bottom of this page. Is it not a violation of Section 5 of the FTC Act to force reviews prior to receipt of product, as would that not be considered an "unfair or deceptive [act] or [practice] in or affecting commerce"? We complied to get the process over with, however we want to ensure other consumers are made aware of this behavior due to what we have to add now. We utilized the company's 30 day layaway option, during which the company showed very little interest in answering our questions over the phone regarding our travel trailer and pick up arrangements. Each conversation was met with condescension and a lackadaisical demeanor. For example, when arranging a time to pick up our trailer we had to explain multiple times that we must travel up I-35 as we are from out of town and we expect to run into construction which would delay our travel time. We set the expectation of a 2 hour arrival window. The representative from RV Depot could not accept that as an answer and proceeded to tell us that he would set us up for a 12pm appointment as their time was valuable and our sales person would be busy attempting to complete other sales. Once we got to the final day of pick-up, we were eager to take our RV home and, as such, were quick to disregard the hurried treatment we received through our walkthrough. During the walkthrough a bent-up, damaged floor vent cover in the living area of our Palomino Puma was found in the kitchenette; when we asked Alexis and the technician (who was there performing other minor maintenance) about this, we were reassured this was "an extra after repair," and to disregard it. While we continued inspection we were asked multiple times prior to being clearly done with our walkthrough if we were ready to finish paperwork. Being a used RV dealer, I would expect them to understand the importance of inspecting the product. Well, a few days after our arrival home we discovered the damaged floor vent cover belonged to the gaping hole of exposed ventilation in the flooring beneath the portable carpet that our recliners reside on. Once we discovered this, we immediately notified RV Depot with pictures, asking about getting this replaced (since it is still under its 6-month warranty). This was sent on 31 July. On 5 August I followed up again, receiving a reply simply asking we give them a call. After being unable to reach anyone via phone multiple times, I emailed them again on 8 August stating the same. Their reply was "My manager said that we wouldn't be able to ship you a new vent cover. They are very inexpensive and can be purchased online or at any place that sales rv parts or hvac parts." While this may be an inexpensive part, why are we expected to cover the cost of something not only under warranty, but also something the dealer lied to us about and that was not fully looked into when we first brought it to RV Depot's attention during our (rushed) walkthrough process? Unless you have no other option than to do business with this company - stay far, far away. Original coerced review: "Great purchasing experience - lucked out with a 2018, single-owner travel trailer!"

WOW !!! repair work done right and on budget +++ more…read more They did more than I asked and did it under what we agreed on. Just a big thank you to Sunny and the entire staff. I had a trailer that the ramp had shifted and frame was bent. Not only was that fixed , they fixed a broken light, new bolts that had been missing from the ramp latch and fixed my break away system. I don't ever remember a time in the last 5 years where someone did what they said they would do, stayed on budget and actually did more to make sure the everything was in perfect working order. I have purchased 3 trailers from NTT in the last 10 years and I do not look. anywhere else. Thank you Sunny ! Ed Pariso

My trailer sat at Big Tex for 3 weeks and they started a gate replacement that I had never…read moreauthorized. I took two of ours to North Texas Trailers or Braggs today and they provided a bid, had the parts on hand and the trailer in the garage within 20 minutes of arrival!! Efficient, punctual, affordable business. Exactly what I was looking for.

I messaged online with multiple questions prior to calling. All of my questions were answered…read morequickly and professionally. I was able to pick up my new trailer within hours of agreeing on a unit. The entire crew jumped in upon my arrival to make the purchase process fast and easy. Joseph took extra time to teach me how to use my first trailer safely. I wholeheartedly recommend trailer Market!

Recently purchased a 5x12 trailer from these guys and walked away feeling great about the…read moreexperience. I shopped for weeks for the right trailer and couldn't find a dealer that really wanted to sell anything. These guys provided great customer service, a good price, and did everything they said they would. When I shopped their price, nobody cared to match or even get close to it. I drove 2 hours from Georgetown to make this deal because they actually acted like they wanted my business and put together a hell of a deal for me. Noah and Matt were great to work with and I'll definitely refer business their way! Thanks Gents! Extremely happy with my Texas Bragg Trailer!