We had a great stay at Inn at Water's Edge! We stayed 2 nights with our two children (ages 6 &…read more1,5). We stayed in a room with a king bed, a (comfy) rollaway bed and a pack & play. It was all arranged nicely and the view from the room was fantastic! The entire hotel only has 6 rooms so it was extremely nice and quiet. Check-in was easy and staff was nice. Breakfast was either brought to your room or eaten in the lounge. It was ordered the day before and brought to you in the morning, very nice. Our older daughter thought it was "fancy" and wants to come back. It was an extremely pleasant stay and we will be back!

Both a wonderful place to stay and a great deal. We first stayed there in 2014 when my wife booked…read moreall the rooms for my 60th birthday. We were able to gather in the lounge and go at our own pace. We stay here every time we return to the area. The rooms (recently updated) have always been big, very well appointed and pristine. It's incredibly quiet and parking is right there and always available. The best part is the incredibly friendly and helpful staff. The last time we came, they took great pains to help us get a (very hard) reservation at the student-run restaurant in the same building. They are also very knowledgeable about the area. The really good breakfasts are served at whatever time you want, either directly to your room or in the very nice lounge right next to the rooms. Why stay at a much more expensive and impersonal hotel when you can have a relaxed and quiet visit and save a bunch of money at the same time?

Our vehicle was struck while parked in the self-parking lot by a Hyatt Lodge housekeeping employee…read more The housekeeping manager advised him to lie in front of us, he denied culpability despite being photographed by other guests who did see him hit our vehicle and Hyatt Lodge refuses to compensate us. Staff was rude throughout the ordeal, and seemed more concerned about not taking responsibility vs the fact that hotel staff damaged paying guests' property and lied to and disrespected us in the process. Guest beware!

I wouldn't recommend unless you're here to use all of their facilities. If you're just looking for…read morea hotel to stay, then just get a regular hotel somewhere else. Checking-in, it's beautiful for sure, great first impression. We got in super late so the worker at the front desk was super nice and said we could just leave our car by the check-in curb because "the parking lot is so far away." I didn't know what that meant at the time. I found out, it's not even reasonable how far it is. It's down a hill, about a 5-7 minute walk! There's no easy way to go from there to your room. Then, the room was nice, good storage space. But, whoever cleaned the room left exactly one wash cloth, two towels, and two hand towels and literally half a roll of toilet paper. Day one was late, we'll make it work. Second day, I tried calling the front desk (there's no housekeeping number) but nobody answered so I left a note for housekeeping where they could see it coming in. We came back to the room, oh, nobody came to clean the room. I called and got someone, requested; three washcloths, toilet paper, floor towel for the shower. She showed up with three washcloths, super angry look. I was like, could we get the toilet paper (we were almost out) and the other towel? She sighed, rolled her eyes and walked off. I was thinking, if they had stocked the room before we got here, or cleaned it when we were here, this wouldn't be an issue at 10p. I stood there, she eventually came back and just held the stuff. It was weird, she didn't hand it to me, I had to take it from her. Everything is so spread out, it's definitely a "resort" feel so that's what I mean if you you're here for a wedding, all in one experience, then I'm sure it's amazing. But, as just as home base for something, this isn't convenient at all. Also, there are toll roads around it and coming from O'Hare, I had GPS set to avoid toll roads and it did but the one way coming here, the free road had construction and forced me onto the toll road, so be careful of that, as I didn't have a transponder and got dinged.

Very nice rooms, on 1st floor and have golf course view. Room is large, TV is large and has a guide…read morefor channels (many hotels don't) bed and pillows are comfortable, room clean, easy and fast checkin, Jeffery was friendly and very helpful. Bath room is ok, little tight around toilet right next to tub, but shower roomy and clean. Breakfast was included and not a buffet, they have a nice restaurant, parking is OK large outdoor area, garage would ruin the atmosphere. I like the in room coffee setup, very easy to use and coffee and tea choices

Just had a work conference here and it is a lovely facility. Our organization is around 200+ people…read moreand we used several ballroom spaces and an outdoor/indoor tent. The catering and staff were great, with plenty of food option that were really good! We couldn't believe the quality of the lunch and that the chicken was moist- better than most wedding reception dinners I've had! Many of us also complimented the scent of the building... weird I know! But it smells like a resort! Very clean and fresh. The golf campus and pool area, while we didn't use it, looked really nice and I imagine people staying over night would love to use these amenities.

It was... disappointing and NOTHING like the real Drake…read more Honestly, upon arriving and seeing the place up close, I decided to leave and not stay after all. I can see where they are trying to go, but it's not there. The place is in disrepair if you pay attention at all (cracks, holes, chipped paint), a crappy elevator, there's even random crap thrown in a corner still in view of guest. If you want to be taken seriously, then handle all the stuff no one sees that isn't sexy, rather than just putting lipstick on a pig. There's no consistent theme. It's like 5 different people walked through a 2nd hand store in a rush, with no other options, so each picked what they found in their scavenger hunt and then threw it all together. It's a big space. The staff was great and welcoming. Seriously, they were solid. The place is a 2 star, but staff is worth another star. It just felt like coming to visit my aunt who doesn't get a lot of visitors so she threw everything in a closet knowing guest are coming over. We all have to ignore the smell and everything else. The stuff on the walls makes sense to her as they are her memories, but there's no theme other than her history, so none of it makes sense to anyone else. It's just awkward. The reason this place isn't booming is 100% on the owner. They are trying to look bougie, while ignoring real issues, and clearly in way over their head attempting to do way too much with too little. They need to take a loan or get an investor and make this place amazing. It could be, but it's not. Then again, not sure if the place they dream of could survive in that area as the prices would need to double and the area may not be willing to pay. Potential investors may have said the same. I see the vision, but also see the reality, which just frustrated me as there was conflict around every corner. Also, the bar closes early at like 8 or 9pm. Additionally the upgraded rooms with "garden view" are anything but. The actual room is good. The detached building however looks like it was a nursing home that's never been changed or upgraded; at least on the outside and entrance. When you walk in the front door of said nursing home, it SMELLS like a nursing home. It was strong and not in a good way. When you are in your room and look outside at the "garden view", it's a crappy 1/2 wall that appears to have been designed and built as a favor by a drunk uncle who was in a rush. It's very small and insignificant. It's an eye sore, but the "garden" is actually just the back yard looking directly into a crappy middle class neighborhood of back yards. All in all, my "get away" upgraded experience felt more like a motel 6 with a $1,000,000 dream on a $500 budget.

We stayed two nights at The Drake Oak Brook on a trip in for a concert at Allstate Arena, and by…read morethe end of it, we were already talking about when we'd come back. This is a hotel where the staff is genuinely the star. The valet, a seasoned guy with a classic Chicago accent, was warm, quick with recommendations, and set the tone the second we pulled up. The front desk matched him. For a four-diamond property at around $200 a night, it punches well above the price. The property itself earns its reputation. The landscaping is beautifully kept, with a gazebo and plenty of outdoor seating that works for a quiet morning coffee or an evening drink. Inside, the lobby has what look like Chihuly-style glass sculptures and a mid-century-Chicago kind of grandeur -- you can tell this place has hosted a lot of weddings and receptions, and it would be great for them. Our room was impressive. No real view, but the finishes were strong, the shower was good, and, a minor miracle, the TV actually worked and streamed without a fight. The in-room drink cart was generously stocked with pre-made cocktails and select wines, a nice touch you don't see often. The bar downstairs was a highlight: the "skeleton key" in the room unlocks a free off-menu drink, which is exactly the kind of small-theater move that makes a hotel feel like it has a personality. Our Platinum Marriott status got us a room upgrade and complimentary breakfast, and they were generous with points on top of that. The breakfast was nice -- though I'll be honest, I wouldn't have paid $24 for the quality of their continental spread without the comp. Parking was easy, valet is free, and the gym has Peloton bikes (we didn't use them, but good to know). 3.7 stars overall. The honest gripes: doors on the east building are thin. We could hear hallway conversations clearly, and at times other rooms, not a dealbreaker this time as people were quiet at a reasonable time, but surprising for a property at this level. The exterior lighting has also not been maintained, bulbs are out around the building, and only the "th" in the classic mid-century "The Drake" sign was lit up, which is a shame because that sign is a whole vibe when it's fully on. Also, fair warning: a traveling baseball team had effectively colonized the bar during our stay, with a swarm of tired kids and tireder parents. Not the hotel's fault, but worth knowing if you're coming for a quiet getaway during kids baseball season. What would push it to four stars: better sound insulation on the east-side rooms and a maintenance pass on the exterior lighting. Both are fixable, and the rest of the experience is already there. We'll likely be back.

Stayed here for 3 days when visiting the Chicago area for a college visit. I was nervous about some…read moreof the reviews I saw but decided it was worth a try. I'm glad I did! Hotel was clean and staff was friendly. It was nice to have a two room suite (all their rooms are this way) so the kids could be in their own space without needing their own room. Our bed was very comfortable and the shower was devine. If you're planning for anyone to sleep on the sofa bed then just know it's not very comfortable due to the thin mattress, however sofa beds are notoriously uncomfortable anyway. The free breakfast was a big hit with us too since they had a made to order omelet station in addition to continental options and other hot breakfast choices. Another tip, be sure to take advantage of the evening reception to enjoy 2 free adult beverages (more than just beer or wine) and snacks (cheese, crackers, veggies and chips with salsa). All and all we were pleased and want to stay at an Embassy Suites again in the future.

Stayed here over the weekend - Saturday and Sunday. We chose this over other hotels nearby due to…read morethe indoor pool and jacuzzi. There's 4 of us, one king bed and a sofa bed. We got to the hotel at approx 8pm from a long drive and were eager for the jacuzzi. As soon as we checked in, all the common areas are packed and I mean packed with people! There seems to be a family reunion going on. We checked out the pool...it was PACKED with kids jumping in and out of the pool! even the jacuzzi was filled with kids and a handful of adults. So we skipped! We just decided to chill in our room. We asked for extra pillows for the sofa bed. They were out! Not a single extra pillow!!! Not only was that frustrating, there were kids running around the hallway yelling at 2-4am (kids running both days Saturday and Sunday at these times) and the room next to us must've had so many people in the room slamming doors and arguing at 2-4am as well!!! We couldn't understand where are the adults of these children just running in the hallway between 2-4 am! I swear never again to come here! The guests just blew our minds. Etiquette do not exist. Front desk/concierge were no help either.

Sybaris was amazing!! It was incredibly relaxing between the massage chairs, the steam room, the…read morehot tub, and the pool. It truly was an incredible night away. My husband and I are still talking about it.

7/15-7/17 2026 2 day Anniversary Indianapolis In trip had room with pool jacuzzi which didn't…read morework steam room and pool day 1 had great time day 2 became ill couldn't breath oxygen level kept dropping and became extremely sleepy high heart rate didn't get to enjoy my anniversary trip.... And paid so much Came home sick coughing short breathe not enough ventilation in the room

What a great hotel for an event! I needed a microwave to warm up my meals. No problem! Needed…read morecutlery, no problem. Room was spacious, clean and amazing air conditioning. Gym was decent for most people but lacked a few items for strength athletes. I would recommend this hotel very highly.

This hotel was nice. Very large. The beds are nice and comfy. The rooms were also very spacious…read more The bathroom was very nice as well. The shower was nice with 2 shower heads. All in all the stay was nice. They have an indoor pool and hot tub that stays open i believe until 9 or 10pm. It's a bit far from the city so if you're booking hoping to be close to Chicago, this isn't the right hotel for you. They do have a free shuttle that can take you anywhere in a 5 mile radius. Unfortunately, the shuttle was out of service most of the time i was there. Sorry no pics this time. I give it a 3/5.

Very nice and clean. Nice size rooms. The soap supplied was tiny. No shampoo. Otherwise a good stay.read more

For a cheap motel u can rent by the hour, rooms were clean. We got a fancy room with many mirrors…read moreand a romance novel painting on the wall. Lol. I would've given it 2 stars except they had a "boil water before you drink it"note inside the room...

This is, without question, the nastiest, most disgusting hotel we have ever stayed in…read more The property is filthy, run-down, and shockingly neglected. It looks nothing like the photos advertised online. The elevator is completely out of service, yet no one had the courtesy to notify us before we arrived. Because of this, my husband and I were forced to climb four flights of stairs repeatedly throughout our stay. What was supposed to be an enjoyable weekend turned into a painful and frustrating experience. The constant trips up and down the stairs aggravated my husband's knee problems so severely that he was unable to participate in the bowling tournament that was the entire reason for our visit. The front desk staff seemed completely indifferent to the inconvenience and hardship this caused. There was no apology, no warning, and no effort to make the situation right. To make matters worse, my husband used his hard-earned reward points to book this stay--points that were completely wasted on a property that falls far below even the most basic standards. The condition of this hotel is absolutely unacceptable. Boxes are piled up in the front windows, creating an abandoned and unprofessional appearance. The carpets are stained and filthy, paint supplies and maintenance materials are left sitting out in plain view, and the entire property feels neglected. The toilet in our room is literally separating from the tile floor, raising serious concerns about cleanliness and safety. Even the so-called king bed appears to be a queen at best, making yet another advertised feature misleading. To make matters worse, my husband was told he only needed to pay a one-time deposit. Tonight, he was unexpectedly asked to pay another deposit, and no one could provide a clear or reasonable explanation. The lack of communication and consistency is unacceptable. The photos online are extremely misleading. What is advertised is not what you will experience when you arrive. The reality is a dirty, poorly maintained hotel that appears to be in desperate need of repairs and proper management. We wasted our points, our time, and our weekend. I strongly encourage anyone considering this hotel to think twice before booking. Do not rely on the photos. They paint a completely false picture of what you will actually find. I will be sharing my experience on Facebook, YouTube, TikTok, Instagram, and X because I do not want others to go through what we experienced.

A/C was not very cold and made lots of noise. Smelled and found bugs in the room. The furniture…read morewas beat up and very old/outdated. We even looked at a few other rooms and those rooms were just as bad if not worse. We ended up not staying due to the conditions of the hotel. (I wish there was a rating below one star.)

We've stayed at Hyatt House Chicago / Oak Brook several times, and the staff has always been kind…read moreand courteous. That part is still solid. The overall vibe is still warm and welcoming, just like our past visits. But the attention to detail is starting to slip. On this stay, the elevators had crumbs sitting in the corners, the room had stray hairs in a few random places, and the window seals looked like they had not been dusted in a while. Was the room filthy? No. But if I had to put a number on it, it felt about 70 percent clean and 30 percent needs attention. Because my wife and I have stayed here multiple times, we can definitely tell the standards are easing up a bit. This is the kind of stuff that is easy to fix now, but if it keeps going this way, it gets harder to bring the place back to where it used to be. Will I stay here again? Maybe. It just will not be at the top of my list like it used to be, and not anytime soon. They've got some work to do, and I hope they get on it, because this used to be a really dependable go-to for us.

Did a lot of research and landed on Hyatt House. Perfect spot if you need a place to sleep. Clean…read moreand well maintained. Worth noting housekeeping is only every other day. No one told us so that was disappointing as we had dirty towels etc. Just know that going in and you won't be disappointed.