We had two great experiences at Fox. We bought a beautiful gemstone necklace in house during 2024…read morewine walk and recently purchased a topaz necklace on line. In both instances customer service was top notch. The pieces were both great and very reasonably priced. You can't go wrong with Fox!

Absolutely unacceptable experience at Fox Jewelry in Ventura…read more I came in with a buyer to not only sell my peice of jewelry, but also have the buyer resize the ring with the store. A staff member confidently told me (IN FRONT OF MY BUYER) that my IGI-certified 4CT lab-grown diamond was fake and "for sure Cubic Zirconia", even after I demonstrated the paperwork. After more staff members took a look, they come back to confirm it WAS actually a lab diamond (like I tried to explain!) That level of contradiction is beyond unprofessional and completely destroyed trust in the middle of a sale. On top of that, they tried to quote me around $3,000 to "rebuild" the ring because the band is thin, which felt wildly inflated. However, another person on the floor was much kinder and explained that this was due to the professional grade. Either way, she was much more informative than the other person that did not know the difference between a CZ and a diamond. This was embarrassing, frustrating, and handled terribly. I would not trust their judgment. Get a second opinion somewhere else.

My sister, son and I were on a road trip through CA and we were in Santa Barbara. While sitting in…read moreour hotel room an ad came up for Anna Janelle for permanent bracelets. I had never heard of this and went to Anna Janelle's website which was full of information. I told my sister about it and we decided to see if we could make an appointment for the next day, but none were available. We decided to stop in after breakfast to see if we could do walk in. I'll be honest, we had a hard time locating the store in the plaza but once we did it was a cute store. The owner greeted us and we asked about the permanent bracelets. She happily explained the process, told us about the gold used and showed us the options available. There was no wait for the service. We both selected the same chain and the process took about 10 minutes for fitting and welding. I also found a few other cute items in the store. Even my son loved the store and the jewelry. I could not have been more happy with my experience and the items I purchased. I will definitely be a repeat customer ordering from the online store. Thank you Anna Janelle for my beautiful bracelet and ring I purchased!

Went here on the weekend got a permanent anklet (love) it broke though in two days .. I hit up Anna…read moreand guess what ... she fixed it for me ! Was a drive as I live two hours away HOWEVER, she was sweet took care of it when I arrived and gave me a crystal ( how sweet ) I purchased a permanent necklace with a charm as well AND I GOT A DISCOUNT ... how cool !! The jewelry here is awesome ... about 80 percent of it is made in house and it's good for young and old !! As I was there a guest was raving about how she loved the jewelry as she was getting a gift for her mom .. just because ... cool spot with cool jewelry!! I recommend if you live in Santa Barbara or if you don't check it out

David is excellent but customer service could not be worse. Was told repair would cost 2-3K and…read morerepair would take at least one month. 7 weeks later still told price would be $2-3k. By the end of two months cost was over $4k and the ring didn't fit. 5 weeks later the ring still doesn't fit despite repeated assurances it would be fixed within one week. Great work if you can get anything done.

I am forewarning unsuspecting customer's of my terrible experience with The Gem Shop on Upper State…read moreStreet. I gave them my gold, some diamonds and requested a ring be made. I received a drawing and quote verbally. I requested something in writing and did get a signed form for charges. That was on/or about January 20th. I had not heard anything for two months. I went to the Gem Shop (3/20/26) and asked how the ring was going? The work order, gold and diamonds were hidden away. Thankfully, the bag containing my items were found. I'm still in wonderment that this is their business model. It was so unprofessional. I retrieved my items and left the Gem Shop. just be aware and request that they sign their estimate and possible date of completion. Stay on them like you would with your child doing a science project.

I was visiting Santa Barbara from Riverside County. I was greeted by a very nice gentleman when I…read morewalked in this store. They have a beautiful selection of very nice sterling silver jewelry along with natural stones jewelry. I purchased a beautiful turquoise ring and a pair of beautiful moonstone earrings . Their prices are GREAT!! My only regret is not buying more jewelry .. I will definitely come back

I've been coming here for 30 years... I love their selection of gorgeous stones in pendants, rings,…read morebracelets, anklets and earrings. The prices are excellent and very competitive. The staff always have a solid knowledge of the stones and pieces they are selling, they are always very helpful. See you soon!

Brought in a broken necklace that I didn't have the tools to fix and they graciously helped me out!…read moreTook under 5 min to fix.

Excellent service, very professional in their work. Will take care of you! Had my watch adjusted…read moreand they got it done in no time.

Calla Gold is a gem! (Pun intended) She is very responsive and has never failed to respond to my…read morequestions and inquiries in less than a business day. She is upfront with her estimations (bids), itemizes all the costs upfront, and has never been pushy and I never felt pressured to commit after each consultation. I wholeheartedly trusted her with my engagement ring while she created my wedding band, and in another project, she took great care of the heirlooms from my mother and grandmother and returned them in even better condition by having them cleaned, free of charge. I would also recommend her for getting your engagement ring and/or wedding band cleaned periodically. She will literally come to meet me at my workplace in Santa Barbara to pick up my rings and then drop them off for me--extremely convenient and a quick turnaround! I wouldn't trust anyone else with my rings, even if I was dropping them off at a store for cleaning!

She's great!! She helped re-size my wedding ring. Very personable and fun! Very creative and…read morehelpful when thinking outside the box on your jewelry needs. Not pushy, just informative when showing what she can do to enhance your jewelry or maybe upgrade. Thank you so much Calla!

I called almost every local jewelry store to replace a few watch batteries…read more There are 2 I didn't even try (with high ratings), because I've caught them lying before. So read the negative reviews & believe them. Eventually, I called Te Amo & talked to 2 brothers who own it...both of whom were great on the phone...but I hope it would be just as good in person. When I went it, Alejandro (one of the brothers) was there, & he was even better than I wished he'd be...plus, he charged me almost half of every other jeweler in town, for the identical work. This is rare...I feel very fortunate to have found such a special place in SB.

I received this beautiful cross necklace as a gift (Summer 2025) & everywhere I go (I live in San…read moreDiego) people compliment my necklace and want to know where I purchased it & I always say it was a gift, but for one particular person, that answer was not enough, so here I am, found the original gift packaging & now I know the name of this hidden gem jewelry store in Santa Barbara (TE AMO JEWELERS) . I'm giving 5 stars for the quality, its well crafted, its simple but elegant & everyone loves it! I should of rated sooner but I will be visiting this store soon!