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    Bertha's Jewelry

    4.5 (20 reviews)
    Closed 10:00 am - 5:00 pm

    Services - Bertha's Jewelry

    Jewelry cleaning

    Watch cleaning

    Bertha's Jewelry Photos

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    Recommended Reviews - Bertha's Jewelry

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    Reviews With Photos

    PLEASE AVOID THIS SHOP I rarely leave Yelp reviews, but this was by far the worst customer service experience I've ever had. I brought in three watches for simple battery replacements, something that should be straightforward. When they returned the watches to me, two watch backs weren't properly sealed, and one watch had been visibly bent and damaged. When I pointed this out, the staff denied responsibility and insisted it was "just the opening," even though the damage was clear. After insisting that they had damaged my watch, they mentioned they would try to repair or replace it. Nearly four weeks later, when I followed up, they refused to provide any proof of repair from the manufacturer company they claimed to have contacted. Instead, the older man became aggressive, raised his voice, and told me I shouldn't expect much since I paid a low price for the battery change. To make matters worse, I witnessed them using kitchen knives instead of proper tools to open watch backs. He was very rude and disrespectful to the point where I felt unsafe in that environment. Now, the watch no longer fits me, and when I contacted the manufacturer, I was told it had actually been replaced, yet they lied about it. I still don't know what happened to my watch and that was what I was asking them to clarify but they were very offended by it. If you have VALUABLE or SENTIMENTAL jewelry, I strongly urge you to go elsewhere. This business showed zero professionalism, transparency, accountability, and respect. They damaged my property, lied about it, and treated me with hostility. Shops like this should not be trusted.

    Ola K.

    I went to Bertha's to reset the opal stone that had fallen out of my engagement ring. The ring is my fiance's mother's so it's not new. Opal's are notoriously delicate but they were able to reset the stone without any damage. They also cleaned the ring so it looks brand new! After cleaning it was noticed that the diamonds surrounding the ring were a little loose so they tightened those as well. This is obviously a very sentimental and important piece of jewelry to me , they treated it with care and had great communication. Not too mention the price was a fraction of what other jewelry repair shops charge. Will definitely be visiting here again if I need a repair or am looking to purchase jewelry.

    White gold necklace with 14 carat diamond.
    Tyler F.

    Stopped by old town Goleta to check this place out, wanted to get a Valentine's Day necklace for my gf. Gentleman running the store gave off a friendly vibe and asked me what I was looking for. I said my price range was under $150 and he showed me his unique collection of silver and gold necklaces. The shop was very well maintained and not overcrowded whatsoever. I picked out this gold necklace as it speaks for itself, and the gentleman gave me a great offer on it which speaks for itself too. Highly recommend this store and will be coming back in the future. Thank you!

    Custom chariote bracelet he made perfectly.
    Andrew G.

    The best jewelry shop I've ever been to. Honest work, amazing craftsmanship, and the best prices. If you need custom work or repairs, come to Bertha's. I brought in some custom stones for a bracelet to be made since the original artist used cheap elastic to hold them together. Within days I had a custom fit bracelet with strong cable holding it together, that and a replaced bit of turquoise for a money clip. Together the price was so fair I had him keep the $10 change as a sign or gratitude. The man is a master. Bertha's is FANTASTIC. Bringing in my Omega next to be cleaned.

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    1 month ago

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    6 months ago

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    7 months ago

    The owner did a great job on fixing my broken tennis bracelet. Reasonable prices and quick turnaround

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    2 months ago

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    1 year ago

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    Sabino B.

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    4 months ago

    Came in to get a clasp replacement and he threw in a cleaning for free. Great price, great service, no complaints!

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    9 months ago

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    1 year ago

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    10 months ago

    I had links removed from a watch I have that was too loose on my wrist. Quickly and expertly done at a very reasonable price. I'm pleased!

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    1 year ago

    Bertha's Jewlery is the bes! When I went in they were super helpful and nice. would definetely go back if I needed any of my watches fixed

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    3 years ago

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    3 years ago

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    2 years ago

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    1 year ago

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    1 year ago

    10/10 great staff always so nice when I come in there and they are the best around! Helped fix my chains in the past as well as my watch!

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    3 years ago

    Amazing affordable service, with a smile. New batteries, new watch band, all while I waited. Local treasure - I'll definitely be back.

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    3 years ago

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    4 years ago

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    Sabino B.

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    3 years ago

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    8 years ago

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    Ask the Community - Bertha's Jewelry

    Review Highlights - Bertha's Jewelry

    My boyfriend and I go here for all of our watch battery and repair needs.

    Mentioned in 2 reviews

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    People searched for Jewelry Repair 109 times last month within 15 miles of this business.

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    JJ Jewelry and Watch Repair - A disassemble watch to be clean, repair and lubricant, What its call a full Service.

    JJ Jewelry and Watch Repair

    (13 reviews)

    resized my ring super (dropped off tuesday, picked up friday!) they did a great job and were very…read morereasonably priced! will be going back!

    Leaving a meaningful necklace to be repaired at JJ was an unfortunate decision …read more I got a piece that meant VERY much to me not only damaged- it got 2 inches short - Customer service didn't matter, feels like the attitude is : customer and item could easily be replaced . Besides denying facts and not taking responsibility . When i dropped off my necklace I asked the owner to measure it, "18 inches " he said and I looked, SAW it with my own eyes . 18" it was. Few days later I picked it up with 200% trust on this new found business , only to get home, put back my necklace and notice it was shorter, when measured it was just a tad over 16 inches, NOT 18" ! I called them right away, had to go back to their shop for them to believe me ! And then deny the fact that somehow my necklace got shorter in theIR shop. Juan denied He measured it . They could've said " we had to repair it that way " " mistake or loss happens " whatever ! it was a stressful experience How could I trust JJ again? I was supposed to go back to them for the "extension " but I took it to another jeweler in town and it was confirmed i got screwed, I sent my necklace back to Tiffany , their repair department will get my necklace back to the original length 18 inches , paying the original seller across the country feels safer despite the time lost - timeline happened to matter too- but I rather do that than take something to this biz again, I might be just another customer but one that sadly wanted to support a local business and was let down. I did sent them a message indicating I was having to pay for something they damaged but I got no response from Janeth.

    Bertha's Jewelry - jewelryrepair - Updated September 2026

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