Brought in a broken necklace that I didn't have the tools to fix and they graciously helped me out! Took under 5 min to fix.

Fantastic service. They helped me find the perfect Christmas present for my girlfriend. Great pricing as well.

I have to agree with prior review on service. I was a walk-in dressed plainly in running shoes with hair in a bun. The person helping me had obviously made assumptions on what he thought I could afford and consistently showed me their least expensive rings. My budget was much larger than the pieces that were shown to me and it was a funny retail misstep. Prefer to look elsewhere because I believe that I shouldn't have to dress up to buy something expensive. read more

Excellent service, very professional in their work. Will take care of you! Had my watch adjusted and they got it done in no time.

Fabulous selection of Ladies and men's omega watches and the best prices I have found locally. Highly recommend them! read more

I have never written a bad review in my life, but this place deserves it. Their website promises welcoming experts to guide you through finding the perfect ring for every budget and style, but the reality couldn't be further from the truth. My boyfriend and I walked in excited to start looking at engagement rings, only to be sneered at, ignored, and made to feel like we didn't belong. When I said we were "just looking for rings," I was met with cold stares that left me embarrassed and uncomfortable. It felt like a Pretty Woman moment -- humiliating and crushing. Guess I should've brought my Louis bag to get treated with basic respect. What should have been a joyful milestone was completely ruined. Shameful. read more

Scott was amazing. he helped with resizing the band on my classic watch. I couldn't ask for better service. he did it while I waited and it only took a few minutes but was completed with professionalism. read more

Service is great! Selection is amazing and I was surprised to find a vintage Rolex in the case which i quickly purchased. The price was reasonable and it was gift wrapped and in my hand in minutes. read more

Only jewelry store we trust to go to for service on our pieces. The staff are all so friendly and top notch. The pieces downstairs are really wonderful. Happy Wife! read more

Scott is super professional, friendly and was able to get the ring I brought in repaired, cleaned and looking like new in only a couple of days! I would 100% recommend coming here if you need new jewelry or repairs to jewelry. They are now my go to for anything related to jewelry or watches. read more

Went here to look at wedding rings for my fiancé and me. Initially when we walked in I asked if my fiancee could be sized for a ring. He seemed annoyed and then I asked if we could look at wedding bands. He reluctantly took us back. My fiance was trying on different rings and we were discussing if we liked them or not. Then the worker says "it seems like she controls you completely. " and I gave him the benefit of the doubt he was joking and kind of gave a laugh and said no. Then he said very seriously "sure seems like it" he seemed very angry by it. I was in shock. We immediately left. I rarely complain ever. But I felt so gross leaving there. It was very misogynistic . I did not get his name but he was an older gentleman with an accent. Very upsetting. read more

Went in to get the battery replaced on my watch and while waiting, ended up thinking I was having early term labor contractions. I was in so much pain and the staff showed kindness beyond what can even be expressed in words. They ended up taking care of my daughter, slipping my repaired watch in my purse and driving me the hospital. If you are looking to do business with people who aren't concerned with getting anything in return, these are your people. So much gratitude for Bryant and sons! read more

Fantastic service and deep expertise! I had 3 rings refitted, including an heirloom ring of European heritage, and they did a marvelous job matching the gold and cleaning them to sparkling perfection! They were able to answer all my questions and concerns, were professional and kind, and the rings were done within a week. I trust them completely with any repairs or purchases! read more

I like giving my business to nice people. Recently, I needed a spring post to reconnect my watch band for a brand they don't even sell. It was fixed in 2 minutes, no charge and a kind smile. That is the definition of "customer service" and "paying it forward"....plus it was fun looking at the watches they sell. read more

Great place for watches, they helped us out and were super attentive. We will be back in the area in 2-3 weeks and will definitely be stopping by again to make a purchase read more

We are 0/2 at Bryant and Sons. We went six months ago as I was wanting to buy myself a Cartier watch. The woman was barely helpful and not offering suggestions of what might work based on what I was looking for. Also rude in general. We ended up leaving and instead I drove to the Cartier store south and had impeccable service. Yesterday we went to try on a Breitling for my husband and they didn't have much knowledge on the brand even though they had many of their watches. The sales person twice referred to my husband as a "big guy" even though he is 5'9" - compared to the size of the watch. Assume he was talking about his weight. Another sales person (I think the owner) came over long enough just to mock my question on the size difference. We walked out. We again will drive south and buy from pros who know how to sell watches and dont make us feel crappy about walking in their store. read more

First class merchandise and service all the time. Cannot beat the superior quality jewelry.

Happy Retirement honey, you deserve this gift. Matthias was great to work with and took his time with us.

They've never let us down. Prices seem reasonable but we have only used them for repairs. They send the pieces elsewhere for fixing but the turnaround time is good and prices seem fair. Their assessment, estimates and follow through are all good. Within the anticipated time, you get a phone call saying it's ready. Scott is friendly, courteous and good humored. He's the main reason we keep going back. Most of the staff there are friendly. One older gentlemen was less friendly, more perfunctory but whatever... probably a little burnt out but courteous enough not to offend, so we'll continue to take our business there. read more

Myla helped my husband and me pick out a wedding band and was extremely helpful throughout the entire process. She was very patient with us and allowed us ample time to decide which band was the best match. She made sure we saw all of our options and had great advice regarding pairing the band with my engagement ring. We were having trouble finding a local jeweler that we trusted, but after working with Myla, we will definitely be returning to Bryant & Sons for all of our future jewelry needs. Thank you, Myla for such a wonderful experience! read more

Recently I had to have our family jewelry appraised for estate settlement, however, our elderly parent who wanted to be present, could not travel. Michael Bryant graciously came to our house to go through all of it, which meant the world to us. Michael is incredibly knowledgeable, generous with his time, and showed a genuine interest in helping us understand what creates value. He professionally tested and tastefully documented several pieces and, as others have noted, he was incredibly fair with his fee. The store is beautifully laid out and offers a big city selection of fine jewelry and watches with small town personalized attention and loyalty. Thank you, Michael Bryant, you and your business are one of the true gems in Santa Barbara! read more

The most over priced watches I ever saw. Everything they have is so overpriced. I guess they have to pay more rent on state street. Go to Costco for the best value in diamonds. For height priced watches shop on the internet. read more

I've never written a review before.... not necessarily a bad thing... I just never felt the need to. I'm more of a word of mouth type of guy... if I like a place I'll return and/or recommend the business to friends/family and acquaintances. That being said... my experience with Bryant & Son's was phenomenal! So much so that I honestly feel that it is my duty to put a good and honest word of recommendation out there for any one looking for fine quality jewelry. They are very professional, trustworthy and interactive. I recently had a custom diamond pendant made and there where many times during the process when I felt like I was right there with the jeweler watching it be made myself! My sales representative kept me posted every step of the way with photos of the different stages of the whole process.... very cool! The end result... I love my diamond pendant!... well worth the money I spent to make it (very fine quality)! So if you're unsure of a place to make that special purchase, wether for yourself or that special someone, I highly recommend Bryant & Sons in Santa Barbara (located on State Street)... I'm guessing that you won't regret it! -Miguel- read more

I had the best jewelry buying experience I have ever had this afternoon at Bryant and Sons. Mike was knowledgeable, helpful, professional and friendly. He listened to what I was looking for, understood what my budget was, and made suggestions that were perfect. In 15 minutes, I walked out with exactly what I was looking for - at a great price. Thank you, Mike. It is going to be a special Christmas this year. read more

I had never been here until I needed some watch bands adjusted. Super nice store and the staff was really nice! They adjusted the two watches and refused to charge me. I was surprised since I didn't buy the watches from them ( they we're company awarded gifts ). I will be back to buy something nice for my wife in the near future. Thank you ! read more

OMG...Where do I begin?! Have done business with this company NUMEROUS times throughout the years. I've given them every chance to redeem themselves, yet they continue to dissappoint! I'll begin with the experience of having purchased a ring from them in the 1980's. I was told that their designer created original designs that I would not see elsewhere. Less than a year after purchasing the ring, I was at a company function out of town when a woman approached me with "Oh my God! We have the SAME ring!" She had purchased her ring from another jeweler in Ventura. Who knows which jeweler copied the design, but I was NOT amused! A year after purchasing a wedding set from them, I took the ring in to have the bands soldered together. They informed me that they'd have to keep the ring for a week or so. Several weeks after picking up the ring, I noticed a black speck and proceeded to clean the ring, thinking that it was something caught under the setting. Upon further inspection, the speck turned out to be a HUGE carbon flaw in the center stone, which did NOT exist when we purchased the ring. We returned to the store where they admitted that they had a jewler who had been "switching stones" and that he had since been fired. They replaced the stone with a similar stone to the original one purchased, with their appologies. REALLY???!!! That's IT???!!! In the 1990's I took the same ring into the store, hoping to to trade it in towards the purchase of a watch. The woman who helped me took out her loop and inspected the ring. She rudely stated that they wouldn't be able to credit me very much toward the purchase of the watch I had chosen because the ring wasn't of very good QUALITY, to which I replied loudly, "REALLY??....Because I purchased it HERE!" That woman could not have backpeddled faster! She disappeared for about 10 minutes (I think she was hoping I would leave) and when she returned, offered a substantially higher credit towards my watch purchase than originally offered. I decided to take my business elsewhere. Another incident was when my husband purchased a beautiful Cartier watch for me for our anniversary. Unfortunately, he purchased it from Bryant & Sons. The battery on the watch needs to be replaced approximately every 2 years, which forces me to deal with them regularly as they are the only authorized Cartier dealer in town and taking it to someone else would void the warranty. The watch is usually gone for a MONTH or more (they told me that they don't work on them in-house, but ship them to Cartier) and it costs approximately $90 to have the battery replaced. The last time I took my Cartier in, when I picked the watch up Bryant & Sons told me that it would be over $400. WHAT? They said that they had also had the watch cleaned. I told them that since I had not authorized the cleaning, that I would NOT be paying for it! Sorry guys, 4 strikes.... You're OUT! There are plenty of other reputable jewlers out there. Customer beware if you decide to shop or do business here!!! read more

Mike Bryant is extremely helpful and knowledgeable. They have classic and quality jewelry for all price ranges. Plus it's a long-time family owned business, shop local! read more

Patek AD! Tony was very knowledgeable, professional and helpful. Customer service at its best!

Bryant and Sons is where the smart people of SB shop. Great personal service, repair shop, excellent selection of inventory, and they are really nice people to deal with. Old school wins again read more

This is one of those jewelry stores that have been in the family for generations. My father was a childhood friend of Bob who retired a few years back but one of his sons now operates the two stores. It is one of those smallish family establishments that have exquisite customer service and pieces. They have an amazing eye for fine estate jewelry. It's out of this world a real gem! read more

What an amazing experience. I took in a ring to get remade and it was a dream. Paul was so helpful, designed the ring perfectly and blew my expectations out of the water! I can't recommend them enough. Thank you Bryant and sons! read more

Bryant & Sons is a great one stop shopping place for high end jewelry and watches. They also have a great watchmaker. They are a Santa Barbara institution. You can't go wrong with them. read more

I would like to say that Bryant & Sons is the best for both customer service and craftsmanship. I would especially like to thank Paul, their storefront representative; and Willie, their master goldsmith. Paul is warm, creative, and attentive. He is extremely technically informed regarding the restoration of antique jewelry and the creation of custom jewelry. Willie is an incredibly skilled master goldsmith who I trust to make repairs on delicate, one of a kind antique jewels. He uses the handmade techniques from the period your piece was originally made -- No shortcuts. For example, he will hand saw filigree details into your piece; he will not cast it. They stand by and guarantee the quality of their work. You can trust them to handle your pieces. As Paul once said to me, "We're not done until you're happy." read more

So rude. Brought my beautiful new Cartier watch in to be resized. They took it away without asking if I was okay with that and without even looking at the sizing, removed 1 link and gave it back. When I tried it back on I said I was unhappy with how large it was still and the man just shrugged and said "no, this is how you wear it!" Well...I went somewhere else and got it properly fitted and will not be back to this ship... read more

I visited this store hoping to look for a nice watch for a gift. I walked in asking the gentleman whether they carried Omegas. He responded with "No, tourists don't want those. You should try somewhere else, like Costco. Good luck." Why such a snooty attitude? And why only cater toward tourists? What about locals such as myself? Locals are the ones who have the potential to become loyal customers -- don't forget that! I couldn't believe the way I was treated in my own hometown (so unlike SB!!). Oh yeah, and since when were Omegas not considered fine watches?? read more

I ABSOLUTELY LOVE all of the jewelry that I have purchased here. They treat me like I am family and answer every question. BEST jeweler in the state wouldn't trust anyone else. And Mike is the most professional and knowledgeable jeweler I have ever met. read more

I am somewhat of a jewelry snob but I absolutely love the designs and quality of the jewelry here. Most importantly, the customer service is above and beyond. I highly trust and recommend this jewelry store. read more

We got my engagement ring and a men's wedding band here. VERY nice estate jewelry and they'll mix and match any new setting to make a perfect one for you! The mens bands are the same old same old you can find anywhere-but very pricey. (We recommend going somewhere else for a mens band). Otherwise, beautiful stuff! read more

When it comes to selection, knowledge and service, Bryant and Sons is the best. They have an amazing selection of Breitling watches, my favorite. If they don't have something, they will find it for you. What sets them apart from every other place in town is their level of commitment to the customer. They work with you, ask questions, define exactly what it is you want, and then if they don't have it, they will find it or make it. Their in-house Goldsmith is highly skilled. Another great point is the fact that they have been around for decades. You can depend on them to be there for years after the sale when you need help with service, or finding something new. Five stars! read more

Very helpful! Came in with a watch that needed adjusting and they were able to make the adjustment flawlessly! Great selection of jewelry and great people to do business with! read more