OMG...Where do I begin?! Have done business with this company NUMEROUS times throughout the years. I've given them every chance to redeem themselves, yet they continue to dissappoint! I'll begin with the experience of having purchased a ring from them in the 1980's. I was told that their designer created original designs that I would not see elsewhere. Less than a year after purchasing the ring, I was at a company function out of town when a woman approached me with "Oh my God! We have the SAME ring!" She had purchased her ring from another jeweler in Ventura. Who knows which jeweler copied the design, but I was NOT amused!
A year after purchasing a wedding set from them, I took the ring in to have the bands soldered together. They informed me that they'd have to keep the ring for a week or so. Several weeks after picking up the ring, I noticed a black speck and proceeded to clean the ring, thinking that it was something caught under the setting. Upon further inspection, the speck turned out to be a HUGE carbon flaw in the center stone, which did NOT exist when we purchased the ring. We returned to the store where they admitted that they had a jewler who had been "switching stones" and that he had since been fired. They replaced the stone with a similar stone to the original one purchased, with their appologies. REALLY???!!! That's IT???!!!
In the 1990's I took the same ring into the store, hoping to to trade it in towards the purchase of a watch. The woman who helped me took out her loop and inspected the ring. She rudely stated that they wouldn't be able to credit me very much toward the purchase of the watch I had chosen because the ring wasn't of very good QUALITY, to which I replied loudly, "REALLY??....Because I purchased it HERE!" That woman could not have backpeddled faster! She disappeared for about 10 minutes (I think she was hoping I would leave) and when she returned, offered a substantially higher credit towards my watch purchase than originally offered. I decided to take my business elsewhere.
Another incident was when my husband purchased a beautiful Cartier watch for me for our anniversary. Unfortunately, he purchased it from Bryant & Sons. The battery on the watch needs to be replaced approximately every 2 years, which forces me to deal with them regularly as they are the only authorized Cartier dealer in town and taking it to someone else would void the warranty. The watch is usually gone for a MONTH or more (they told me that they don't work on them in-house, but ship them to Cartier) and it costs approximately $90 to have the battery replaced. The last time I took my Cartier in, when I picked the watch up Bryant & Sons told me that it would be over $400. WHAT? They said that they had also had the watch cleaned. I told them that since I had not authorized the cleaning, that I would NOT be paying for it!
Sorry guys, 4 strikes.... You're OUT! There are plenty of other reputable jewlers out there. Customer beware if you decide to shop or do business here!!! read more
