Unprofessional, not tidy, disappointing.
Randy came out to install two ceiling fans and a chandelier, two of those fixtures being installed onto 20+ ft high ceilings. I noticed he didn't wear shoe covers or use anything to protect the floor when he was working. We had to ask him to cover the floors but he didn't do a thorough job of it at any point.
He brought a huge 20ft ladder to get the job done and proceeded to drag furniture across my hardwood to make room for the ladder. Once the ladder was up, my husband discovered a longish scratch on the hardwood that hadn't been there before the furniture was moved and the ladder was brought in. The scratch was brought to Randy's attention and Randy was very insistent that he was not responsible. He later discussed the scratch with me instead of my husband and defend himself again, cutting me off multiple times as I tried to get a word in. Randy also tracked in a bunch of dirt from outside and didn't clean up his work spaces. He was borderline hostile when asked to remove a manufacturer sticker on a fixture and straighten a candle on the chandelier.
After Randy left, my husband was concerned that one of the ceiling fans torqued heavily upon starting. My husband called Randy sent him a video to verify the torque and Randy said he would research and return my husband's phone call but did not follow up. read more