Pros: Aubrey is very pleasant and has wonderful customer service and the owner was very accommodating. The store is clean and well lit, displaying beautifully. Cons: I was quoted a price and once they heard I needed it by the following day, they held my bible til the day of pick up and called me in attempt to add on additional costs hoping I'd budge in a vulnerable situation, knowing they committed to the timeline of that day. I did not so they honored the price they originally quoted me. More importantly, when I picked up the engraved piece, the font was so tiny, I could barely see it. I was promised black engraving and it was returned as same color engraving. I'm not sure who does the day time engraving there but I wished it was someone more skilled in the trade. I was considering getting my aunts Christmas gift (engraved silverware) from there but after this experience, I will not. I do appreciate the meeting the deadline but am not thrilled with the finished product. read more

Wanted a unique family heirloom gift for my first grandchild coming. After days of searching, I found this company online. They were affordable, and their customer service was phenomenal. They double checked the spelling and the font that I wanted for the engraving and helped me make sure it was correct since it was a Celtic sayin on one side. The shipping was so fast. I got it within a few days after I ordered. I will definitely be ordering from this company again! read more

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Bought 6 spoons and 2 of them were not the same quality as the others. Silver Superstore said, "Too Bad." read more

Silver Superstore - Thin and cheap feeling. - Gift Shops Near Me - Kent, Washington

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Amazing customer service! Everything I order here comes carefully wrapped and in pristine condition. I'll always be a repeat customer! read more

I had been wanting to order a few pieces of silver and I had been researching all over the web. I needed to avoid front porch delivery as I unfortunately live in a high crime city. I finally figured out I could have this delivered to a third party (UPS Store), where I could pick up for a nominal fee. I placed my order over the phone and the gentleman who helped me listened and did not ask me to repeat every little thing, but he did summarize the order at the end. The call didn't take long, the shipping didn't take long, and the order was perfect in every way! It was such a relief to have such a good experience all the way through! Wonderful! Thank you! read more

I just purchased a beautiful simple design baby cup with engraving for the birth of my friends baby girl and they did a fantastic job. The cup not only is well made but the engraving is very nicely done. The package is also very nice and comes in a beautiful jewelry pouch inside a nice box Absolutely fantastic for the price. So if you if you don't have ideas of what to give I suggest to give them a try read more

Silver Superstore - Baby silver cup - Gift Shops Near Me - Kent, Washington

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Very impressive experience. Their telephone customer service quickly answered a couple of pre-order questions I had. The online ordering process was simple. They kept me updated about delivery time via email. The order arrived when they said it would. And the flatware was just fine. All good! read more

I had an antique Lunt cup I wanted engraved for my great-grandson. I called several places, but wasn't happy with the responses. I took the cup to the Silver Superstore to see if they would do the engraving. The answer was, "Yes!" Two days later, I received a call that the cup was ready. It looked nearly new. It had been polished with care and the engraving was perfect. I have more items that I will take there to have engraved. read more

When I moved, I decided I'd finally update my flatware. What I had a was combination of hand me downs and garage sale finds that had seen better days. Choosing flatware is overwhelming. Many of the place settings I liked online, I didn't like as much in person. I actually found the set I bought while using them at a restaurant. I went with Silver Superstore because their prices could not be beat. Silver Superstore is fantastic in terms of prices and customer service. When my order arrived, I was unhappy with the teaspoons. I had read they were small, but these were stupid tiny. They were more suited as espresso or gelato spoons than actual teaspoons. In fact, I'm fairly certain they wouldn't hold an actual measured teaspoon. I reached out to SS to ask about other patterns and how they compared to the one I bought. I was ecstatic to hear that I could exchange the spoons I got for the larger teaspoons in the same pattern (even though I had purchased them as part of a place setting set). Not only was this great news, my inquiry was responded to quickly and outside of business hours. Silver Superstore has made me a loyal fan. read more

They had exactly what I was looking for and much cheaper than Amazon or Ebay. They shipped quickly and let me know the progress of my order.

My review is based on the experience ordering through the website, but they're a regular retail business as well. I got married eleven years ago, when we weren't sure why our mothers were on our cases about registering for flatware. Now that we're older and have pulled off a few Thanksgiving dinners with the whole family, having the special dishes and flatware makes sense. I'm mature enough now that I give a shit whether they match. The sucky part is, the flatware pattern was discontinued by the time we cared enough to want service for twelve (we got six as wedding gifts). A few places have remaining sets of our pattern but Silver Superstore had the lowest prices and reasonable shipping rates. The shipping took a long time, but they were good about emailing me with the timeframes. Your mothers are always right. read more

Really super service from them! 11 mos. later, trying to figure out why my replacement Chambly teaspoon (the cutest ever) was turning a different color... They called me to get it sorted and addressed, and did so quickly with great help. (core issue: a silverplate spoon came to them marked as a stainless one). I really appreciate the thoughtful care for a purchase that was small but super dear to me! Bravo! read more

I was looking for a place that would engrave a cheap lighter I bought from amazon. Most jewelry stores in the mall don't do engraving, and if they do they were charging an arm and a leg. Granted, I wouldn't say the engraving I got was cheap by any means but because I wanted it done last minute (literally within a days notice) I understood I would need to pay extra for the rush fee. I can't remember if it was $10 to do the engraving, and then $15 for the rush fee but whatever it was it cost me $25 to get my boyfriends name engraved on a slim metal lighter. I was so grateful they were able to do it because I had called everywhere in the neighborhood and they wouldn't be able to do it in time or they were charging me $40+. The service here was quick and prompt and to the point. It might've helped that I was pretty easy going with no real vision in mind. The only downside is they don't have many fonts to choose from but the one I got was still elegant on my cheap lighter lol. Would come again and plan ahead so I won't have to pay for a rush fee that costs more than my product. read more

Silver Superstore - Cheap little personalized lighter so people will stop stealing it lol - Gift Shops Near Me - Kent, Washington

This was the best decision I made to shop here! Highly recommend. Great quality and great customer service!

We were so disappointed in our experience with this store. Our purchased was low end quality and yes we called the owner Sandy to discuss our situation and to our surprise she was rude and unprofessional. Yes, we sent the items back let's see what happen. read more

I ordered a sterling silver baby cup for a relative, engraved, which cost over $300. I included a gift message and gift wrap at additional cost. About ten days later, the box arrived at MY HOME not the intended recipient (I doubled-checked and the recipient address was correctly entered on the order). The gift wrap was very poor in quality (cheap paper no ribbon) and there was no gift message. I opened the wrap and inside was my full receipt with the cost. Even more concerning the cup was very small for a traditional baby cup and so lightweight I feel embarrassed sending it. If I could return this I would, but hope others will research more than I did to find a credible vendor for costly items like this. Buyer beware. read more

Incredible service! Last minute gift idea- helpful and incredible turn around time. I will definitely use them again for client gifts!

I found this store online and ordered a few gorham tablespoons to replace some that were in bad shape. They have a very large inventory and only sell new items (unlike replacements, inc). The new spoons arrived very quickly in perfect condition. Excellent service-looking forward to ordering again. read more

We wanted to buy a few more knives for our Ginko silverware set. Unfortunately, the store where we bought it, didn't sell the knives separately. That's when I came upon Silver Superstore. I ordered two sets of 4 knives each. It took a while for them to get to my house and when I unpacked them, I noticed that 4 knives where slightly different. Our silverware and four of the new knives had 'Indonesia' printed on them, while the other 4 new ones had 'China' and they were slightly different in shape and feel. I emailed the company and Libby emailed me back right away, explaining that they use different warehouses and she would try to locate 4 'Indonesia' knives for me. She did so successfully and shipped them right away. It wasn't financially feasible for them to have the other 4 knives (the 'China' ones) shipped back to them, so she told me I could keep those as well. All of this was done in a very correct manner and quite fast as well. She kept me informed by email and I haven't seen customer service like this for an online business in a while. Well done Silver Superstore! read more

Silver Superstore is the type of business you wish every business could be. Initially I began my order at their online store, but because I needed a quick turnaround I opted to call customer service to have an actual person assure me the items I wanted to order could be engraved and shipped to me within a couple of days. Sandy profressionally handled my phone order of Lenox Devotion Flutes and 2pc Dessert Set. There was also engraving requirements. Sandy made a suggestion on the engraving that came out beautifully. EVERYTHING about this order went perfectly. Ordering, shipping (full disclosure I did have to pay a rush charge because of my timeline, which was very reasonable). The quality of the Lenox items was more than I expected. Silver Superstore will be a go to business for me. HIGHLY HIGHLY recommend. read more

I ordered Celtic pattern flatware from Silver Superstore about two years ago. I just came back to check the Yelp listing and found out they still have the one post they had two years ago. I figured that wasn't fair, so here I am two years later writing the review I should have written two years ago. I was lucky to find this store on Google and then going to the site. I ordered online and conducted most of the purchasing through emails but I do recall that a very friendly lady called me to finalize some details of the transaction. Needing 4 more place settings I went to Amazon to only find out that every place setting they showed was on backorder. So, remembering that the store was in Kent Washington it was easy enough to find on Google and then on Yelp. So that's what I have to say about the Great Northwest. read more

This is a first class business. The best, most professional customer service of ANY company I have dealt with in my many years of online buying. Seriously, they are fantastic. They helped find a pattern we loved, resolved a problem with an order immediately, and are so kind and easy to work with. I could recommend them more. read more

The most competitive pricing, great customer service and perfect results! I had a picture frame I wanted to engrave for mothers day and called about 10 places before I found these guys. There prices were more than fair and more important there customer service was great. I spotted off my frame and they called me when it was done. They made sure I was happy with how it turned out and I was! Will definitely use them again! read more

Thank God that I ordered my stainless steel silverware directly from Silver Superstore instead of from Amazon. I actually saved over $145! The price of a 20 piece set (service for 4 of Reed & Barton 1800 stainless) was exactly the same as Amazon's price. But I needed double that amount (service for 8) and the price on Silver Superstore was $145 cheaper than Amazon's price. And there was no shipping charge. I was hesitant to order from a store that I had never heard of before. But in addition to saving so much money, I also received excellent customer service. I gave my order to a real person, instead of an automated system. She answered all of my questions with patience and professionalism. And best of all, I got the shipment very quickly. Next time I need to order I'm going straight to Silver Superstore. Rina Y read more

Excellent prices and fantastic customer service. Needed to purchase more teaspoons and they not only had them in stock, but available to purchase as single pieces. Kept me informed of my purchase right up until delivery. Would highly recommend. read more

I have a great set of everyday silverware that I love. But I go through the soup spoons like crazy, so I wanted to add 8 of them to my set. That's all I needed - just a bunch of soup spoons. But my only choices were buying a new, complete set (expensive & silly) or buying just the spoons from various stores (all of which wanted waaaay too much money). The I stumbled upon Silver Superstore online - their spoons were priced less than half of what the next-lowest store was charging! I actually wondered: "This is so inexpensive - can it be a scam?" I placed an order and hoped for the best, and boy, am I glad I did! The exact spoons I wanted at an unbelievable price! (And super-fast shipping on top of it.) I'm not sure how they do it, but I'm not complaining! read more

I always purchase a sterling silver engraved baby item for each grandchild. I ordered the Lunt girls comb and brush set this time with the natural bristles. The customer service was wonderful in relaying my special engraving requests to the engraver as I was on hold. He emailed a proof to me for my approval as we had decided on the script with size .225. I received the order today and it is absolutely gorgeous. He did a wonderful job. Packaging from Lunt wonderful. Pretty blue box and even included a cloth bag for storage. Free shipping and free engraving ! Will be a treasured gift for years to come. read more

I recently placed an order with The Silver Super Store and there was an "issue" with my order at the manufacturer's end. This "issue" was one of those that went from bad to worse. HOWEVER, Sandy at The Silver Super Store tackled this "issue" and would not let it go until it was resolved. In today's world of, "LACK of customer service", it is refreshing to deal with a business that actually cares about their customers. The Silver Super Store also has employees who do whatever it takes to make it RIGHT! For anyone in the market for flatware, china, crystal or that special gift this is where you NEED to shop!!! Their level of customer service is reminiscent of the old days of MARSHALL FIELD'S.......a RARITY in our modern world! P.S. I was NOT compensated in any way to write this review. Nor was it requested. I complain when things are wrong AND I give commend when warranted!!! read more

I had my 1st experience w/Silver Superstore through Amazon. I ordered a Christmas ornament and it didn't arrive when it said it had been delivered. Sandy, the owner, promptly responded to the Amazon CSR's email even before I finished talking with the Amazon CSR! I asked if she could call me back so I could finish some other business with Amazon & she did. Sandy gave me the option of her resending it or giving me a refund. Since Christmas was in 2 days I chose the refund and she cheerfully took care of it immediately. Her customer service and demeanor were superb! But the story doesn't end here. Wouldn't you know that 2 days after it says it was delivered at our P.O. Box and after we'd checked our P.O. Box 3 times, it showed up! My hubs & I learned Sandy's shop was less than 30 minutes away, so we went to go pay her for it. Sandy wasn't there but Billy, one of her employees said Sandy would not want us to pay for it after she's already provided a refund. He said if he took it, Sandy would be upset with him. How rare to find a business that cares about their customers like this! She & Billy truly blessed us and we will always think of them when we see this lovely ornament that celebrates our 1st married Christmas together! God bless them and her business always!! read more

Excellent customer service! Polite and friendly, wonderful staff, sorry I didn't get the lovely woman's name who assisted me.

I had a cigar cutter that I wanted to engrave and called multiple places even looked online and no one came close to they're savings! Great service as well the lady behind the counter took the time with me while I was trying to decide what I was going to put on the cutter and explained the best ways to have it engraved to look the best. Very satisfied and will return with any silver or engraving needs I may have in the future! read more

I can't thank you enough for the fastest service on the planet and the superb service - the best engraving and the nicest piece of silver. This was the greatest gift and most well received. ( large mint julep cup reed & Barton). Ordered on June 9 and delivered in Switzerland on June 22. Right on time and amazing. read more

I ordered a wedding cake knife set from Silver Superstore. It was shipped the same day and arrived to my home in S.C. 2 days later. The set was inexpensive but great quality. This store is awesome! read more

This place has a very deep catalog of silverware. They claim over 700 patterns in silver and stainless, but I didn't count. The store display showed about 80 place settings and about 300 forks from different patterns. Most of their stuff is online, apparently (silversuperstore.com, easy enough). It is damn cheap, and they had replacement pieces for a set I bought a few years ago. Nobody else had the pieces, but this company breaks apart the larger sets to offer the individual items. Very cool! They were really nice too, which I expected up in the Northwest. read more

On a whim I found exactly what I was looking for to replace some older salad forks. Amazing web site, great, friendly service and unbelievably fast delivery. Thanks Silver SuperStore! read more

The worst! Bought just a few pieces of Godinger silver plate to fill in a sterling Wallace set. It is probably that Godinger is simply no good, esp the plate, but in a very short time, few weeks, several pieces just turned a brownish black with odd staining. I cleaned with the best polish, etc. Finally sent this store pics of the bad pieces and they replaced, good. Then other pieces and some of the new went bad, very bad, and they will not polish up clean like any plate or sterling, horrible. Sent pics again of the recent changes and they refused to replace, said vendor or Godinger would not approve. These pieces were handled as carefully as my sterling, no acids, vinegar, lemon, etc., nothing, they just went horribly bad, a few pieces are still fine. So either don't buy Godinger, I never will again, or don't buy from this store, little integrity. In my opinion, awful silver, awful store. read more

I found a cake knife and server set in our family's old Gorham silver pattern here and had it engraved for a wedding gift. Everything about the transaction was wonderful, from friendly, helpful customer service to the final on-time delivery. I highly recommend Silver Superstore for special lifetime gifts at excellent prices. Thanks! read more

Definitely a 5 star. I actually had a single plate order to replace one out of a set. I hoped to get it for Christmas as a simple gift for a plate I had broken! The plate was not in stock on Amazon and local stores. So, I took a shot dealing direct online with Superstore. Price was as good as Amazon. My order was placed on backorder but the email said to email them back in case I want Superstore to follow-up. I only ordered a single plate but thought I'd give the email a shot. Surprisingly Superstore got back to me the next day...gave me all the details of the backorder..they verified delivery from the manufacturer and specially marked my order that it would be delivered by Dec 24....all for an order of a single plate. Guess what...it was delivered on Dec 24. Now this is *customer service* at a great price and awesome, friendly, personal communications. Thanks Superstore! read more

Found this company on line, called them, gave them the pattern that I needed, they had it, shipped it and I got it. They were terrific to deal with. I would not hesitate to deal with them again. read more

I shopped online. They refused to honor their written best price guarantee. First they said they couldn't verify the details. Then I provided them. Then they said it was only available on one piece. I proved I bought 15 five piece sets. Finally they said "we don't have it available at that price. Integrity is a problem. read more