Silver State has done my office's AC/Heating for a long time. They are always speedy and their price is fair! I wish I could give six stars! Dave, the Service Manager, is knowledgeable and can explain difficult concepts to a layman like myself. The front desk staff: Kay, Trish, and Jenna, are all so nice-- I'm a front desk too, Game recognize Game! Oh, the owner, Bill-- great guy who knows his stuff! If you're looking for commercial or residential HVAC help, someone who won't try to over sell you, who you can truly trust, these are your people! read more

In the middle of a heat wave, our rental, had the A/C go out. My son lives there with his wife and 3 small kids. They were miserable and hot. After they called me, I got on the phone and went to two companies I have used in the past with no luck. Then I got on the phone and called just about every company in town. They were getting ill in the heat and we needed help. I had one company tell me they had 82 calls on their voice mail so that was out. Now I knew we had a serious problem. So I got on three waiting lists hoping that we might have a chance in a few days to get a repairman. Three days go by and on Monday we got the call from Silver State that they had an opening the next morning. What a relief. They actually put my name on the list and got us a spot. The repairman was out their just after 10am (we were told between 10 and noon). The only thing which would have been better would have been if he gave us notice as we told the office to have him call in advance so my husband could meet them there. But it all worked out and we were just so happy to have his help. He took care of the fan issue and got it running again, thank goodness. I don't think the kids or my son would have made it another day without heading to a hotel. Repairman was prompt, friendly, and explained things so that we could understand it. If we have any other issues with our son's unit or ours, we won't hesitate to call them again. read more

Let me start by saying the only reason that this didn't get one star is because of Alex. Alex came on Monday and was as thorough as he could be. He troubleshot everything, and fixed several problems with our AC. He also predicted that we would likely have a problem with a part that had to be ordered from California, so he ordered it ahead of time, as we ended up needing that part by the next day. Unfortunately, Alex didn't come the next day because he was booked, but the person who did come did not introduce himself and spent pretty much his whole time on his phone yelling into it. We had several neighbor complaints, and one neighbor even said that she almost called the police because she knows that we are typically people who don't yell at each other, but wasn't going to risk her safety by coming over because she didn't recognize the voice, therefore didn't know if the person might hurt her. She was also concerned about my adult daughter because she was here alone because my husband had to have surgery on Tuesday. The part was replaced after several hours, and then it worked for 2 1/2 days. On the third day, Friday before Labor Day weekend, it stopped working again. We contacted them and tried to set up an appointment, but they closed out the work order and had to get Approval from our property management company. The property management company sent over the approval before they were even closed, and they never called us back. They said that if they got the approval before they closed, which they did, they would keep the 8 o'clock on-call appointment open for yesterday, Saturday. Nobody called, nobody showed! We tried calling because they have an on-call number, and nobody answered or returned our phone call when we left a message. We were stuck in an over 90° house, and when the property management company tried to contact them, they wouldn't answer for them either. I don't recommend this company, though unfortunately, Alex is a part of it, and if he had his own business, I would happily have him come. read more

Silver State Heating & Air Conditioning - What the house was since it wasn't working and was climbing - Heating & Air Conditioning/HVAC Near Me - Sparks, Nevada

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While there are many factors that go into a business' ability to do an amazing job and offer good customer service, there are factors that definitely can lead to a review like this one. Our experience with this company is one of mixed emotions. The experience started decent when we had an issue with our cooling system that needed attention. Our property management company (such as they are) submitted a work order and the company was called to assess the issue. The first technician was AMAZING!!!! Alex did one of the most thorough assessments of our issue; finding issues that had been long-lasting that were unknown to us, being renters and all, other than the obvious noticing of the lack of cooling within the system. He found several issues that he could take care of and we thought the issue was resolved, short of a problem that he was sure would appear shortly - and ordering the part ahead of time to fix it, using those HVAC ninja skills of his. Second day, we had to have someone back as predicted. I was told later, once out of my anesthetic haze from the day's hand surgery, this technician, who did not identify themselves, "was an angry guy the entire time he was here and was cursing in his phone often throughout the time at our house." Further confirmation of this also came from other neighbors that could easily here the gentlemen repeatedly. After about 4-5 hours on-site, the motor that was replaced in our Trane (choochoo!) and the system seemed to be chugging along happily once again. This lasted a short time, and now that we've been in severe heat advisories, the system has intermittently developed a cooling issue. I called our property management company again, once speaking with Dan to alert of the issue who assured me that he'd ensure the 8am on-call slot would be vacant and to call to get another work order submitted, which I did within the hour after we spoke. Saturday - ZERO calls, follow-up, NOTHING. I called to find out if they were indeed coming to fulfill the work order and I got routed through the emergency dispatch system to "Bob's" phone that "joyfully" stated in his voicemail that he was booked for the day and would not be taking any calls until the next business day - which is TUESDAY, considerate of the Labor Day holiday approaching. Why an HVAC company has only ONE on-call tech and why this technician fulfilling any/all emergency calls does not return phone calls left on his voicemail, is beyond me, but this was the case. Today - Sunday - the system seems to be keeping up with its demands early on in the day and hopefully will remain that way without further issues. I'm sure we'll get a call "soon," but certainly not in a fashion that screams customer service. Right now, I'm not impressed that I am confident in this company being a trusted vendor, but this is who we have at the moment. By the way, give Alex a raise!!!! He deserves it for being a star in your organization! read more

Our central A/C system had not been used for 12 years (always relied on a swamp cooler). So I thought it prudent to have the system examined before firing it up. Dave from Silver State came out, unburied and cleaned the system from under the tree debris that had accumulated over the years, tested it for proper function, recharged the refrigerant, and confirmed proper operation. He noted one part that was broken, but explained the difference between what was necessary for the system to run efficiently and properly, and what could be simply replaced at a future date. By the way, a few years ago, our furnace died in the middle of winter and Silver State did an equally efficient and thorough job getting it back up and running properly. Thank you Dave and Silver State! read more

Fixed our AC fine but did not give me a written estimate or let me pay on the spot. Said they would invoice me. I told my Wife "that's so they can slip in extra charges". Over a month later I got a bill and sure enough Silver State Heating and Air tried to charge extra since we live in Carson. I was not told this on the phone booking the repair and in 16 years living here we're never been charged extra. Not only that the bill said "LATE PAYMENT" wrong! Also the rounded up the time at my house much of it spent on giving me a sales pitch about an electric furnace. $105 per hour to pitch a product? I don't think so! I called Silver State Heating and Air and the person said she could not talk about bills. I asked for a supervisor to call. Some guy named David called who proceeded to tell me "what a good deal we got:". He actually said quote "pay your bill or I'll send you to collections". Conversation over. Now I demanded to talk to the owner. I won't bore you with the details of that call but about a 10 minute rant about how good Silver State Heating and Air is, how they "have plenty of business" and "don't rail on people over $105" as he was RAILING on me about $105. I'm done with with Silver State Heating and Air . We were going to consider them for a $100k upgrade we're doing, solar, new roof, electric furnace, etc. But, not now. read more

If we could give Silver State Heating & Air 10 stars, we would! We are small business owners and need maintenance and repair of our heating and air systems. They are fast, reliable, super friendly and knowledable. We especially appreciate that they took their time to help educate us on proper maintenance and helped us understand our systems. They are amazing! Thank you for all that you do! read more

The Silver State newbie they sent out struggled here for a couple of hours to give us a false diagnosis. We paid for every minute he was here on the phone trying to get help to figure it out. ($350.00) The next company sent a 20 year veteran in the HVAC industry and he solved it in less than 10 minutes. This new company did not charge us a dime. (I think they felt bad about our having been charged so much by Silver State.) Stay away from Silver State for residential - they are hiring beginners and they charge a FORTUNE. read more

Our heater wasn't working and with it being winter, that wasn't going to work for my family. I called a couple of places and left messages, but the phone was promptly answered and an appointment for a technician was scheduled for in the afternoon. They phone rang 5 minutes later and we were told that they could switch appointments moving ours to now!!! You know we said "YES, AND THANK YOU!!!" Ryan came out and quickly found the problem, left in his truck and seemed like he only drove around the block...knock, knock - "The Heat Meister is in the house!!!" In no time flat it was like summer in our home!!! Thank you Siver State Heating & Air!!! read more

We had a Mitsubishi heat pump installed by Silver State, and I can't say enough good things about them. We had a quote from Bill, the owner, within 24 hours of him inspecting our home, he worked with us to get the system we needed within our means, and he actually installed it earlier than he initially quoted. A week earlier, in fact. His crew, Jeremy, Josh, Cory, Brian, and Lee, were some of the most professional, friendly and trustworthy technicians we've experienced in our home. Not only did they do an absolutely terrific job installing the heating system, they went above and beyond when the job went on longer than anticipated. Instead of leaving us without heat on a cold night when it started snowing, they stayed, completing the job when they could have gone home and come back the next day. We are extremely pleased with the Mitsubishi system, it works perfectly, and heats our home just as they promised. But we are more than pleased with the service we experienced from the team at Silver State. Not only did they perform an excellent job, they took the time to come back the next day, tie up any loose ends, and show us how to run the system. I would highly recommend Silver State Heating to anyone looking for a high quality heating system, installed by one of the best crews we've ever come across in all the years we've lived in the Silver State! read more

The people on the phone, and Dave the in-person tech were great! They saw us next day, and they kept us very informed on the issue. Just what the doctor ordered! The next time I need HVAC service, this team is on the top of my list read more

ZERO STARS So I scheduled an appointment a week out came home on my lunch break to meet the technician. Waited 15 minutes after he was supposed to show up I called and the technician didn't even know he had an appointment. Their secretary sucks, if you use them call 30 minutes before the appointment so you don't waist your time if they didn't schedule your appointment. read more

This company is honest, reliable experienced and trustworthy. What more can you ask for?

Just letting everyone know that this company is FANTASTIC. I had a small knocking in my walls and it got louder and louder, till it was finally shaking the walls or at least it sounded that way. So I called Silver State A/C and they set me up for the following Monday. However on Saturday the sound was so bad that I couldn't sleep, so I called and told them that I don't think it's going to make it till Monday. They got someone to get to my house with in an hour. His name was Doug. This tech found the problem like right away but didn't have all the parts on his truck, so he went and got me a temporary A/C unit to hold me over until Monday. Well today is Monday and everything is all quiet and cool. This is the best company that I have ever done business with and Doug was amazing. Don't call anyone else your wasting your time. Thank you Silver State read more

Silver state did an awesome job fixing our broken mini split. Many other companies in the area said they wouldn't work on it because they are known to have reoccurring issues but super state came out in a few days. Spent a few hours troubleshooting the system, found a leak and replaced a leaking pipe. The technician was very helpful and explained everything he was doing. He also explained all the pricing before he got started so I would have an idea what to expect. Overall great experience! Awesome to know I have dependable company to call if my Heating/air have issues. read more

Have a rental in Sparks, the heat went out and I could not find anyone to respond, finally I somehow was connected to Silver State. Talked to Kevin late at night and he responded and fixed the heat. I later used Silver State for electrical and plumbing. Let me tell you they were fast, efficient and reasonable in prices. I called 10 electricians and plumbers and all were busy in the reno/sparks area. Silver State showed up. I thank you and my tenants thank you. Special thanks to Kevin and Edwardo for their professionalism, skill and legit concern over my multiple problems. read more

Silver State Heating and Air is probably one of the most fair and ethical companies in town....I am thoroughly impressed with them! Not only did their fantastic Tech David explain each step of the process of repair, he informed we where other companies lie in order to dupe the customer. He carefully took apart the entire system, checked for leaks, tested the compressors/capacitors, fan motor, and determined a burned panel and a bad capacitor was the culprit. The capacitor itself was bulging on the bottom. This was replaced last year...by a different company. He spent a good amount of time cleaning and testing each part of the unit, before determining what the actual issue was. If you need AC service, please use them. They won't rip you off on prices, they are not commission-based, and they go above and beyond in regards to maintenance, cleaning, and repair. I might also mention---other companies that I had come out and quote me on repairs----outright lied to me about the true specs of my AC unit. They over quoted me on R-22 prices ($100-$200 per pound of R-22), and they did not even determine what the actual problem was. David at Silver State Heating and Air corrected the issue....at less than half the price of what other companies were quoting. Thank you David! read more

Silver State Heating and Air, Bill Turner owner, was the contractor that designed and installed the Mitsubishi Electric cooling and heating system in our new home in Wingfield Springs. The house has 4,302 square feet of living area with 10 foot ceilings. The system has 8 zones, each with its own thermostat to control both heating and cooling. The system uses heat pumps in place of the conventional AC compressors and gas heat. The system is very quiet. We have the thermostats (all 8) set for 70 degrees for heating and cooling. The heat pumps (3) are located outside and are also very quiet so it does not bother our neighbors. They normally just idle. The system is very efficient which conserves costs. I am very happy with Bill and his men. They are very professional and I would highly recommend this company. Ward Pearce read more

This company is straight up honest!!!!!!!! Can not say enough about how professional, honest and NO NONSENSE they are. This is actually our 2nd time using them. Was very very satisfied with them the first time in 2015 on a weekend we called them. Remember in 2015 they were here when they said they would be here and very very reasonable. Used them today. We called them 7AM this am. They said they were sooo very busy but they would try to have someone out between 3-4pm. We have been in triple digits for over a week, so we believed they were swamped. Ashley showed up. He was here for 15-20 mins. We needed a new part and within 15 mins we had so very welcomed COOL AIR... They said they would bill us.. very welcomed news.. THIS IS THE ONLY COMPANY WE WILL USE FROM NOW ON!!!! Thank you Silver State for your DEPENDABILITY read more

Technician showed up with a mask, that was greatly appreciated. Tech discovered the issue and was flexible with scheduling to come back the next day with the new parts to install. Tech showed up and installed the new parts when the part came in after he ordered. Thanks for the fast and friendly service. A+ service!! read more

Highly Recommend! Called on a Saturday morning, a/c not blowing cold, was here a few hours later, (yes it was a couple hours later than quoted) but, fixed the problem within 30 minutes. No monkeying around with anything, no extra charges, no travel time, no weekend charge, no extra parts nothing! And under one fifty!!! Have I finally found an honest company?! Well, thanks for saving my a/c unit and my family!! read more

Secretary booked an appointment over email and then didn't confirm with the technician so they no showed to our consultation. I would not be comfortable moving forward based on that since they could end up not showing up for future visits. read more

Dennis was great! He's professional and friendly! He couldn't readily locate the necessary part to fix my A/C so he took the extra time and effort to shop elsewhere to find it! It's clear he cares about the customer and is willing to go the extra mile to make sure things are done right the first time! Thanks to him, my family can now relax in our nice, air conditioned home instead of sweating it out in the heat! read more

They were very professional and did a great job installing a new fan in my bathroom. They showed up in uniform which made me feel comfortable with a person vein in my house. They called me after to make sure I was satisfied with the job. Great owner and great people working there. read more

Bill and his crew are the most honest and thorough bunch in the industry. I always compare him to those shows on TV where they unhook a wire then have different companies come out and usually they tell the customer that they need hundreds, maybe thousands of dollars worth of work. If your equipment needs a four dollar part, they will tell you that you need a four dollar part. Call these guys FIRST..... read more

I have been using Silver State AC&Heating since 2007. I called this weekend for service as my AC was blowing warm air. I had previously had my annual AC checkup by a company called Precision Air on March 20, 2019 the tech was here about 20 minutes They did not provide a invoice or service call ticket. Then on Friday and Saturday my AC was blowing warm air. I called Silver State and they came within two hours. The technician Lou diagnosed my problem and I had lost all of my Freon. I truly believe Precision Air poked a hole in my AC coil. I had purchased a Maytag 5 ton AC and Heat Pump from Silver State AC in August of 2016. In fact Lou was the tech who sold it to me. I will never deal with Precision Air again. My tech got me up and running for the weekend and Silver State is coming back Monday to weld the leak and recharge my system. I give Lou and Silver State a A-Plus rating William Crayton North Las Vegas. read more

Jeremy answered on a Saturday morning early at 8:30am and said he would be able to send an on call technician out. Called me back in 15 mins and said the tech would be there in an hour and a half. Lee was here right on time was extremely professional and quick he had our ac back up and running in less than 15mins. He did a check on our filters and was so helpful and kind. Would definitely recommend these 2 guys to anyone!! Every where else gave me one to three days out Silver was the only company able to come out same day!!! read more

Note: This review was deleted, presumably by the owners, and thus I am posting it again and will post it elsewhere as well. It is tough to take criticism but it is also important to take customer complaints seriously in an effort to grow as a business. Silver State has had several business issues lately but that's not an excuse to delete a negative review. If you have an older home with an oil furnace, steer clear of Silver State Heating and Air! We had Silver State come out in early December for furnace maintenance and because we had concerns about an air vent in the house leaking air. The technicians that arrived were a senior technician and a technician that was there to train on an oil furnace. Very scary but i thought nothing of it at the time.The guys finished up and all seemed well except the floor vent in the house was still leaking a bit of air but never mind. A couple of hours went by and I began to realize that the house felt very cold. I checked the thermostat and attempted to kick the heat on to no avail. The furnace would just not kick on. I immediately called Silver State because they had only recently completed what is supposed to be a maintenance job on the furnace (something we do every winter, by the way). The technician came back right away and managed to get it to kick back on but within an hour of him leaving, the furnace was again malfunctioning. Called again and had the same technician come back. He went under the house and came back up stating he had replaced the controller on the unit (without first telling us...). Of course, soon after he left, the furnace was again not kicking on to heat the house. By this time, it was getting close to about 5 pm and we had to have an after hours technician come out. This technician spent a good amount of time with the furnace and believed that something on the furnace was not lined up correctly, causing it to misfire and malfunction. He got everything tuned and lined up and the furnace stayed on for the night. A week later, we again had to call Silver State because the furnace died in the middle of the night. Since that two week period of many encounters with Silver State, our furnace has died twice more and it routinely kicks up the worst diesel smell. Now, I know I stated our home is older and that we have an old oil furnace. This furnace is very likely original to the house. Prior to that fateful routine maintenance visit with Silver State, our furnace worked like a horse. It never malfunctioned and burned oil efficiently (maybe too much at times but its old!). We never had mysterious smells coming up from the vents and we never had to ventured under the house to reset the thing. It runs our AC in the summer and cools the house like a champ. Our only concern that morning was the floor vent kicking up cold air and our desire to keep the unit healthy with routine maintenance. When we confronted Silver State's owner about these facts, that our furnace was a champ prior to their technician's visits, we had the fact that we use space heaters thrown in our face. Anyone that owns a house with an oil furnace knows that running it at full capacity all day long costs a tremendous amount of money because furnaces burn several gallons of heating oil an hour and that adds up to a very expensive home heating method. We do use space heaters at night when we turn the heat down only to conserve heating oil. Additionally, we were charged over $120 for the controller (that we did not authorize installation of at the time the technician took it upon himself to replace the existing controller). This piece costs between $40-80. Overall, we got a big bill for all these visits and work and our furnace is not working like it did the very morning Silver State came for maintenance. My gut tells me that the technicians threw off the balance of the furnace that morning. Perhaps the fluid they added was not the right fluid for an oil furnace. Maybe the filters they installed were not the right size. Something went terribly wrong that morning and instead of making it right, the owner attempted to place blame on us for using space heaters AND they left us with a furnace that is in serious need of repair. We won't be using Silver State again and will not be recommending them. If you have an oil furnace, be aware that Silver State's technicians are not properly trained in the maintenance of these beasts. I truly hope there is a heating and air company in town that still understands these machines and provides better customer service read more

I had been using this company for a couple of years and I have overall had a great experience with them. Just had service done a day ago and the serviceman brought the invoice so I could pay it and it was almost $40 more than the previous service calls and when I asked about it the service tech said he now has to charge a minimum an extra half hour for travel time so he started charging me from when he left his last job. So I was charged for an hour and half service call and he wasn't even here an hour. I don't mind paying for the service the minute a company pulls in my driveway but anything more than that is just simply stealing from customers to help his gas and employee salary. That is just simply the cost of doing business and shouldn't fall on his customers. I would not recommend this company until they change this policy, save your hard earned money. read more

We called this morning at 7:30 am with a forced air gas heater that was doing nothing but blowing cold air. Bill said he could have someone over in the afternoon, however Lee Gravelle was able to make it at about 10:00 am. He quickly diagnosed the problem and replaced the non-functioning flame sensor. He tested the ignitor which was on its last legs so we had him replace that too as long as he was here. We had an air filter which was very unusual and had tried to have it replaced before, but without success. Lee was able to modify the air return and replace the old filter with a standard size. Everything now works perfectly, and we are very appreciative of the excellent service we received. We highly recommend Lee and Silver State. read more

I had Silver State Heating and Air install a new furnace/AC for me in our home and I must say they did an excellent job. They were on time and went above and beyond with their customer service. I choose them because they were not the cheapest or the most expensive, I had 5 estimates. I selected Silver State because they cared about me the customer and not so much about the money. There workmanship was first-rate, cleaned up all the mess from my old furnace/new parts. Even gave me a battery for my carbon monoxide/gas detector, and cared enough to ask me if I had one. Answered any questions I had. I would highly recommend them for any heating/AC work you need done. Great job guys. Thank you so much. read more

Friendly service, had to come out 2 times but got the job done. Thanks for keeping me and my dogs cool this summer.