Been taking my trucks here for years with no issue. The one time I had an issue it was immediately…read moreaddressed. Jerry is a great guy.

Front desk said 45 minutes to an hour and it took 53 minutes lol I'm very pleased. Even more…read morebecause they have a playroom for my kids. As a SAHM I was not about to hire a babysitter just to get my oil changed. The coffee was good and they even offered me a ride home which was my original plan since I always have 3 kids with me. But that playroom and their fast service saved us today. Very kind people all around TYSM! Reasonable prices, clean, my car got what it needed and feels great driving, they even cleaned it up a little which was nice.

Excellent Sales staff and excellent service after the sale I have bought 4 new vehicles from the…read moreAutoplex

Took my car in for collision repair. Originally stated they needed two weeks. Finally got it back…read moreafter a month. Understand that unforseen things happen but most of the delay appeared to be ordering parts. Not getting parts but waiting until that last minute to order them. Even near the end, i get a call saying they had to order clips. Seems they would order parts during the tear down and inspection phase. Overall bad experience and i would not recommend their services and will not use again if needed. Front desk people were friendly but the estimator needs to be more attentive. Overall the vehicle appears to be repaired well but the timeliness was unsatisfactory. Luckily I had another car and did not have to rent, adding to the expense and inconvenience.

I've waited a few weeks to write this review because I wanted to give Waxahachie Ford every…read moreopportunity to make this right. Unfortunately, after everything that happened, I can't recommend this dealership. We bought a used 2018 Honda Accord for our 16-year-old son's first car. We knew we were buying a used car and obviously weren't expecting it to be perfect, but we did expect a Ford dealership to have properly inspected and serviced it before putting it on the lot. There were already a few things we noticed when we looked at the car, including a cracked windshield and concerns with the tires. We were told those things would be taken care of and that the service department would go through the car. Once we had the car, we just kept finding things. The battery needed to be replaced, there were questions about which tires, if any, had actually been replaced, and the car only came with one key. It got to the point where I really started questioning how thoroughly this car had been inspected before it was sold. Only to find out they've been having issues with their Service Department's ability to thoroughly inspect used vehicles.... per our salesman. He asked me to reach out to the owner and voice my concern while they had the car doing another inspection. My biggest issue isn't that a used car needed some things fixed. I understand that happens. My issue is that this was our son's first car and we specifically bought from a dealership because we wanted some peace of mind that someone had actually gone through it. Instead, we ended up feeling like we were the ones doing the inspection after the sale. We tried working with the dealership and gave them another opportunity instead of immediately leaving a bad review, but by then the trust was gone. There were simply too many things that should have been caught or handled before we ever took possession of the car. We ended up going to Planet Ford in Dallas to find another vehicle for our son. The experience there was completely different. We purchased his car from them and had such a good experience that I also ended up purchasing a custom Bronco from them. So instead of buying one vehicle locally from Waxahachie Ford, we ended up buying two vehicles from Planet Ford in Dallas. Waxahachie Ford lost our trust and ultimately lost our business. Planet Ford earned it. If you're considering a used vehicle from Waxahachie Ford, especially for your kid, I would absolutely have it independently inspected before buying it. Based on what we experienced, I wouldn't rely on the dealership's inspection alone.

BE CAREFUL if you're buying from Waxahachie Ford. My husband and I found two used expeditions…read moreonline listed at around 41 to 43K. Went in here yesterday to check out the one with less miles for 43K. It had a ton wrong with it cosmetically on the interior, like giant scratch marks from a dog on the inside of the trunk door, a cracked mirror, etc.. They ran my husband's credit. Everything was good to go. We were going to trade in our Nissan, which we knew we would be adding some of that to our new loan since we still owed on it. When all the paperwork was set and done with what they were offering, the price had jumped from 43K to 48K and they had us with a walkout price of 58K for a used vehicle that has 54,000 miles on it and its own set of cosmetic issues. The sales guy said the finance guy wanted to meet with us to discuss the changes so we walked over there, sat down and we were then told he was too busy to meet with us. Ridiculous. Please make sure you're checking the online price and the paperwork if you choose to risk it here.

Absolutely unacceptable experience. This dealership listed a vehicle at 78,823 miles, but the…read moremoment I left and parked, I saw the actual mileage was 80,810 (1,987 difference). That's not a small mistake--that's a major discrepancy and completely misleading. I drove 4 hours to get there and 4 hours back because I trusted this dealership based on their reviews. That trust was clearly misplaced. To make matters worse, I arrived about 20 minutes before closing and was rushed through the buying process, which did not give me a fair opportunity to fully inspect the vehicle or review everything properly. I contacted the owner, Alex, immediately by email and got no response. When I called the next day, he hid behind his receptionist they call "Nykki" instead of handling it himself. She was rude, dismissive, and completely unprofessional. Only after pushing the issue did the owner finally get on the phone. It gets worse. I was not properly provided with a signed purchase order, a clear breakdown of charges, or an odometer disclosure at the time of sale. When I later requested the documents, I found multiple fees that were never clearly explained. There was also a burned mark on the back seat that was not disclosed and appeared to have been hidden. When I brought it up, they only offered $150 toward what is roughly a $500 repair. After I brought up the mileage issue and even sent proof, they quietly edited the online listing--but still didn't correct it to the actual mileage. That's extremely concerning and shows a lack of honesty and accountability. When I asked for a fair resolution based on the mileage difference, the owner refused to do anything. No accountability, no attempt to make it right. Do yourself a favor and stay far away from this place. Double-check everything, get every document upfront, and don't trust what's listed without verifying it yourself. I will be pursuing this further.

From the owner: Drive Away in the Car You Deserve…read more Quality Vehicles, Affordable Prices, and Flexible Financing Options Fast Approvals, Simple Financing Our streamlined approval process and wide range of financing options make it easy for you to get behind the wheel of the car or truck you need, regardless of your credit history. We work hard to ensure a smooth, stress-free experience from start to finish. Competitively Priced, Carfax Verified We scour the market to find the best deals on quality pre-owned vehicles, and we back each one with a detailed Carfax report. You can trust that you're getting a fair price on a car or truck you can depend on. A Vehicle for Every Budget and Lifestyle Whether you're looking for a reliable commuter, a spacious family hauler, or a rugged work truck, we have a wide selection of makes and models to choose from. Our team is dedicated to helping you find the perfect fit, no matter your needs or credit situation.

From my ticket I'm reading on my service reminder I see 2 names here. Marcus Hayes reads as…read more"tech". Martin Ocampo did my check in. Management, be aware that this employee needs an attitude adjustment. Re-train him to not say things like when I ask him if I'm due a free oil change " That takes it out of my paycheck Ma'am". I'm not cheap but I did a have voicemail when I was out of town a while back where a lady who works in service was offering me something. I shouldn't get shut down for a simple question. I was cut off about 3 times when I had questions. I think he was just super irrated that I didn't need a bunch of services. I barely drive my car long distances. I told him to please check if anything major was wrong and if not stick to an oil change. My brother works over at Ford and I know how customer service is a key to excellence. I'm in sales locally and in media. We don't say things like " A discount you're inquiring about takes it out of my paycheck"...otherwise I'd have no clients. He was all smiles when he found out my brother works there at the end, interesting! It let's me know he is not right in professionaism. I haven't been on yelp in ages, but this was for sure the straw. He had me racked up to 560+ in servcies. I kindly said " like I said before...I just want an oil change". Very irritating experience.

***WARNING DO NOT BRING YOUR CAR HERE FOR SERVICE*** POOR customer service, they told us we needed…read moreto change / have (2) services completed when we had just had them done 2 weeks ago. Only gave 1 star because had to in order to post...should be no stars. Customer service training needs to happen / improve at this shop. We do not need bad reviews-but this was so bad we decided it was necessary unfortunately.

I've always been happy with my service at Waxahachie Buick. They always take good care of me. Very…read morehelpful and friendly!

These guys are amazing at their work. Very professional, honest and knowledgeable. They are the…read morereal deal - trust them to get the work done right. I took my vehicle there for the first time not knowing what to expect. I walked in to see Usman because he answered my call to inspect the issue with my Power Liftgate jammed and no longer working which was the source of so much stress for me over the weekend, and in 10 minutes they solved the issue! They did this without further damage to my vehicle (I tried to fix it on my own). They will not disappoint. I will be a customer for life!! Thank you so much Usman!!

Usman and his team did an amazing job on my Lexus. He talked to us through the entire repair and…read moreexplained what could be expected through out the process. Up front he gave us an honest estimate and stayed true to his word. He provided a reasonable turn around time and when we got the car back it looked amazing as if nothing ever occurred, I will be returning.

Easy, quick, painless experience. Great selection, low down payment, the car we bought was a fair…read moreprice. Brandon and my husband communicated easily and made the process enjoyable.

From the owner: We've been providing pre-owned cars, trucks, and suvs to Waxahachie and the surrounding areas since…read more1984. Our clients expect excellent customer service and quality automobiles, so we deliver! Only the best vehicles are selected to be on our lot and you'll enjoy the treatment only a small business such as ours can provide. Brown Motor Company specializes in making the vehicle acquisition process stress free!

Absolutely trash, I've been trying this car wash several times over the years using the self…read moreservice car wash wands and half the time either the pre wash is out of detergent or the pressure in the spot free wash is non existent. Total waste of time and $$, fix your equipment please

Listen to the reviews!…read more Car still filthy after going through with the automated wash. I didn't see any soap used.