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    Silver Springs Pool & Spa

    2.9 (9 reviews)
    Closed 8:00 am - 5:00 pm

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    Concept design of our pool

    So happy with our decision to go with this company! Just moving to El Paso we collected bids for a new pool. From the very first meeting, we knew Silver Springs would be the company we trusted to complete this project because of their honesty and professionalism. At the time that we collected bides we were still going through the home buying & closing process. We knew that we were moving to El Paso, our home would be finished being build by (x day), and that closing would happen on (x day). However, we still hadn't fully moved to El Paso- in-fact we weren't planning on moving to El Paso for another month but we wanted to get started on our pool ASAP to avoid the bulk of the construction dust. To accommodate our timeline and our desire to get it done in the winter months, Silver Springs was able to go over the concept design virtually! They used 3D design tools and we were able to follow the design pitch flawlessly from the other side of Texas. We were also able to sign documents electronically so that the project could get started ASAP, prior to us moving to El Paso. Every Monday morning we would get a call from Julie, the front office assistant, with updates on the project followed by emailed photos of the current site. I attached a few of these pictures in this review. This really helped settled our nerves with moving and trusting a company that we really knew nothing about. Silver Springs was able to stay on their timeline for project competition regardless of the holiday schedule which was fantastic! The project was started at the end of September 2018 and completed in December of 2018. They also gave us two free classes of "pool school" so we would know how everything works and gave us start up chemicals including salt (we have salt water pool). We never had a problem with permitting, timeline delay, or project uncertainty. All we had was piece of mind. Silver Springs might not be the lowest bidding pool company in El Paso but if you want it done right the first time and remarkable customer service through the entire process, they are the company for you!

    a tree in the middle of the pool
    Desireh N.

    Mr. Juan Carlos and his entire crew of assistants and workers at Silver Springs Pool and Spa are truly the best. They are honest and so professional. Definitely go with them to build your future pool, you won't regret it! We couldn't be happier with our pool they helped us design and build. From the beginning, they were great at communicating every step of the way, their estimate for the cost of the pool was extremely reasonable compared to all other pool builders we had spoke to and it didn't vary by much once all the final details were sorted out. They even helped with recommendations on lenders as a means for financing. Their design architect made a beautiful computerized design that allowed us to clearly visualize how the pool would look in our backyard. The final product was identical to their design and our vision. They told us it would take 45-60 days to build the pool, this was a surprise to us and we thought that wouldn't be possible, but they really did complete it that fast. The pool design we wanted was not a simple one either, our pool is raised, has an atypical shape to it, it is heated, has a beach landing, infinity edge, water fall with rock wall and a catch at the bottom of the waterfall. No challenge was to big for them. Juan Carlos and his crew are always available and make an effort to come by and check things out if we have had any concerns. Thank you Mr. Juan Carlos and your entire team, we love our pool, you made our home a desert oasis.

    Cracked pergola

    *30+ cracks in our deck almost immediately after it was poured *Contractor failed to add sufficient dirt back around our pool and under our deck, the ground is sinking, Silver Springs hired someone to shovel 1 ton of dirt under the deck but the dirt continues to settle, leaving the deck suspended above the soil, with rebar exposed *Beams in our pergola immediately cracked and split, some have been replaced but continue to split *City of El Paso inspectors never looked at anything, just 'passed' the pool but when we hired a private inspector, a number of violations were found to include electricity not done to code. The 'pass' has been retracted and Silver Springs refuses to address the some of the remaining issues. *Gas trap was left off equipment *PVC pipe at pump/filter was not sealed; when equipment was turned on a geyser of water shot out of the equipment *Our pool was begun in 02.2017, at that time Silver Springs had excellent reviews but at the same time that we encountered issues with our pool, a half dozen others had similar problems. We saw a minimum of 4 different foremen. I think the contractors by Silver Springs at the time were a lot of the problem. *Buyer beware, our contract has a clause that states we cannot sue Silver Springs but have to mediate with the Better Business Bureau. *We have a structural engineer's report, a private inspector, 2 pool companies estimate on the issues and fixes for our pool. All deemed our problems as structural.

    Holes are still there since October 2020

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    7 years ago

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