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    Silver Rider Transit

    4.7 (3 reviews)

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    3 years ago

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    Avis Rent A Car

    Avis Rent A Car

    1.0(1 review)
    0.8 km

    If I could give 0 stars I would. My wife and I flew to Las Vegas to start a vacation to the…read moreNational Parks of Utah. I opted to rent from this location because I always find that renting from locations outside of the airport end up in fewer taxes and fees. I decided, as a result, to stay at the Golden Nugget across the street. I picked my hotel based on the rental car location so my wife and I could get the car and get on the road earlier. To my surprise, when I showed up to the Avis counter at 8am (the time I reserved and made sure the location would be open) I found a sign on the desk that said this location is sold out! There was a number for me to call. I call the number and find out I have to go to Circus Circus. The representative told me, oh it's no big deal we are only a few miles away. Glad she could tell me it was no big deal, I found it to be kind of a big deal. So, I get a rideshare ride over to Circus Circus and the representative asked if I wanted coverage and I said no I have insurance, she said great basic coverage and I said yeah whatever my personal insurance covers is basic I guess. So, she prints the agreement, says sign here and initial here etc. I noticed there was a price about 400 dollars more than I paid as I had prepaid the fair for the car. 826 dollars. When I see 1200+ on the invoice I said wait, why is this different, what is the actual amount I am going to pay? She pointed to the 826 and said that one. I didn't think much of it, and though maybe it was reflecting a price I would have paid if I had waited to pay instead of prepaying online. I mean I should be able to trust her, right? She's an employee and I assume she is going to tell me the truth. WRONG!!!!! Now I will say, shame on me for not reading the cumbersome and long complete rental agreement, but again when I prepaid and agreed to a rate and agreement online I didn't expect a sketchy employee to lie to me and tack services I didn't agree to on my bill. The sad thing is, I wouldn't have noticed the difference but after I returned from my trip on the 27th I looked at my credit card bill and saw that I paid an additional 400 dollars. Avis corporate was no help. I waited 1/2 an hour to speak to someone only to get disconnected when I asked about the charges. I tried again and the line was so faint and kept echoing I finally just asked to speak to a manager and I was promptly put on hold again. After 45 minutes I disconnected the line and sent an email instead. Their customer service said they weren't going to refund me for services I requested. Avis apparently is ok with employees practicing unethical business practices, providing services customers don't want, along with wasting their customer's time with making them go to other locations to get the car they reserved weeks ahead of time. I will not be using Avis again, as their employees and company don't care about their customers and act in an EXTREMELY unethical way.

    Silver Rider Transit - publictransport - Updated May 2026

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