Flying from Connecticut through Charlotte, NC. To Las Vegas and ultimately taking a shuttle to Lake Havasu City makes for a long travel day. Bad Weather caused many delays in Charlotte and my plane into las Vegas was 3 hours late landing at 9:30pm- Commuter services is supposed to leave the airport at 9:30pm, so I knew I had missed the shuttle & had to find a hotel in Vegas for the night. I called to let Commuter Services know why I'd missed their shuttle. When Alan found out I was at the airport, he wouldn't leave without me. He met me at baggage claim to help me exit the airport after claiming my bag. We ended up driving away just after 10pm. What great service - I couldn't believe they waited for me- and a big thanks to the other patient shuttle passengers. Great ending to a very long day! Thank-you! read more