I've brought several (5) of my vehicles here and generally I don't have any issues and have…read morecontinued to bring my vehicles back, but now I have two complaints. First, this is the second time I've brought my vehicle to them and it has popped up on carfax that they serviced the vehicle with an oil change when they didn't. I had spark plugs changed and it included an oil change that never occurred. This messes up the carfax with bad information and it's not easy to fix. When I mentioned it the first time they asked me to email them about it and acted like they had no idea how it could have happened, but the issue hasn't been fixed and continues to happen. Secondly, I paid these guys nearly $800 to diagnose and fix a cylinder misfire, but less than a week after leaving the shop and the issue is still there. Which tells me that they didn't truly diagnose what was causing it, but instead threw parts at it hoping that it would fix the issue. After I called to let them know that the check engine light came back on and was throwing the same code the answer I received was "it's probably a good idea to sell your vehicle". Are you kidding me? Them taking some responsibility for not fixing my vehicle after I gave them nearly a grand to do so seems like a more appropriate response.

We were driving on I-35 and ran over something and heard and felt it hit under our car two or three…read moretimes. We were alarmed, especially as we were traveling to Houston. Fortunately for us when we pulled off of I-35 This Car Shop was right there. They were so kind as to put our car up on the lift immediately and two mechanics looked up under our car. You could see where something had impacted our undercarriage in several spots and luckily for us, the impacts were not on any soft or moving parts, but only on hard metal. I was so thrilled and was happy to pay a bill. They would not take any money from me. Now who does that! I am most grateful for the peace of mind that we could continue on our travels without concern. If I lived in the area, I would be happy to take our cars there for service.

I made an appointment to have my breaks replaced. When I brought it in, Ray and crew said I didn't…read moreneed to replace yet. What?!? A care repair place that's honest?! I was so grateful! I was taking a little road trip the next day and wanted to be sure. They even put air in my tires! This was my first interaction with Ichiban, but it definitely won't be my last. So nice to have an honest auto repair shop!

EDIT: 6/3/24: Spoke…read morewith Dave. I have no doubt that they can do a good job, as seen with these other positive reviews, but in the same manner that they are professionals in this field, I am surprised they did not find anything wrong with the master cylinder, which does have a direct influence on the clutch. Dave mentioned multiple times that his men did not find an issue with the cylinder at the time of inspection, so "technically" they did their jobs. I should point out, that Dave also said that they test driven it by 10 miles. 10 miles and no issues apparently, yet 2 miles of our struggle before the car gave out. I attached 2 new photos showing the odometer. Unless the paper printed on the day I picked up the keys aren't up to date (and if so, why was I given paperwork that's not up to date?) I am hesitant to believe the car was test driven. With the complimentary oil change + 10% discount on next repair offered, my boyfriend is very open to bringing his car back and if next time the car is properly serviced I am willing to update the reviews. ***** EDIT (Morning of 6/1/24): Tried calling your "24/7" assistance listed on your website. It's just your company's phone number sending us directly to voice mail. We need the car today. My boyfriend is missing out an annual event he wanted to go to deal with this matter. He can't even drive it to a different repair shop as he can't change gears anymore. Getting it towed, which is costing us unnecessary fees too!! Unbelievable!! ***** My boyfriend drives a manual car and was in need of a new clutch. He hesitates in bringing his car anywhere but Redline in Arlington. Since it's far, I suggested that he give other auto repair shops a chance, something he hasn't done before since he knows that finding a good mechanic is hard. Same here, but we wanted to have hope that his car can be fixed properly in Fort Worth. We thought wrong. Upon arriving, the men were very nice. Because their customer service skills were great, we assumed they were going to do a good job. My boyfriend even spoke fondly about Ichiban Autos even before repairs started. The men at the front were also responsive, informing us of the costs, labor, & parts that need replacement. Take a look at the photos for the amount of things replaced. Cost? Over $2k. And because Ichiban closes on the weekends, you'd think they'll make sure their Friday clients would be ensured that their cars would be drivable. Unfortunately, not us. As my boyfriend was flying back from a work trip, we couldn't get his car till 10 PM, long after Ichiban closed. At 10 PM, we retrieved the car, excited to drive it when... HIS CLUTCH IS LOOSE! Both of us tried it and it feels wrong. NO resistance on the clutch pedal, and he couldn't put the shifter into gear! How is this acceptable! He managed to drive the car off premises but as he got closer to my apartment, literally 2 miles away, he had stopped because he couldn't change gears anymore. That's right, 2 MILES by 11 PM, my boyfriend and his car remain stuck on the side of the road, parallel parked at some street and praying that he doesn't get towed. I did not pay over $2k just to retrieve a car that's not operating properly. Did anyone even test drive it? You guys had the car from Wednesday till Friday. Called me at 9:30 AM stating it's ready, and I didn't even come till 2 PM to pick it up, giving you guys plenty of time to test drive/check for any errors/tighten any loose ends. Since Ichiban is closed, our night, our weekend, is ruined. I really wished I could've given this place 5 stars, the men were nice but the service we received is unacceptable. A simple clutch check/test drive would've signaled to you guys that something is off. Ichiban Autos, we are extremely disappointed.

Polite, hard working, and wise. The owner is upfront and reasonable, and does great work!read more

Car Care Center is not part of a franchise, just a locally owned mechanic shop. It doesn't have a…read morefancy lobby with big screen TVs and a Keurig coffee machine. That's okay, those are nice amenities but not necessary. What they do have are kind, honest mechanics that you can trust. Trust is valuable when it comes to auto repair as all car owners know. And a definite plus with this shop as well is that they are open on Saturday. Thank you Car Care Center!

Owner is super nice & down to earth! My car needed new control arms, suspension, struts, tire rod &…read morefixed within 1 day! It's been 3 days and no issues and feels like driving a brand new car! Highly recommended -Franklin

Saved me big time. Was 50 miles from home and got a critical battery charging failure indicator in…read moremy BMW. Called these guys up, they got me in right away, provided accurate and honest diagnostics, completed the repair same day, and saved me a ton of money/time/hassle in what could have very easily been a much more stressful and expensive situation. Go out of your way to bring your car here

Awesome team with great customer service! Highly recommend this great shop! My car is running great…read morenow

Called them same day to do a brake, rotor, and brake pad replacement. They were able to get me in…read morethe same day and perform the work in an extremely timely matter. The cost was more than reasonable. They do exceptional work. Thanks to Abdul and his team. Highly recommend them.

Came out to go to work one morning and had a flat tire. My vehicle only has 4500 miles on the…read moreodometer so my tires are the ones installed at the factory, and are in still in great shape. I aired it up and took it to a shop near my house. In 10 minutes they came to me to say my tire had a puncture on the sidewalk and not on the tread, which prevented a patch from being a solution for safety reasons. The gentleman working the counter also said the tech noted the tire in question was close to needing replaced anyway....They wanted me to buy another tire. The man was more than happy to "make me a deal" on a new set of tires, but because of the puncture's location "on the sidewall" it was unrepairable. I gave the $10 for a diagnostic fee and got in my car and went to work. I found this place when looking online, and since it was close to my job, I went to Speedy Tires during lunch. I informed them I had a leak, but didn't tell them about my experience with the other wheel and tire business. They found the leak quickly and it was going to be easy to patch. I asked if it was on the tread or on the sidewall....they showed me where it had a nail definitely in the tread pattern. Overall it was a very good experience! It was fast, easy, and inexpensive. They had a desire to help the customer, not sell something the customer didn't need. The level of customer service was to a remarkable level. One of the fellows working there was making a trip to the convenience store across the street, and asked if I wanted anything while he was there. I said no thank you, I only had my bank card, and had no cash on me. When he returned, he'd brought a drink back for me anyway. I will be happy to return there if I need any more tire repairs, or when I'm ready to purchase a new set.

Worst place I've ever been to. Went there with a small sensor issue left with even more issues…read more Management was rude as hell to make it even worse. Absolutely do not go here or waste your money and time!!

I have used excel car repair for years! They have kept me rolling. The service is good, & prices…read moreare fair. And they are honest about whatever the issue is with a vehicle. I hope this place never goes away. They get all my car repairs. And I send all my family and friends to this place. They know their job and do it well. As long as they are open, that is where I will go. They are trustworthy & genuine and will not cheat you!!!! You will not find the same quality of work & value elsewhere! f Lois Miller

"They're good, reasonable, and ....honest!" This was from a…read moreretired friend of mine who recommended Tien some 14-15 years ago. That It still holds true from my experience today. Fred Fernandez

Efficient and courteous service. They quickly get to work on your car and inform you of the work…read morethat they do

Trusted neighborhood auto service. Kind, fair, I always recommend them to friends and familyread more

Be careful they will give you a price to work on your car and raise that price by lying saying…read moresomething else is wrong or needed.

Went in to see about an AC repair...the guy upfront was a jerk and talked to me like I was…read morestupid...I wouldn't recommend doing business with rude and unprofessional ppl. Found someone who was kind and fixed fairly inexpensive...how these jerks stay in business is beyond me...if I could give a zero I would