1. Silver Line Automotive

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Hudson, NH

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Silver Line Automotive

5.0 (11 reviews)
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Services - Silver Line Automotive

Auto battery or electrical system repair

Auto engine repair

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Review Highlights - Silver Line Automotive

“I've been taking my 13-year old CRV to Jeff and his crew ever since and have been absolutely delighted with the service and the work.”

Mentioned in 4 reviews

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Lowell Street Automotive - see generic clamps now three

Lowell Street Automotive

(15 reviews)

Helped me with my kei truck diagnosing an issue, took about 5 minutes to look at my vehicle and…read moregave me solid advice free of charge, recommended another local biz with a solution for me. 5 star service.

LOCAL PSA: MR. GRUMPY BRITCHES STRIKES AGAIN!…read more Well, folks, this is my SECOND visit to this garage based on word of mouth. Funny thing is, there are only 14 reviews. With service like this, I guess word of mouth is doing some heavy lifting! Welcome to my experience with Grumpy's Automotive Center, DBA Lowell Automotive Center. Back in February, they installed generic clamps on a hose, which I believe were overtightened. Several months later, the T-fitting cracked right where that clamp was installed. Coincidence? Maybe. But I believe the original workmanship deserves a serious look. I asked them to address the problem. Instead, the car was returned without the issue being resolved because, apparently, I hadn't explained it clearly enough. Enter Scott, aka Mr. Grumpy Britches. Scott repeatedly interrupted me with, "I can't tell you anything without the car here." SO I BROUGHT THE CAR BACK! Then I called to explain the issue again, only to be interrupted and told, "Well, I just walked in the door at 8." Seriously? If you open at 8, shouldn't you be ready to deal with customers at 8? Just a thought! Now comes the kicker: I was expected to pay to repair a problem I believe was related to their previous work. When I returned to discuss it, the conversation became argumentative, ending with, "We'll just talk face to face." Excuse me? What exactly is THAT supposed to mean? Maybe it was innocent, but it's a lousy way to handle a customer trying to resolve a dispute. I've always found Steve to be a nice guy, but my experience with Scott has seriously changed my opinion of this business. THE UPDATE, FOLKS! We picked up the car, and, SURPRISE, we were charged to repair the part I believe was damaged by the earlier work. Then my wife was challenged about this post and told I'd been given the price beforehand. I WAS NOT GIVEN A PRICE BY SCOTT. That's my recollection, and I'm standing by it. But wait, there's MORE! They also challenged my wife about how much she drives the car. I said she barely drives it, and they apparently disagreed based on the mileage. Let's do some math, Mr. Grumpy Britches! YOU said approximately 5,000 miles in eight months. That's 625 miles per month, or 7,500 miles per year. Sounds like relatively low mileage to me! If mileage explains why a part failed, then explain the mechanical reason. Show the evidence. That's what I'd expect from a professional mechanic. But challenging my wife over my comment about mileage? WHAT DOES THAT ACCOMPLISH? She was there to pick up a car, not participate in an argument over a review. HERE'S MY FREE BUSINESS ADVICE: You don't like the review? EARN A BETTER ONE! You disagree? Explain yourself professionally. Show the customer what happened. Stand behind your work if it's justified, and work toward a reasonable resolution. That's how you build trust, earn repeat business, and generate positive word of mouth. I'm sharing this because our local community deserves to hear about my experience and make its own decisions. MY ADVICE: Read the reviews, ask questions, and get prices and warranty terms in writing before authorizing repairs. As for me? I won't be returning. DO BETTER, GRUMPY BRITCHES. DO BETTER!

Ultimate Bimmer Services - BMW Specialists - Service Desk

Ultimate Bimmer Services - BMW Specialists

(15 reviews)

For those of you who happen to be fellow Bimmer drivers in search of an indie shop that specializes…read morein BMW maintenance, you needn't look any further than this place right here. BLUF: they don't charge *quite* as much as the dealership would for most repairs. Not to mention...I personally wouldn't go to any other shop unless they specialized in BMW specifically. I don't play around when it comes to a luxury vehicle I intend to hold onto for the long haul. I must apologize upfront for not providing any photos with this review. That's mainly because there isn't much to this place, visually speaking. On this particular visit, my time was rather brief anyway. Ergo, I didn't have time to photograph the showroom. But I can describe it real quick. Picture this: a partially vacant lobby with a stoic aesthetic featuring one display Bimmer and a main desk. Not necessarily a bad thing when you consider how invitingly warm and accommodating the business owners are here. I guess what I'm trying to say here is....looks ain't everything. The guys who run this joint, Dan & Tim, were nothing short of excellent, approachable, professional, and straightforward. Within the first two minutes of speaking with these fine individuals, I knew instantly I was in MUCH better hands than that of Tulley BMW of Nashua. Most of which is due to the fact that they focus strictly on maintenance as opposed to selling cars. But more than that, booking appointments with them couldn't be easier. They allow for online booking via their website, provide customers with a loaner (a concept which would otherwise require an act of Congress from the likes of Tulley), text you updates, and only resort to a voice call if there's extensive detail to explain. It's also worth noting the system they use to itemize their recommendations is somehow cleaner and easier to approve or disapprove via their hyperlinks than the aforementioned dealership. In this instance, I was in need of a transmission fluid exchange; a service which I HIGHLY recommend every Bimmer driver receive, regardless of what BMW may tell you. Okay. Quick story time: a couple years back, I ask Tulley if they can perform this service. Funny thing is, ya know what they tell me? "Oh, you don't have to worry about that. It's 'lifetime' fluid." On top of that, IF they had agreed to perform the service, guess how much it would have cost me. $1500! What....the.....fu- Meanwhile, guess how much UBS charges. At the time of writing this review, circa $700ish if you opt for the special formula that makes the trans fluid last longer. Needless to say, it was worth every penny. Look, I get it. Obviously, Tulley said what they said in the hopes I'd believe them, drive my transmission into the ground until it either exploded or simply started vomiting bits of metal shavings that USED to be its inner gears, then have me purchase a whole new one for the whopping price of 7 grand (yeah....I looked it up). Final conclusion? Dealerships absolutely SUCK as an option to get your vehicle serviced. And this goes across the board for ANY model vehicle, btw. Take my advice: save yourself some bucks (not to mention some headaches) and visit these guys instead. They'll treat you right. Clearly, I shall return in a few months to get my suspension brushings replaced. As of now, I gratefully grant Ultimate Bimmer Services in Nashua 5 healthy transmissions shifting with zero hesitation out of 5.

The only people working on my 3 BM's trust at best…read more A+service They will always remember you and your bimmer just nice caring people hands down.

Silver Line Automotive - autorepair - Updated November 2026

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