GREAT PROFESSIONAL! Reasonable price!! Also very responsible!…read moreReception is very clean and super comfy No language barrier everyone is very welcome! Super recomendo

The shop is a bit out of the way, but well worth it. I requested a quote for brakes and rotors and…read morereceived a response within minutes. They were able to squeeze me in the next morning, which was important since my brakes needed immediate replacement. Both of my cars were completed the same day. The shop was clean and comfortable, the service was professional, and the pricing was fair and honest. My car is running smoothly. They're located in Unit C -- just follow the arrow.

I now know where a woman can go to get her car looked at and not be taken for a joy ride. These…read moreguys are great, tell you what the issue is and let you decide what you want to do, give you options. They are honest, and they don't pressure you, and they DON'T to talk to you like you don't know anything. They're my new mechanic. I had an issue with my car, wasn't sure what it was. Ask for a diagnostic and showed me what was wrong and let me decide the route to take. So glad I went there. I'll be back for regular maintenance and any thing else that might pop up.

I also agree with Margot that a woman can come here and not be taken for a joy ride, which is such…read morea rare but amazing experience! I had a small tire issue that I had hoped could be resolved during my lunch break as there was an impending snowstorm on the way and I needed a mechanic nearby my work. They were able to help me out, and were extremely professional and kind! I would highly recommend them to anyone. Thank you so much!

Was looking for a place we could develop a relationship with for servicing our car, after our old…read moreservice center was sold. Took our Ford Edge in for an oil change just before we left on a trip. They were able to squeeze us in. Good start. When they called after the oil was changed, they said that they had noticed a couple of other small, but important problems -- which they fixed, just because. I had noticed the problems before I went, but didn't think to mention it to them. Fantastic! I gladly paid for all the service, and we are off to a great relationship. Long-time family business. That's also a plus in my book.

Friendly,attentive and efficient- being from out of state and needing to attend to a loved one in a…read morelocal hospital, their interactions were tremendously supportive. They evaluated my needs, recommended solutions, provided transportation and kept us informed on progress. I would recommend this business wholeheartedly!

no way they guy worst in Merrimack nh do waste time with th'em they had my truck in garage for…read moremonth for check engine light and they though it ok doing that they worst mechanicin New Hampshire do not time or money with they guys fix nothing

These guys are without a doubt THE BEST around. Years of experience, and absolutely no gimmicks…read more They are the real deal - my family and I have been doing business with them for about 10 years now. Don't even consider any other place. Very fair and extremely helpful each and everytime I have worked with them in the past. Paul and Greg are very skilled mechanics - hang out in the shop for any period of time and you'll know. The banter is top notch! Do yourself a favor...and head to Auto Workshop!!!

I have had two cars serviced by them, a Honda Civic and a Mini Cooper. I had new tires installed on…read moremy Honda Civic back in 2009. The tires were a great price, wore slowly, but were really loud and provided a stiff ride. It was my first experience changing tires so I didn't know what to ask. Overall though, the service was good and the customer service was great. I had tires replaced on my Mini Cooper. I worked with the employee to find a tire that met my requirements - good in the snow, decent price, but provided a smooth ride. He was patient, friendly, advice and wasn't pushy. Its been a few months now and the tires are excellent. I'm very happy with my service.

GET A SECOND OPINION!!! They quoted me $1900 for a repair that they said would take at least 6…read morehours of labor. I called my cousin immediately and he was able to fix it at his house in an hour and the parts were less than $150. They look for any way to jack up the price, especially if you're a female or uneducated about cars.

I highly recommend this shop to anyone in the area looking for a quality repair at a descent price…read more They came in 5k under what the dealer wanted to fix my truck. I also have my car maintenanced there. They pick you up, drop you off and if they cant arrange that there is an option for a loaner car. Just moved here from CT and these people took me in with open arms and made me feel like family. Very friendly and easy to talk to and they know their business very well. You must check these guy (and gals) out. Old school feel. Trustworthy.

The team provides great communication and customer service. Providing videos and pictures showing…read morewhat they find helps and answers questions.

In desperate need of a brake fluid change, I decided to head to HM Motor Works as it was the…read moreclosest Motul dealer to UMass Lowell. Haleem was very easy to reach over the Facebook page and coordinated with Rick for me to pick up my DOT 5.1 fluid. In the excitement of witnessing the assortment of German and Italian cars in the garage, I had forgotten about taking back my debit card after my transaction with Rick. When I finally found out where my card was, I was very happy to hear that Rick had held on to my card and was even willing to mail it to my home if I preferred. Since I wanted to thank him in person, I decided to drive back up and even asked for his help in sourcing a window regulator for my dad's E66 7-Series. If I was not easing into doing weekend DIY's and/or living one hour away from this shop, I would not hesitate to let them to work on any of my cars. I could already tell from Rick's enthusiasm and knowledge that they can be trusted to perform quality work! It serves me a great peace of mind to know that a dependable group of technicians can found within driving distance.

I brought my Lincoln in every week because of a new problem always located near where they worked…read morelast time till my car engine was ruined. They said my engine grenaded after they changed the timing chain. Would not go back.

These guys are fantastic! Nice, honest, fair. I come here for routine service and unexpected issues…read moreand always get great service at a more than fair price. As a young female it is hard to feel that you aren't getting ripped off by a mechanic but I have never felt this way here. If you need a trustworthy place for car service/inspection, this is place to go. *I haven't needed them for towing but can't imagine the experience would be any different.

I was involved in an accident and the state police called this company to tow my car, I would've…read morecalled AAA, but they didn't give me a choice. The police informed me that the tow truck would drop me off nearby or bring me to the shop. Since I was just south of exit 6 on route three I asked to be dropped off right off exit 6. The tow truck told me it would be $250 to be dropped off anywhere but the tow truck yard. I told him I just needed to be dropped off right off the exit and he pointed south on route three and said rudely, "I'm going THAT way". When I found out the shop was in , I was extremely confused. He obviously had to turn around and go north on route three past the exit I was asking to be dropped off on. I called the next morning, and asked what their policy was for being dropped off nearby. The man on the phone informed me that it was free to be dropped off right off an exit. I then told him what I was told the previous night and he told me that "I was hysterical and ran straight to the police officer." I then asked him how he knew who I was and informed him that was not what happened. Unfortunately, I had the unpleasant experience of having to go there to sign a written release so my insurance could pick up my vehicle. When I arrived, I said a friendly hello to the man at the counter to which he put up a finger and said "one moment" without looking up from his computer screen. I had to sign a waiver, releasing them of all liability if I fell on the ice rink that is their property. After, I was told I could get my personal belongings out of my vehicle, but I could not find it in the tow yard. I would avoid this company at all in the future. I do not know how much my insurance will have to pay or how much I am going to have to pitch in, but I am very unhappy with the customer service, lies, and general sketchiness of this company.

This place is great the kid at the desk Danny knows what he is talking about and the Owner Mike…read morecares about the people he works with They have a company that you can finance the work that you need so you don't have to pay everything all at once called American First Finance and they make it easy for you to get what you need done these guys do great work I have been using Certified forever since they moved from over on Main st same guys same amazing service

I saw a sign out front for an oil change for $49.99 and decided to stop in. They weren't able to…read moreaccommodate me then so made an appointment for the next day. The service was done well and performed in timely manner with no delays so I have no complaints there. What rubbed me the wrong way was when I went to check out, the total was $65.68 and was told it required additional oil. It would've been nice to have been told beforehand. Charging someone $12.56 more for the oil without getting approval first is kind of sketch. Then, when I saw the charge on my bank statement, it was for $67.81. I called to ask about the discrepancy and was told there is a 3% credit card fee. Also, I feel like that should be disclosed ahead of time. What if I'd preferred to pay cash? Lastly, I just realized that they used synthetic oil. The previous oil was regular and I probably would've preferred to have kept it that way. But they didn't ask. And my bad for not specifying. They are ok but very unlikely I will use them again.

Oil Change and diagnostics. Great service, great owners!…read moreProbably the most honest Automotive service I have ever experienced This will be the place I bring all my vehicles to..

Fixed my Jeep and removed a family of mice! All in a day! I cannot say enough about the work or the…read morecustomer service, just amazing! Thank you again for everything