The hotel is very clean, Starbucks coffee and flavored creamers available 24/7 and a very nice…read morecomplementary breakfast. I would definitely stay here again.

All good. Clean, convenient, downtown taverns are an easy walk. We'd do it again. Nice coffee / tea…read morestation.

Sonia or Sophia ( young front desk person ) attempted to negotiate a price that was high for our…read moreThurs eve one night stay before returning home!. The price was around $ 200.00. the tx did not work in the room and I called n requested a 6 am wake up call. She told me she did not know how to set it up- therefore we never received the wake up call-go figure? - place was clean but very overpriced for what we got!

Worst stay ever. The bathroom shower was leaking, the astrophere is outdated, and the lock on the…read moredoor barely worked, and the carpet were damp when we walked in. But, i did like the pool and hot tub though. Also the amenities were cool too.

Super nice staff and the hotel room was clean. Elevator wasn't working well when I visited but the…read moremanager said someone was coming to fix it the next day. Beds were medium comfort. The AC worked great and kept the room cool. I'd highly recommend staying here.

Staff was ok ! Walked in couldn't find the desk clerk - went to pool and had two families there 12…read morepeople and was way too crowded! Kids were playing football and no where to swim . Bed says queen but a full size bed on a twin frame - frame sticks out and kept hitting ankles will update - after breakfast In am

No, no, no & no!!! Stay someplace else. Worn, frayed & filthy carpeting, towels and face cloths I…read morewouldn't use to wipe up a spill on the floor. Room was totally outdated. Overgrown grass, weeds, and garbage lying around. Place should be out of business.

Stayed for 4 days and added an extra day. The staff was super friendly and even helped me bring a…read morebunch of my stuff up. My fridge broke around 1am one night and the front desk was super quick to bring me a new fridge so my sons food wouldn't go bad. It was a spacious room and we enjoyed the stay. I would be happy to book here again sometime

We arrived to find 20 dead "roley poley" bugs in the bathroom. Obviously less than ideal, but with…read morea 2:30am arrival from travelling, I just cleaned them up and went to bed. The next night as we were falling asleep, we noticed four more crawling across the floor towards us. Killed them, sat in bed for a second, looked again and saw two more! Killed them and headed to the front desk to request a different room. Got that room, which had a leak in the sink that dripped while we tried sleeping. But as this was again late at night, we popped in some earplugs and went to sleep. The best part about it? They offered NOTHING as an apology/refund.

We enjoyed our stay overall. Very pleasant customer service at check- in and breakfast time. I…read moreappreciate the help at the waffle iron (lol) first timer. Bedding was decent and a little different had like a pillow top old coil feel to it. Pillows could have been more standard size but not bad either. Water pressure was good. Swimming pool was very nice and hot tub. Breakfast was ok as well not a lot of choices but nice and had sausage eggs waffles, juices, cereal and toast, yogurt. Cons: not to dark in room, had a exterior light that created low lighting in room even with curtains shut. Lighting was in odd location for bathroom, no exhaust fan, television was small and poor channel selections. Did have refrigerator that stayed cold, microwave and coffee maker. Room was clean. Felt older in design but not a issue. No I'm room menu for food,l. Room was very quiet for being off express way. Probably could have been cheaper about $10 but I seen online they had better deals. I would stay here again as it was nice and we did have swimming pool to ourselves. 8/10 good job!

We have stayed her before and the rooms are modern and looks newly done - location is great - price…read moreis ok and we stay here because it's 15 minutes from our skiing-tubing location . This trip was just ok - that's why the the 3 stars . Pool was closed because choline was too strong - then it opened up and my blue shorts changed color to purple and my son got a rash- other than that the pool is nice size and not too cold 3rd floor near 302 and 303 has like 6 people staying in one room and garbage left in hallway between the strong smell of what smelled like weed and fried chicken - our hallway stank!!! Smell came through the doors to our room - really not a fan of weed smell and I love fried chicken but wow how can it smell that strong - lol Cleaning peoples cart was on the floor but they - haven't cleaned room or even told us they don't clean rooms while guests here - I guess COVId really changed things - you would think that they would want it better cleaned then less cleaned. A little Disappointed this stay, But we will try again next year because the staff we have met ( typically day shift) has been extremely nice. We just wish we were told about house keeping.

We were in for a wedding staying 3 nights August 28th-31st ROOM 224. Only realized that our son had…read morethe marks of bedbugs when leaving (thought at first mosquitoes but classic "breakfast-lunch-dinner" bite marks!)!!!!! Our room was not serviced the 2nd day and it was too late to have it done so we had asked to have towels brought. We asked in the morning, then again in the afternoon. Each time the lady desk attendant assured us they would be brought- not. Returned from the wedding and again saw no towels. The evening person finally brought the towels - he apologized. The only reason not to give it one star is because of the room size for the price and also the good location.

Long post, but worth the warning: Avoid the Quality Inn across from Culver's in West Bend. Stayed…read moreone night (was supposed to be two) and it was disgusting. Yes, the bed and sheets were clean--but that's where the good news ends. There was urine on the bathroom floor, a filthy chair, a badly stained tub, broken security latch, barely-attached smoke detector, and furniture falling apart. (Pics to prove it.)( I did clean bathroom myself) Reported it to Choice Hotels, and despite sending photos, they claimed they couldn't confirm my stay--so they dismissed my complaint. Do better, Choice Hotels. This was unacceptable. #HotelFail #TravelWarning

Very unwelcoming, kicked out for cleaning their own mess. Very mean staff, not welcoming at all.read more