I attended this salon a couple of times to have my nails done (which before had been ok but not brilliant) but sadly, after my experience yesterday, I will not be returning. I had a 4.30 appointment and when I arrived I had to wait over ten minutes until I was seen. I was then taken to my seat and had my nails foiled up to have my old pair removed where we had a good conversation talking about what I was to have next. During this conversation I also mentioned it was my birthday and I was looking for a colour to go with a top and the girl, the daughter of the owner, came up with some nice ideas.
Sadly this is when things started to go wrong; she was asked by another member of staff to do an eyebrow thread and she could swap over with me. The girl said no need because she wouldn't be long and my gels needed a bit of time to soak. Considering they had already been soaking for 5 minutes I was then left on my own for 20 minutes! By the time she got back it was 5.15 - 45 minutes after my appointment started and I hadn't even had my last pair removed!! When the girl eventually came back I complained how long I had been waiting and she blamed the brand of gel saying it takes a while to come off but never have I had to wait that long to get the same brand of polish off before. I decided to cancel my polish as I had to be home before 6, hence the earlier appointment, which I am upset about as wanted nice nails for my birthday. Despite the fact I was clearly upset for being abandoned for 20 minutes, a time I am paying for, I did not receive an apology and still had to pay for my removal.
I am really disappointed as have found other salons who are as reasonably price yet understand the importance of customer service. I will not be coming back and will definitely not be recommending to my friends. read more