I went to Rinaldi Hair Studio, on Queen Street in Bedford on Friday 15th February 2013 for a colour and cut - I have been colouring my hair for about 9 years now and have due to travel had a variance of hairdressers - however 'hairdresser' is not a title I would apply to Julia who claims to have trained with the best in London. Firstly she didn't listen to anything I was saying nor about the colour I wanted - I was not shown what colour she planned to use, and everything that I stipulated had been done before came down to Julia saying 'well I prefer this or that'. She seemed confident and appeared to know what she was talking about. However I was soon to discover this was not the case - apart from winding up with toffee coloured strips, some hair that looked grey, sections of roots and hair untouched other than by cut - I was bitterly disappointed. I also stipulated very clearly several times that I have my hair thinned to keep some semblance of shape as I don't use hair-dryers or tongs ever. Julia decided to cut layers regardless. While I was at the salon Julia complained of being double booked - was rushing and stressed and concerned for her car's MOT test - she is young and I felt sorry for her, I decided that although I was upset I could have the colour rectified and the four inches she had cut off as opposed to the one inch I asked for would grow back. My hair also flopped straight over my face obscuring my vision the instant I moved from the chair - I had asked for a zigzag parting slightly to the left side of my face and wound up with an almost centre parting - which when I asked her to rectify resulted in broken over processed hair standing static on top of my head and Julia not actually being able to accomplish it. I do NOT have difficult hair - her comment was oh well you can put that right when you wash it and do it yourself !
Except I believe that as a 'hairdresser' I shouldn't be fixing my hair up - I was having it done for a special occasion and Valentines weekend and I didn't have time to fix her mistakes. The MOST unfortunate thing was by the time I realised just how bad my hair actually was I had already booked my beautiful long blonde haired 19 year old daughter in and while I was driving to my destination unable to get hold of her and warn her - my daughter was sitting in the chair undergoing her worst hair experience ever. A simple light blonde colour with a brown section underneath at the back and a trim - that should be straightforward. My daughters hair looks like a PATCHWORK QUILT - the condition is ruined and my little girl is mortified. I have also NEVER seen such an uneven cut - my 11 year old son could cut straighter - I'm mortified that I sent her there. One bad day maybe - I even tipped her for the time she spent on my hair, two bad days - prima donna working for Dad's salon that hasn't got a clue. Next step trying to fix up the damage PROFESSIONALLY - I will be asking for refunds to help with the cost of NO STARS FOR RINALDI! if the site would allow. read more