Don't trust your new car with Silicon Valley Tinting. Read this first.
I chose Silicon Valley Tinting because their website promises workmanship that's "done once, done right."
I paid $1,836 for front-half PPF and front window tint on my brand new, off the lot Tesla my first brand new vehicle (and dropped it off on June 16 expecting exactly that).
My original priority was PPF, since Tesla paint is known to chip easily and protecting it was my primary concern. While my vehicle was at the shop, Cesar offered to install the front window tint as well, and I decided to have both services completed at the same time.
Here's what happened instead:
The driver's window tint developed bubbles, and I was told at pickup to return for a one-month follow-up.
I texted Cesar on July 17 to schedule that follow-up. I received no response until after my husband called him, and I wasn't able to bring the car back until July 29.
On July 29, the Andrew confirmed the driver's tint needed to be completely replaced because of the bubbles. I upgraded from 20% to 15% during the redo and paid an additional $50.
After picking up my vehicle, I noticed what looked like a piece of lint or debris trapped under the driver's window tint. Andrew told me it would go away on its own. It didn't.
I also noticed damage to my driver-side window seal that I had not observed before the work was performed. Andrew photographed it and said he would look into it.
The PPF I paid a premium for still had a bubble on the hood.
I brought all of these issues back to the shop. Andrew told me they didn't use any tool that could have caused that type of patterned damage but said he was "trying to get to the bottom of it." I then had Tesla Service independently inspect the window seal, and they provided a repair estimate of $126.90.
I requested a refund in writing. Cesar responded that he would resolve the matter if it was determined to be related to their work and asked me to bring the vehicle back a third time for another inspection. We also spoke by phone, during which he disputed that the shop caused the damage and again asked me to return the vehicle.
I declined. After one failed tint installation, a redo that still came back with a defect, a remaining PPF bubble, and damage to my driver-side window seal that I had not observed before the work was performed, I no longer had confidence in returning my brand-new Tesla to the shop.
My final message requesting a refund from Cesar went unanswered. Even with a warranty on paper, I was not offered a resolution.
One failed tint installation. A redo that still didn't get it right. Three unresolved defects. A refund request met with silence.
Mistakes happen. What defines a business is how it responds when those mistakes are brought to its attention. I gave Silicon Valley Tinting a second opportunity to make things right. Instead, I was left with unresolved defects, no resolution that restored my confidence, and a refund request that ended without a response.
I hope my experience helps you make an informed decision before handing over your keys.
UPDATE 8/14/26: I posted my review on 8/12. The next day, another customer posted about a very similar experience with their brand-new BMW--multiple returns for tint issues followed by damage discovered after the work.
Today, 8/14, I noticed NUMEROUS new 5-star reviews were posted. I can't speak to anyone else's experience or how those reviews came about, but the timing is certainly noticeable. Readers can make their own assessment.
As for my situation, I told Cesar I no longer felt comfortable allowing the shop to work on my brand-new car and requested a refund for the tint. He read my message and never responded.
Mistakes happen. It's how a business handles them that matters. I gave them the opportunity to make this right. Unfortunately, my experience has only reinforced my original review. read more